The NFL Ticket Exchange is the official ticket resale marketplace of the National Football League (NFL). It provides a safe and convenient platform for fans to buy and sell authentic tickets to NFL games. If you need to contact the NFL Ticket Exchange for any reason, such as asking a question, reporting an issue, or requesting a refund, there are a few different methods you can use.
In this comprehensive guide, we’ll provide an overview of the NFL Ticket Exchange and the best ways to get in touch with their customer service team. Whether you want to speak with a representative on the phone, contact them through email, or reach out via social media, we have the details you need to connect with the NFL Ticket Exchange.
Overview of the NFL Ticket Exchange
The NFL Ticket Exchange was launched in 2008 as the official secondary ticket marketplace of the NFL. It was created to provide fans with a safe and reliable way to buy and sell tickets, eliminating the risks of using unofficial third-party sites.
Some key things to know about the NFL Ticket Exchange:
Operated by Ticketmaster
The NFL Ticket Exchange is owned and operated by Ticketmaster. It is essentially Ticketmaster’s resale marketplace specifically for NFL tickets.
Official marketplace of the NFL
As the NFL’s official secondary ticket market, all tickets sold on the NFL Ticket Exchange are verified as authentic. This gives buyers assurance that the tickets they purchase are valid.
Use by all 32 NFL teams
The NFL Ticket Exchange serves as the ticket resale marketplace for all 32 NFL teams. Season ticket holders and individual ticket holders can resell their tickets here.
Provides buyer and seller protections
The NFL Ticket Exchange offers protections for both buyers and sellers. This includes guarantees on ticket authenticity and means for recourse if issues arise with transactions.
Resale marketplace for sold out NFL Events
Fans can find NFL tickets on the Ticket Exchange even when events are sold out. This gives access to tickets for in-demand games and events that may not be available elsewhere.
Accessible on desktop, mobile web, and apps
The NFL Ticket Exchange can be accessed on desktop at NFLTicketExchange.com. Mobile apps for iOS and Android are also available to easily buy and sell tickets on the go.
Contacting NFL Ticket Exchange Customer Service
If you need to get in touch with the NFL Ticket Exchange’s customer service department, there are a few different contact options:
The main way to speak directly with an NFL Ticket Exchange customer service agent is by calling their toll-free phone number:
This number connects you to the NFL Ticket Exchange call center. Call center hours are:
– Monday – Friday: 7:00am – 1:00am EST
– Saturday: 8:00am – 1:00am EST
– Sunday: 9:00am – 1:00am EST
When you call, be prepared with any order numbers, account details, or other relevant information. This can help expedite your inquiry or issue.
You can also contact the NFL Ticket Exchange customer service team by email:
This email goes to their general customer service inbox. Be sure to include key details in your message like order numbers, account username, and a description of your question or issue.
You can expect an email response within 1-2 business days in most cases.
On the NFL Ticket Exchange website, you can find a customer service contact form here:
Fill out the form with your name, contact details, order information, and a detailed description of your inquiry. This will also go to their general customer service team.
Live online chat
The NFL Ticket Exchange offers live online chat customer service. Look for the “Live Chat” box on their website during these hours:
– Monday – Friday: 8:00am – midnight EST
– Saturday: 8:00am – midnight EST
– Sunday: 10:00am – 11:30pm EST
If a representative is available, you can have a real-time chat conversation to get your questions answered or issues addressed.
Contacting Via Social Media
The NFL Ticket Exchange is also active on social media. Reaching out to them on Twitter or Facebook is another way to make contact.
– Handle: @NFLTicketExch
– Link: https://twitter.com/NFLTicketExch
Send them a Tweet with your inquiry. Mention relevant details like order numbers. They aim to respond to all tweets within 24 hours.
– Page: @NFLTicketExchange
– Link: https://www.facebook.com/NFLTicketExchange/
Post your question or issue on their Facebook page. This also goes to their customer service team for response within 24 hours.
Information to Have Ready
When you reach out to NFL Ticket Exchange customer service, make sure you have the following information ready:
– Your account username, email, and password
– Order ID numbers
– Details about the tickets you purchased or sold
– Screenshots of any error messages or issues
– Explanation of the problem, question, or request
Having these details available will make it easier for the customer service rep to quickly locate your transactions and records to help resolve your case.
Common Reasons to Contact NFL Ticket Exchange
Here are some of the most common reasons fans need to contact the NFL Ticket Exchange customer service department:
Ask a question about buying or selling tickets
You may need to inquire about how the ticket resale process works, fees involved, or transfer options if you have not used the platform before.
Report a problem with a ticket listing
If you come across mislisted tickets, inaccurate seat locations, or other issues with a seller’s listing, you can report this for review.
Get help with registration, login, or account issues
If you have trouble setting up your account, can’t login, or have another account-related issue, their team can assist.
Dispute or report a seller
If you believe a seller misrepresented their tickets or Did not complete the transaction, you can file a formal complaint.
Request order cancellation or refund
If tickets you purchased can no longer be used or you need to cancel an order, you can request a refund from the NFL Ticket Exchange.
Troubleshoot mobile app issues
For problems using the iOS or Android app, their support staff can help troubleshoot or escalate the issue.
Inquire about account security and fraud
If your account shows suspicious activity or transactions you did not authorize, contact them immediately to report it.
Tips for Getting the Best Customer Service
To ensure you have the best experience working with NFL Ticket Exchange customer service, keep these tips in mind:
Have all your information ready
Compile order numbers, account details, ticket info, and other specifics before contacting them to expedite help.
Capture error messages and screenshots
If you are reporting a technical issue, screenshots and exact error details are useful for troubleshooting.
Know key dates of your transactions
Have dates of when you bought or sold tickets available, as they can search records based on this.
Use clear and detailed descriptions
Clearly explain your issue or question. Provide key details and context to help them understand.
Keep communication focused and concise
Stick to the main issue when discussing your case to avoid confusion and get the fastest resolution.
Stay calm and patient
Even if frustrated, keep communication professional so they can best assist you.
Avoid peak hours
If possible, call or use live chat during off-peak hours to avoid long wait times to speak to a rep.
Follow up if unresolved
If your initial outreach does not resolve your issue, politely follow up or escalate it for review.
NFL Ticket Exchange Refund and Cancellation Policies
If you need to cancel an order or request a refund from the NFL Ticket Exchange, be aware of their official policies:
Refunds are only issued if:
– The event is canceled and not rescheduled
– The tickets are unusable due to lost or stolen barcodes
– You can no longer attend for certain valid reasons
You must request a refund at least:
– 48 hours before NFL event for a full refund
– 24 hours before other event for a full refund
– After events starts, no refunds are provided
Refund processing time
It typically takes:
– 10-15 business days for refund to issue from approval
– 5-7 business days for funds to show in your account
|At least 48 hours before NFL event
|24 hours before other event
|After event starts
To request cancellation and refund:
1. Contact NFL Ticket Exchange via phone, email, or live chat
2. Provide order number, account details, and reason
3. Submit documentation if requested
4. Allow processing time for decision
5. Refund will be issued to original payment method
Be aware that all refunds and cancellations are at the discretion of the NFL Ticket Exchange. There is no guarantee approval will be granted. But they will work with you on valid cases.
Getting the Best NFL Tickets with the Ticket Exchange
One of the best benefits of using the official NFL Ticket Exchange marketplace is access to great tickets, even for sold out events. Here are tips for scoring the best seats:
Check right when tickets go on sale
Buy early when selection is greatest for premium seats before they sell out.
Consider resale for high-demand games
Resale often has better access to in-demand games like playoffs and championships.
Comparison shop listings
View different listings to compare locations and prices to find the optimal seats.
Act fast on great deals
The best ticket deals get snapped up extremely quick. Don’t hesitate to secure tickets.
Set price drop alerts
Get notified if ticket prices for specific listings drop so you can swoop in and buy.
Join fan ticket exchanges
Team-specific fan ticket exchanges can offer access to season tickets.
Consider season tickets
If you attend multiple games, season tickets offer huge savings and seat selection priority. You can then resell unwanted games.
With millions of tickets sold annually and over two decades in business, the NFL Ticket Exchange remains the web’s top hub for secure ticket resales and the best game seat deals. Use their customer service contacts outlined here whenever you need assistance using this valuable NFL fan resource. Let their team help provide a smooth, enjoyable ticket buying and selling experience.
The NFL Ticket Exchange provides football fans with a safe, convenient platform for buying and selling verified tickets. If issues ever arise, customers should feel confident they can easily reach the NFL Ticket Exchange customer support team for assistance through phone, email, social media, and other contact methods. Being aware of their hours, response policy, ticket refund policy, and other service nuances can ensure the most positive experience. With thousands of tickets available for all NFL games and events, the NFL Ticket Exchange is a go-to resource for any football fan looking to get great seats this season.