When you purchase tickets on Ticketmaster, you are issued a booking reference number that allows you to manage your tickets online. This booking reference number is important as it allows you to access your order details, view your tickets, make changes, or contact customer service if needed. Many Ticketmaster customers wonder where they can find their booking reference number after completing a ticket purchase. Here is a guide on how to find your Ticketmaster booking reference number.
Check your Ticketmaster account
The easiest way to find your Ticketmaster booking reference number is to log into your Ticketmaster account. If you created an account when you purchased your tickets, you can simply log in with your email and password. Once logged in, you will see a list of your previous orders.
Click on the order that contains the tickets you are looking for. This will bring up the order details. At the top, you will see your 13-digit booking reference number. It may be labeled as “Order Number” or “Booking Ref”. This is the number you need to make any changes, access your tickets, or contact support.
If you did not create an account when ordering, you may still be able to access your purchase history and booking reference number by logging in with the email you used to complete the order. If you run into any issues logging in, you can recover your password via email or contact Ticketmaster customer service for assistance accessing your purchase history and booking reference number.
Check your confirmation email
The confirmation email you received after completing your Ticketmaster order will also contain your booking reference number. This email confirmation is sent immediately after your transaction is processed.
The booking reference number will be listed near the top of the email. It is normally labeled as “Order Number” or “Booking Ref” and is 13 digits long. If you did not save the confirmation email, you may be able to access it again by checking your email account’s trash or spam folder.
Find it on your printed ticket
If you elected to have printed tickets shipped to you, your 13-digit booking reference number will be printed directly on each ticket. You can check your tickets to find this number.
The booking reference number is typically printed near the ticket’s barcode. It will be labeled as “Order No.” or “Booking Ref”. Having this number handy on your printed tickets makes it easy to reference when contacting customer service or making changes to your order.
Retrieve it via your Ticketmaster account phone number
You can also retrieve your Ticketmaster booking reference number by calling the customer service phone number associated with the Ticketmaster account you used to make the purchase.
When you call, you will need to provide some basic information like your name, the event you purchased tickets for, and the credit card you used. The representative can then use those details to look up your Ticketmaster purchase history and provide your 13-digit booking reference number.
This can be helpful if you no longer have access to your confirmation email and did not create a Ticketmaster login.
Contact Ticketmaster customer service
If you cannot find your booking reference number through any of the methods above, you can contact Ticketmaster customer service for assistance.
You will need to provide your name, phone number, email address used for the purchase, and any other relevant order details you have. This allows the customer service representative to search for your purchase in the system and retrieve your 13-digit booking reference number.
You can contact Ticketmaster customer service by:
- Calling their support phone number: +1 800-653-8000 (US)
- Initiating a live chat on their website
- Emailing their customer service team
As long as you can provide verifying order details, the customer service representative will be able to assist in finding your booking reference number.
Locate it in the URL of your order confirmation page
When you complete a Ticketmaster order, your booking reference number may also appear in the URL of the order confirmation page.
For example, the URL may contain text similar to “orderNumber=1234567891234”. The series of numbers after “orderNumber=” is your 13-digit booking reference number.
If you did not save or print the confirmation page after ordering, you likely will not be able to access it again later through this method. But it can be helpful to know this reference number may be visible in the confirmation URL.
Check your mobile Ticketmaster app
If you used the Ticketmaster app on your smartphone to purchase tickets, you can find your booking reference number right in the app.
Open up the Ticketmaster app and tap on “My Tickets” or “Upcoming Events”. This will display any events and tickets you have purchased through the app. Tap on the event you want the booking reference number for.
On the order details screen, look for the 13-digit number listed as “Order Number” or “Booking Ref”. This is your Ticketmaster booking reference you can use to manage your tickets.
Use Ticketmaster’s virtual assistant
Ticketmaster offers a virtual assistant chatbot on their website that can provide assistance with locating your booking reference number.
To use it, initi
Here are the key steps:
- Go to the Ticketmaster website
- Click on “Help” in the top menu bar
- A chat widget will open up
- Tell the virtual assistant you need help finding your booking reference number
- Provide details like your order date or event when prompted
- The virtual assistant will locate your Ticketmaster order and provide the 13-digit booking reference number
This can be a fast, simple way to get your booking reference number without having to call or email customer service.
Why do you need a Ticketmaster booking reference number?
Here are some of the key reasons it’s important to have your Ticketmaster booking reference number:
- Access your tickets online – You need the reference number to log in and view or download your tickets in your Ticketmaster account.
- Make changes to your order – The booking reference allows you to make modifications like changing seat assignments, upgrading ticket types, or adding tickets.
- Sell or transfer tickets – If the event allows it, you can list your tickets for resale or transfer them to someone else by referencing your booking number.
- Receive mobile entry – For contactless entry, you may need to access mobile tickets by providing your booking reference number in the Ticketmaster app.
- Get customer support – Any time you need to contact Ticketmaster support for issues with your order, they will ask for the booking reference number to access your account.
- Get reissued tickets – If you lose printed tickets or need them reissued for any reason, Ticketmaster will reference the booking number to handle the reissue.
Simply put, the Ticketmaster booking reference number gives you access to and control over your ticket purchase. It’s your key to managing everything related to your order.
What if I’m missing my booking reference number?
If you have exhausted all options and are still unable to locate your Ticketmaster booking reference number, don’t panic. You can still get help accessing your ticket order.
Contact Ticketmaster customer support and explain that you do not have your booking reference number. They may ask you to verify your identity by providing personal details, your order date, event details, and any other information you have related to the order.
As long as you can provide enough verifying information, the customer service representative can search the Ticketmaster system for your purchase and provide your 13-digit booking reference number.
If you cannot provide enough details for them to locate your order, you may need to visit the ticket office at the venue on the event day to sort out access. But in most cases, customer service should be able to assist if you can provide any order details.
How to avoid losing your Ticketmaster booking reference number
To avoid going through the hassle of looking up or recovering your Ticketmaster booking reference, here are some tips to keep it handy:
- Save your confirmation email – As soon as you receive the email with your reference number after purchase, star, flag, or archive it so you have it for reference.
- Take a picture of your tickets – If you have printed tickets, use your phone to take a photo showing the booking reference printed on them.
- Store it in your contacts – Add an entry labelled “Ticketmaster Booking Ref” and save your reference number for easy access.
- Print your confirmation page – If you don’t save the email, be sure to print or download the confirmation page showing your reference number.
- Log into your Ticketmaster account – Create an account when purchasing so you can easily log in later and access your booking reference number.
Storing your Ticketmaster booking reference number in multiple places means you will always have access to it when needed. Following these tips will help avoid any hassle down the road.
Conclusion
Your Ticketmaster booking reference number is the key to managing your ticket order and getting support if issues arise. While it may seem long and confusing, keeping this 13-digit number in a safe place is vital after any Ticketmaster purchase.
Following the steps outlined above, you should be able to easily locate your booking reference number on your printed tickets, confirmation email, Ticketmaster account, or directly through customer service. Keeping the number readily available in multiple places reduces headaches if you ever need to access your order.
Knowing where to find your Ticketmaster booking reference brings confidence that you can always get the support you need for a seamless live event experience.
