How do I fix Javascript error on Ticketmaster?

Dealing with Javascript errors on Ticketmaster can be incredibly frustrating. When trying to purchase tickets for a highly anticipated event, the last thing you want to see is an error message preventing you from completing your order. Thankfully, there are some troubleshooting steps you can take to resolve many common Javascript errors on Ticketmaster.

What Causes Javascript Errors on Ticketmaster?

Javascript errors on Ticketmaster most often occur due to one of the following reasons:

• Outdated browser or browser extensions/add-ons
• Server issues on Ticketmaster’s end
• Heavy traffic overwhelming the Ticketmaster website
• Internet connectivity problems on your end
• Issues with your device’s settings or resources
• Bugs in Ticketmaster’s website code

Many Javascript errors are browser-related. Using an outdated browser or incompatible browser extensions can easily cause conflicts with Ticketmaster’s Javascript functionality. Server problems on Ticketmaster’s end can also prevent proper Javascript execution.

During peak ticket sale times, the surge in traffic to the Ticketmaster website can also cause periodic Javascript errors. Slow internet speeds on your end, as well as inadequate device resources, are other common culprits.

In some cases, the issue may be due to bugs in Ticketmaster’s website code. Complex sites like Ticketmaster are prone to occasional Javascript bugs that lead to errors.

Step 1: Check Your Browser

Before troubleshooting further, check that you have an updated browser without any incompatible extensions installed. Ticketmaster recommends using one of the following supported browsers:

• Google Chrome (Latest version)
• Mozilla Firefox (Latest version)
• Apple Safari (Latest version)
• Microsoft Edge (Latest version)

Make sure your browser is fully updated to the latest version. Outdated browsers often suffer from Javascript compatibility issues.

Next, try disabling any browser extensions and add-ons, especially those that affect page loading or Javascript functionality like ad blockers. Some extensions are known to conflict with Ticketmaster.

If updating your browser and disabling extensions fixes the Javascript errors, you’ve found the issue. Make sure to re-enable any essential extensions one-by-one to identify any problematic ones.

Clearing Browser Cache

You can also try clearing your browser cache and cookies to eliminate any corrupted files that may be causing problems. Here are instructions for clearing the cache on common browsers:

Chrome

1. Click the 3 vertical dots in the top right corner
2. Hover over “More tools”
3. Click “Clear browsing data”
4. Select “Cached images and files”
5. Set the time range to “All time”
6. Click “Clear data”

Firefox

1. Click the 3 horizontal lines in the top right corner
2. Select “Options”
3. Go to the “Privacy & Security” tab
4. Under “Cookies and Site Data”, click “Clear Data”
5. Select “Cached Web Content”
6. Set the time range to “Everything”
7. Click “Clear”

Safari

1. Click Safari in the top left corner
2. Select “Preferences”
3. Go to the “Privacy” tab
4. Click “Manage Website Data”
5. Select “Cached Web Content”
6. Click “Remove All”

Edge

1. Click the 3 horizontal dots in the top right corner
2. Hover over “Settings”
3. Select “Privacy, search, and services”
4. Under “Clear browsing data”, select “Choose what to clear”
5. Check the box for “Cached data and files”
6. Set the time range to “All time”
7. Click “Clear now”

Step 2: Try Disabling Browser Extensions

If clearing your cache didn’t work, try temporarily disabling all your browser extensions and add-ons. Extensions like ad blockers, VPNs, or even Grammarly can sometimes conflict with Ticketmaster’s Javascript and cause errors.

To disable extensions in Chrome:

1. Click the 3 vertical dots in the top right corner
2. Hover over “More tools”
3. Select “Extensions”
4. Toggle off any extensions you have enabled

For other browsers, look for an “Add-ons” or “Extensions” menu to manage your add-ons.

With all extensions disabled, try accessing Ticketmaster again. If the Javascript errors go away, turn your extensions back on one-by-one until you identify any problem extensions. You may need to uninstall incompatible extensions.

Step 3: Try Using Incognito/Private Browsing Mode

Incognito or private browsing mode loads pages in a fresh, clean browser environment without any extensions or account information. This can isolate whether something in your browser profile is causing Ticketmaster Javascript issues.

To enable incognito/private mode:

• Chrome: Click the 3 dots in the top right corner, then select “New incognito window”
• Firefox: Click the 3 horizontal lines in the top right corner, then select “New private window”
• Safari: Click File in the top left corner, then select “New Private Window”
• Edge: Click the 3 dots in the top right corner, then select “New InPrivate window”

Load Ticketmaster in a private browsing window and see if the Javascript error recurs. If the error doesn’t happen in private mode, there may be an extension conflict or other issue with your browser profile.

Step 4: Update Your Device Browser

If you are accessing Ticketmaster on a mobile device and still getting Javascript errors, make sure you have the latest version of Chrome, Safari, or other browser installed. Older mobile browser versions are prone to Javascript incompatibilities.

On iOS, visit the App Store to check for browser app updates. On Android, use the Google Play Store to see if browser apps need updating.

Also check for OS updates for your device, as major mobile OS updates like iOS 16 or Android 13 sometimes contain browser upgrades.

Step 5: Try Clearing Cookies and Site Data

Corrupted cookies or site data related to Ticketmaster can also cause Javascript errors. Try clearing this data and then accessing Ticketmaster again.

In Chrome, click the 3 dots > Settings > Privacy and security > Clear browsing data. Select “Cookies and other site data” and “Cached images and files” then clear data for “All time”.

In Firefox, click the 3 horizontal lines > Settings > Privacy & Security. Under Cookies and Site Data, click Clear Data and clear all data for Ticketmaster.

Safari and Edge have similar cookie clearing options in their settings menu. Make sure to clear cookies for Ticketmaster specifically.

Step 6: Try Using Another Browser

If you keep encountering Javascript errors in your preferred browser, try accessing Ticketmaster using another supported browser like Firefox, Edge, or Safari.

This helps determine if the errors are isolated to a particular browser or widespread across browsers. If Ticketmaster works fine in another browser, the issue is likely limited to your default browser’s settings or extensions.

Step 7: Restart Your Modem and Router

Connectivity problems can also manifest as Javascript errors in browsers. Restart your modem and router to refresh your internet connection. This clears any corrupted DNS cache or other temporary glitches.

Unplug both devices for 60 seconds before plugging back in to restart them. In some cases, you may need to login to the router admin page and restart from there.

After restarting your network, open Ticketmaster again to see if the Javascript errors are resolved.

Step 8: Try Different Internet Connections

If restarting your home network equipment didn’t help, try accessing Ticketmaster from a different internet connection like work/school WiFi or mobile hotspot.

This determines whether the Javascript errors are isolated to your specific network. If Ticketmaster works fine elsewhere, there may be a configuration issue with your home router firewall causing problems.

You can also try disabling any VPN connections before accessing Ticketmaster. Some VPN software interferes with Javascript execution.

Step 9: Update Network and Computer Drivers

Outdated network adapter and computer component drivers can sometimes manifest as browser Javascript errors. Make sure you have the latest drivers installed.

On Windows, open Device Manager and look for any devices with exclamation points indicating missing drivers. On Mac, check System Information for any devices needing driver updates.

WiFi adapter, video card, input device, and audio drivers are most likely to impact browser Javascript performance if outdated.

Step 10: Reset Router to Factory Settings

If you’ve tried everything else, reset your router to factory default settings in case any custom configurations are clashing with Ticketmaster.

Log into your router admin page and look for options to reset, reinstall, or restore factory settings. This will erase any custom settings.

After resetting the router, setup your network connections again and connect your devices. Test accessing Ticketmaster to see if Javascript errors persist.

Step 11: Update Ticketmaster App on Mobile

On mobile devices, also make sure you have the latest Ticketmaster app from the App Store or Google Play. Old app versions may suffer from Javascript bugs or incompatibilities not present in the updated app.

The Ticketmaster mobile app uses Javascript for much of its functionality. An outdated app can produce errors even if your mobile browser is up-to-date.

Step 12: Try Desktop Site Mode on Mobile

Most mobile browsers have an option to view the desktop version of a website. For Ticketmaster, you can try enabling desktop site mode to see if that makes any difference.

On Chrome for mobile, click the 3 dots in the top right > Request desktop site. Safari has a similar toggle under the share icon.

The desktop site may provide better Javascript compatibility and avoid errors happening only on the mobile experience.

Step 13: Contact Ticketmaster Customer Support

If you still cannot resolve the Javascript errors after trying all troubleshooting steps, reach out to Ticketmaster customer support online or by phone. Their technical team may be able to identify server-side issues causing Javascript problems.

Have details ready such as the specific error messages, pages affected, and times/dates the problem occurred. Ticketmaster support can investigate backend issues and identify any bugs needing fixes.

Common Ticketmaster Javascript Errors and Fixes

Here are some specific Javascript errors users commonly encounter on Ticketmaster and how to resolve them:

“Uncaught TypeError: Cannot read properties of undefined”

This vague error typically indicates a browser extension conflict. Try the following:

1. Disable all extensions and enable one-by-one until you find any incompatible ones.
2. Clear browser cache and cookies for Ticketmaster site.
3. Try clearing site storage under browser settings.
4. Access Ticketmaster in an incognito window.

“STOP! Refresh page and try again”

This error suggests connectivity issues. Try these fixes:

1. Check internet connection and restart modem/router.
2. Flush DNS cache in browser and on your device.
3. Disable VPN connections before accessing Ticketmaster.

“ReferenceError: Can’t find variable: $”

This error means a Javascript library failed to load. Fixes include:

1. Reload page and clear cache if error persists.
2. Try desktop site mode on mobile.
3. Disable ad blockers and privacy extensions temporarily.

“404 – File or directory not found”

This indicates a page failed to load its resources. Try:

1. Reloading the page and clearing browser cache.
2. Checking Ticketmaster.com is accessible outside browser.
3. Using a different browser or device.

Preventing Future Javascript Errors on Ticketmaster

To avoid recurrent Javascript headaches on Ticketmaster, follow these tips:

• Always keep your browser updated to the latest version.
• Watch out for browser extension conflicts and disable/remove incompatible ones.
• Clear browser cache and Ticketmaster data regularly.
• Make sure all drivers and OS updates are installed.
• Don’t overload browser tabs/windows when accessing Ticketmaster.

Bookmarking the Ticketmaster page can also avoid issues that arise from clicking on outdated links or search results.

During peak sales, try accessing Ticketmaster early before traffic overwhelms servers. Have all customer and payment information ready to go for a smooth purchase process.

Following these troubleshooting steps and preventive measures will help you get rid of frustrating Javascript errors for good on Ticketmaster!

Conclusion

Javascript errors on Ticketmaster can definitely be a headache, but hope is not lost. By methodically troubleshooting browser and device settings, network connections, extensions and drivers, you should be able to isolate the source of the problem and get tickets in your hands!

Don’t immediately assume the error is on Ticketmaster’s end – take the time to check your own equipment first. And don’t hesitate to leverage Ticketmaster’s customer support team if problems persist. With persistence and patience, you’ll conquer unusable Ticketmaster pages for good.