How do I cancel a Ticketmaster request?

With the busy lives we lead, it’s understandable that plans can change. You may have bought tickets for a concert or show through Ticketmaster, only to find you can no longer attend. The good news is, Ticketmaster makes it easy to cancel ticket requests and get a refund.

Can I cancel a Ticketmaster ticket request?

Yes, you can cancel a Ticketmaster ticket request as long as the event has not passed. Here are the key things to know about canceling Ticketmaster tickets:

• You can cancel tickets online via your Ticketmaster account up to 1 hour before the event’s start time.
• If it is within 1 hour of the event, you will need to call Ticketmaster customer service to request a cancellation.
• There are no cancellation fees for standard tickets purchased from Ticketmaster.
• Refunds are generally processed back to your original payment method within 3 weeks of canceling.
• For resale/third-party tickets, each seller has their own cancellation policy that you’ll need to review.
• If the event is postponed, your ticket will typically remain valid for the new date.

So in summary – yes, you can cancel directly through Ticketmaster any time before the event starts (by 1 hour before for online cancellation).

Step 1: Log in to your Ticketmaster account

To cancel your Ticketmaster ticket request, you first need to log into your Ticketmaster.com account. Here is how:

1. Go to www.ticketmaster.com and click “My Account” in the top right corner.
2. Enter your email address and password and click “Sign In”.
3. If you cannot remember your login info, click “Forgot Password” to reset and access your account.

Once logged in, you will see a menu with options like “My Tickets”, “My Purchases & Requests”, and more. You can now proceed with canceling your order.

Step 2: Locate your Ticket request details

Now you need to find details on the ticket request you want to cancel. There are a couple ways to do this:

• My Tickets – This shows upcoming events you have tickets for. Find the event and click “View Details”.
• My Purchases & Requests – See all your previous orders. Find the order and click “View Details”.

Once in the order details, carefully verify that this is the correct order you want to cancel. You will see all the important info like event name, venue, seat locations, date, and more.

Step 3: Select tickets to cancel

On the order details page, check the box next to each ticket you want to cancel. Some key notes:

• You can typically cancel part of an order, like 2 out of 4 tickets.
• If you selected print-at-home tickets, make sure you discard any printed tickets for canceled seats.
• E-tickets will automatically be deactivated when canceling online.

Once you’ve selected all the tickets to cancel, click “Cancel” and confirm on the pop-up.

Step 4: Request a refund

After canceling your ticket selection, you will be given the option to request a refund to your original payment method. Select “Refund” to complete this process.

Key notes on Ticketmaster refunds:

• Refunds are typically processed within 3 weeks from the cancellation date.
• Funds are returned to the original payment method. For credit card purchases under $50, a refund check may be issued instead.
• No cancellation fees apply for Ticketmaster-issued tickets.

For any issues with your refund, you can contact Ticketmaster Fan Support.

Step 5: Cancel parking or add-ons (if applicable)

If you purchased any parking passes or add-ons like VIP packages in your Ticketmaster order, be sure to also cancel those if needed. The process is the same:

1. From your order details, select the parking pass/add-on purchase.
2. Choose “Cancel” and request a refund as needed.

Cancellation policies for add-ons vary, so review policies closely before purchasing.

Key exceptions and call times

In most cases, you can complete Ticketmaster cancellations easily online. Here are some exceptions to be aware of:

• Within 1 hour of event: Online cancellation closes 1 hour before event start, so you’ll need to call.
• International events: You may need to call for events outside the United States and Canada.
• Resale tickets: Each resale marketplace seller has their own policies, so check before buying.

For help from Ticketmaster Fan Support, call:

• 1-800-653-8000 (US/Canada)
• 1-866-448-7849 (International)

Wait times can be longer on nights/weekends for popular events. Ideally call during weekday business hours for faster service.

Get a refund for other Ticketmaster issues

In some cases, you may be entitled to a refund even if the event has not been canceled, such as:

• Postponed/rescheduled event – If an event moves dates, hold onto your ticket for the new date. If you absolutely can’t attend the new date, you typically can get a refund.
• Obstructed view – If your view is obstructed and differs drastically from what was promised, you may get a refund by contacting Fan Support.
• Event issues – If there are substantial delays, sound/video problems, etc, you may be able to receive a partial or full refund by reporting the issue.

Save any documentation that shows the issue, like photos of an obstructed view. Fan Support will evaluate on a case-by-case basis.

How Ticketmaster refunds work

Here are some key facts on how the Ticketmaster refund process works:

• Refunds go to the original payment method, like credit card or PayPal.
• For credit card purchases under $50, a check may be issued instead.
• Refund timing is generally within 3 weeks from cancellation.
• No cancellation fees apply for Ticketmaster-issued tickets.
• For resale marketplace tickets, seller policies apply.

If your refund does not arrive within the stated time frame, reach out to Fan Support. They will look into the status and ensure your refund is correctly processed.

Get a faster refund with Ticketmaster credit

If you want an instant refund option, consider these two choices:

Ticketmaster gift cards

Instead of a refund back to your payment method, you can request a Ticketmaster gift card equal to your refund amount. This will be sent electronically usually within 24 hours. You can then use it towards future Ticketmaster purchases.

Ticketmaster event vouchers

For select canceled or rescheduled shows, Ticketmaster may offer an event voucher instead of a monetary refund. This equals 110% of your order value to use towards tickets for a future event.

Event vouchers provide more flexibility if you know you’ll want to see another show by the same artist or in the same venue.

Are Ticketmaster tickets transferable?

Rather than cancel, another option is to transfer your Ticketmaster tickets to someone else. Here’s what to know about transferring tickets:

• Tickets can be transferred to someone else’s Ticketmaster account for most events.
• Go to “MyTickets”, select “Transfer Tickets”, enter recipient details.
• The recipient must accept the transfer to complete it.
• Standard fees apply for ticket transfers.

Transferring tickets is convenient if you can’t attend but know someone else who can use your tickets. Just be sure the recipient will accept the transfer.

Sell unwanted tickets on Ticketmaster

If you can’t attend an event and don’t know anyone who needs your tickets, another option is to sell them on Ticketmaster’s resale marketplace. Here’s how it works:

1. Post your listing with details like quantity, seating, and asking price.
2. Ticketmaster connects you with interested buyers.
3. You only pay a seller fee once the tickets actually sell.
4. Buyers pay you directly and you transfer tickets via Ticketmaster.

Selling provides a way to recoup some of your costs for unused tickets. Be sure to price competitively to actually sell your listed tickets.

Avoid scams from unauthorized resellers

When looking to buy or sell tickets, always use official channels like Ticketmaster to avoid getting scammed. Here are some signs of unauthorized resellers to watch out for:

• Prices that are drastically above or below face value.
• Requests you pay by wire transfer, gift card, or cryptocurrency.
• Poorly printed tickets or spelling/image errors.
• The seller cannot prove ticket ownership/transferability.

Stick to Ticketmaster’s official resale marketplace when buying or selling tickets. Do not provide payment or ticket details to unofficial sellers who may be scamming you.

How to spot fake Ticketmaster emails

Scammers may also send fake emails pretending to be from Ticketmaster. Here are some signs of a phishing scam email:

• Email is from a generic address (@gmail, @yahoo, etc), not an official @ticketmaster.com address.
• Asks you to click links to log in and “verify account
• Poor grammar, spelling, or editing.
• Urgently demands you take an action like paying money.

Never enter your login details, credit card information, or other personal information after clicking a link in a suspicious email. If you’re unsure, go directly to Ticketmaster.com through your browser.

Contact Ticketmaster for cancellation issues

If you have any trouble canceling your Ticketmaster ticket request online, contact Fan Support for assistance. Here are the best ways to reach an agent:

• Call 1-800-653-8000 (US/Canada) or 1-866-448-7849 (International).
• Use the online chat for faster real-time help.
• Email [email protected] and include your order details.
• Tweet @Ticketmaster with your issue and order number.

Wait times vary based on event volume. Try calling outside high demand periods for quicker assistance. Agents can walk through cancellation, refund, and ticket transfer options.

Key takeaways

Canceling Ticketmaster ticket requests is straightforward, especially when done online. Just remember these key points:

• Log into your Ticketmaster account and locate your order details.
• Carefully select tickets to cancel and request a refund.
• Cancel any related add-ons like parking.
• Call within 1 hour of the event start if needed.
• Refunds typically process within 3 weeks.

Cancel unwanted tickets promptly so others have time to purchase them. And always buy directly from Ticketmaster’s official website or resale marketplace to avoid scams.

Cancellation Method	Time Frame	Fees
Online	Up to 1 hour before event	No cancellation fees
Phone	Within 1 hour of event	No cancellation fees
Resale Marketplace	Set by seller	Varies by seller

This covers the key steps and policies around canceling tickets purchased through Ticketmaster. Just log in, select your seats, and request a refund. For personalized help, contact Ticketmaster Fan Support by phone, chat, email, or Twitter. With the right information, you can quickly cancel your ticket request and get your money back.