There are a few different ways to contact Syracuse University regarding tickets for athletic events or other on-campus happenings. The university has a robust ticketing system and staff dedicated to helping patrons purchase tickets and resolve any issues. In this article, we’ll go over the various contact methods available and provide tips for getting the answers you need. Whether you want to buy season tickets for Orange basketball, single-game football tickets, or passes for an on-campus performance, we’ve got you covered on how to reach the right people at Syracuse.
Contact the Box Office Directly
The Syracuse University Box Office should be your first stop when looking for assistance with tickets. This office handles sales and customer service for all ticketed events at the university.
You can reach the Box Office by phone at 315-443-2121. The office is open Monday through Friday from 9:00am to 5:00pm Eastern Time. If you call during business hours, you’ll speak directly with a ticketing representative who can field any questions you have.
The Box Office is located on the ground level of the Ensley Athletic Center on South Campus. If you prefer to speak with someone in person, you can visit the Box Office during operating hours.
Box Office Services
The knowledgeable staff at the Box Office can assist with:
- Purchasing tickets for athletic events, arts performances, speeches, or any other ticketed event at Syracuse
- Answering questions about seating locations, ticket availability, and pricing
- Making changes to existing ticket orders
- Replacing lost or stolen tickets
- Troubleshooting any ticketing problems or issues
Whether you’re a season ticket holder or just looking to buy tickets for a single game or show, the Box Office team can provide personalized service to meet your needs.
Contact the Athletics Ticket Office for Sporting Events
In addition to the main Box Office, Syracuse Athletics also has its own dedicated ticket office to serve fans of SU sports teams.
The Athletics Ticket Office handles sales and service for tickets to Orange football, basketball, lacrosse, and all other varsity athletic events on campus. This office should be your first call for questions related specifically to Syracuse Athletics tickets.
You can reach the Athletics Ticket Office at 888-DOME-TIX (888-366-3849) or 315-443-2121. The office is open Monday through Friday from 9:00am to 5:00pm ET. On game days, the office will also open several hours before the event to handle last-minute ticket needs.
In addition to phone support, you can also contact the Athletics Ticket Office by email at [email protected]. Use this email to ask general ticket questions, request pricing and availability information, or inquire about season ticket packages. An Athletics ticketing representative will aim to respond to your email within one business day.
Athletics Ticket Office Services
The Athletics Ticket Office can provide assistance with:
- New season ticket purchases for football, basketball, lacrosse, or other SU sports
- Adding or renewing season ticket holder benefits like parking passes
- Buying group tickets or single-game seats
- Changing or upgrading existing season ticket locations
- Troubleshooting ticket delivery issues
- Reissuing lost or misplaced tickets
Don’t hesitate to reach out to the Athletics Ticket Office directly for quick answers to your Orange sports ticketing questions. The staff has specialized expertise in SU Athletics events.
Use Online Resources for Quick Answers
For convenient access to basic ticket information, Syracuse provides several helpful online resources:
Syracuse University Ticketing Website
The main ticketing portal at tickets.syr.edu contains useful details on purchasing tickets for campus events. On this website, you can:
- Browse available tickets and see seating charts
- Check ticket policies and FAQs
- Submit ticket requests online
- View the full schedule of events
While you can’t contact a live representative through the ticketing site, it’s a great starting point to find pricing, seating options, and basic guidelines.
Syracuse Athletics Website
For information specifically related to SU Athletics ticketing, visit cuse.com/tickets. On the Athletics ticketing site, you’ll find:
- Pricing and seating information for football, basketball, lacrosse, and other sports
- Ways to access student ticket allocatons
- Promotions and special ticket offers
- Details on becoming a season ticket holder
Again, this website is informational only and does not allow direct communication with the ticket office. But you can educate yourself on Athletics ticket options before calling or emailing the ticket office.
Venue-Specific Pages
For certain venues like the Carrier Dome and Landmark Theater, Syracuse offers individual websites with venue-specific ticketing details. For example:
- carrierdome.com – Carrier Dome tickets
- landmarktheater.org – Landmark Theater tickets
Check out the website for your specific venue of interest to find ticketing FAQs, seating charts, box office hours, and more.
Get Tickets on Official Ticket Marketplaces
To purchase tickets directly through Syracuse, use one of the university’s official ticket marketplaces:
Syracuse University Ticketing Portal
All tickets for campus events can be purchased online 24/7 at tickets.syr.edu. This should be your go-to site for buying tickets to athletic games, arts performances, lectures, and more. The site is user-friendly and safe for completing ticket transactions.
StubHub Partnership
Syracuse Athletics recently partnered with StubHub as its official secondary ticket marketplace. Season ticket holders can resell extra tickets conveniently through StubHub. Fans can also access last-minute deals on tickets for sale by other fans. StubHub provides a secure, guaranteed way to buy and sell authentic Syracuse tickets.
Avoid unofficial third-party sites when buying tickets, as you can’t verify legitimacy. Stick to Syracuse’s official ticket marketplace partners for peace of mind.
Connect on Social Media
For quick updates on ticketing announcements, promotions, and on-sale dates, follow Syracuse Athletics and venues on social media:
Syracuse Athletics
- Facebook: @CuseAthletics
- Twitter: @Cuse
- Instagram: @CuseAthletics
Carrier Dome
- Facebook: @CarrierDome
- Twitter: @CarrierDome
- Instagram: @CarrierDome
Landmark Theatre
- Facebook: @LandmarkTheatre
- Twitter: @LandmarkOnMain
- Instagram: @landmarkonthemain
Following these accounts is a great way to find out about presales, promo codes, and other ticketing perks.
Join the Orange Ticket Exchange Facebook Group
Syracuse Athletics manages a Facebook Group exclusively for fans to buy and sell tickets. Search for the “Orange Ticket Exchange” group on Facebook to request access.
Once approved, you can browse game and event tickets posted for sale by other fans. All tickets sold in the group are guaranteed by Syracuse Athletics. It’s a safe way to find season ticket transfers, group seats, and hard-to-get single-game tickets from other Orange fans.
Conclusion
Getting in touch with the right people is the first step to resolving any Syracuse ticketing issues or securing your seats for big Orange games and campus happenings. We hope these tips on contacting Syracuse tickets help you find the answers you need! In summary:
- Reach out directly to the Syracuse University Box Office or Athletics Ticket Office by phone, email, or in person
- Use Syracuse’s online ticketing resources to educate yourself before contacting the offices
- Purchase tickets securely through Syracuse’s official marketplace partners
- Follow social media accounts and join the Facebook Ticket Exchange group for special offers and secondary ticket deals
With all of these contact methods at your fingertips, you’ll have no problem getting, managing, and enjoying tickets for the full Orange experience. Let’s go Cuse!