Getting a refund from Ticketmaster when you used a different card than the original purchase can be tricky, but it is possible. Here is a step-by-step guide on how to get your refund when you no longer have access to the original credit or debit card used to buy the tickets.
Confirm the Refund Policy
The first step is to check Ticketmaster’s refund policy. This will outline the requirements and process for getting your money back. Ticketmaster’s refund policy states that if an event is postponed, rescheduled or canceled, they will automatically refund the tickets within 30 days back to the original method of payment.
However, if you request a refund for another reason, such as not being able to attend the event anymore, the refund will go back to the original card used for purchase. If you no longer have access to that card, you need to contact Ticketmaster directly to request the refund be processed to a new card.
Contact Ticketmaster Customer Service
You will need to get in touch with a Ticketmaster customer service representative directly to explain your situation and request the refund go to a different card than the original purchase. Here are some tips for contacting customer service:
- Call the customer service number at 1-800-653-8000. Wait times can be long, so be prepared to wait on hold.
- Initiate a live chat through the Ticketmaster website. Look for the “Contact Us” link.
- Email Ticketmaster customer support by filling out the email form on their Contact Us page.
Make sure to have your order number, original card details, new card details and any other relevant information on hand when you contact them.
Explain Your Situation
Clearly explain your situation to the Ticketmaster representative. Let them know:
- You need a refund for tickets purchased on X date
- The original card used is no longer available (lost, stolen, expired, etc)
- You would like the refund processed to a new debit/credit card instead
Remain patient and polite, but firm that you need the refund and no longer have access to the original card. It may take some discussion, but Ticketmaster can accommodate refunding to a new card in these situations.
Verify New Card Details
To process the refund to your new card, the Ticketmaster representative will need to verify some details on the card you want the money sent to. Have the following information ready:
- Card number
- Card expiration date
- Card CVV security code
- Card billing address
They will walk through verifying these details step-by-step. Make sure to have the new card in front of you.
Confirm the Refund Amount
Double check with the representative the exact refund amount you are owed. This should match the original total ticket purchase amount. Note that any fees paid at time of purchase are typically non-refundable.
Once you confirm the amount is correct, the representative will submit the request for a refund to the new card. Keep in mind it make take 7-10 business days for the money to show up in your account.
Follow Up if Needed
If the refund does not show up on the new card within two weeks, follow up with Ticketmaster again. Ask them to confirm the refund request was submitted properly and inquire about the status. Continue following up weekly until the money is credited back.
Troubleshooting Tips
Here are some troubleshooting tips if you run into any issues getting Ticketmaster to process the refund to a new card:
- Double check the billing address on the new card is entered correctly
- Try speaking to a different customer service representative for help requesting the refund
- Escalate your case to a supervisor if the frontline staff cannot assist
- Ask about alternate refund options like a mailed check if credit card refund fails
Refund Request Letter
One other option is to send a formal refund request letter to Ticketmaster. This outlines your situation in writing and provides documentation of your refund request. Send the letter via certified mail with tracking to:
Ticketmaster Refunds
7060 Hollywood Blvd
Hollywood, CA 90028
Include copies of your ticket order confirmation, receipt and any other relevant details. State clearly you need the refund issued to a new card and explain why you no longer have the original. Having this written record can help ensure your request is properly processed.
How Long Does Ticketmaster Take to Issue Refunds?
If approved, Ticketmaster refunds typically take 7-10 business days to process once requested. However, it make take up to 30 days in some cases. International orders may take 4-6 weeks to refund.
Here is an overview of how long Ticketmaster refunds take:
Refund Type | Time Frame |
---|---|
U.S. Credit Card Refunds | 7-10 business days |
U.S. Debit Card Refunds | 10-30 business days |
International Credit/Debit Refunds | 4-6 weeks |
The timeframe can vary depending on your bank’s processing times as well. Follow up with Ticketmaster if it has been over 30 days since requesting the refund with no money back yet.
Getting a Refund for Non-Ticket Items
If you need a refund for other items purchased on Ticketmaster not related to event tickets, such as gift cards or merchandise, the process is similar.
Contact Customer service and explain you no longer have access to the original card used for purchase. Verify details on the new card you want the refund issued to. Non-ticket refunds can take up to 30 days to process in most cases.
Can You Get a Refund with Expired Tickets?
If your Ticketmaster tickets have expired unused, you typically cannot get a refund. Their policy states that only tickets for canceled or rescheduled shows are eligible for refunds.
However, it may be possible to get an exception if you contact customer service and explain extenuating circumstances that prevented you from using the tickets before they expired. But there is no guarantee of getting money back for unused expired tickets.
Getting Partial Refunds from Ticketmaster
In some cases, you may be eligible for a partial refund from Ticketmaster if only certain events or games are canceled out of your ticket pack. Or if you choose not to attend part of a festival wristband pass, for example.
Contact customer service to inquire about getting a prorated refund amount back proportionate to the events you could not or did not attend. They will calculate the partial refund owed based on which components were used vs. unused.
How to Avoid Ticketmaster Refund Issues
To avoid headaches getting Ticketmaster refunds in the future, keep these tips in mind when purchasing tickets:
- Use a credit card instead of a debit card if possible, for easier tracking and disputing if needed
- Save the card on your Ticketmaster account for easier re-use for refunds
- Take a screenshot of your ticket QR code and order confirmation in case you lose access
- Verify your billing address is correct on the card used before completing the purchase
Keeping proper records and using the right card upfront makes getting a Ticketmaster refund much more straightforward if issues arise down the road.
Getting Help with Your Ticketmaster Order
If you need assistance with your Ticketmaster order, refund request or account, here are some resources that can help:
- Contact Ticketmaster Customer Service – Get in touch with a live representative via phone, chat or email who can look into your order and assist with getting a refund issued properly.
- Ticketmaster Help Articles – Search their help site for FAQs and process guides on getting refunds, accessing your account and more.
- Twitter Support – Message @Ticketmaster to get help via Twitter DM.
- Contact Your Bank – Your bank may be able to assist with tracking, disputing or reissuing the Ticketmaster refund to your account.
With some persistence and the right customer service help, you should be able to successfully get your Ticketmaster refund processed to a new card, even if you no longer have access to the original payment method used.