How do I apply Ticketmaster credit?

If you have a credit on your Ticketmaster account, there are a few different ways you can apply it towards new ticket purchases. Here is a breakdown of the main methods for using Ticketmaster credit:

Using Credit for Online Purchases

The easiest way to use your Ticketmaster credit is for online ticket purchases on www.ticketmaster.com or via the Ticketmaster app. Here’s how it works:

1. Find the event you want to purchase tickets for and select your tickets.
2. Proceed through checkout until you reach the payment page. Your available Ticketmaster credit balance will be shown.
3. Select the “Apply a Ticket Credit” option. If you have multiple credits, choose which one(s) you want to use.
4. The value of the credit(s) will be applied to the order total. Pay any remaining balance with another payment method.
5. Complete checkout. Your credit will be used and new tickets issued.

This is the most straightforward way to put your Ticketmaster credit to use. The full value of your credit will be taken off the price of the tickets. Just make sure your credit balance covers the full cost or pay the remainder with a debit/credit card or PayPal.

Using Credit for Phone/Box Office Purchases

You can also use Ticketmaster credit when purchasing tickets over the phone or at a box office location. Here’s the process:

1. Look up the box office information for the venue you want tickets for. Ticketmaster credits can only be used directly through Ticketmaster and not through third-party box offices.
2. Call the box office number or visit the box office in person. Provide them your full name, credit amount, and confirmation number.
3. The box office representative will look up and verify your credit. Let them know which event you want tickets for.
4. Your credit balance will be applied to the ticket purchase. Pay any remainder with another accepted form of payment.
5. You will receive your tickets on site or have them emailed/mailed based on your preference.

Going through a box office gives you more personalized service. Just make sure you have your credit information handy for them to reference. There may be a small processing fee as well.

Transferring Credit to Another Account

If you can’t use the Ticketmaster credit yourself, you have the option to transfer it to someone else’s Ticketmaster account. Here is how credit transfers work:

• Log into your Ticketmaster account online and go to your account settings page. Click “Transfer Credit”.
• Enter the email address or mobile number of the person you want to transfer credit to. Enter the amount you wish to transfer.
• The recipient will receive an email/text with instructions to accept the credit transfer to their account.
• Once accepted, the credit balance will be removed from your account and added to the recipient’s account. They can then use it for their own ticket purchases.

Credit transfers are usually complete within 48 hours. As the sender, make sure you accurately enter the recipient’s account details. Transferring is better than letting credit expire if you can’t use it yourself.

Redeeming Credit for Gift Cards

In some cases, Ticketmaster may allow you to redeem credit for gift cards to specific retail brands. Here is how the gift card redemption process works:

1. Log into your Ticketmaster account and go to your account settings page. Choose the “Redeem Credit” option.
2. Select the type of gift card you want and the redemption amount. Gift cards may have minimum redemption amounts.
3. Follow the on-screen prompts to complete the redemption. Enter any required information.
4. Your Ticketmaster credit balance will be reduced and you will receive a claim code for the gift card redemption.
5. Use the claim code at the gift card merchant’s website to activate the gift card. The gift card funds will then be available to use.

Gift card redemption offers vary. When available, it provides another way to get value from unused Ticketmaster credit. Make sure to use the gift card claim code within the expiry window.

Getting a Refund of Credit Balance

If Ticketmaster credit is expiring soon and you have no way to use it, you may be able to get a refund of the remaining balance. Here are some key points on Ticketmaster credit refunds:

• Refunds are typically only issued for credits that are expiring in 30 days or less.
• You will need to submit a refund request to Ticketmaster by email or phone.
• There is a handling fee deducted from credit balances refunded. This is often 20% of the total value.
• Once approved, allow 2-4 weeks for the refund to be processed to your original payment method.
• Refunds can only be issued to the ticket purchaser on record who originally earned the credit.

Credit refunds are not guaranteed. But if your credit is expiring with no way to use it, submitting a refund request is worth trying.

Checking Your Credit Balance

To manage your Ticketmaster credit redemption, you’ll want to check your balance periodically. Here are some ways to do so:

• Log into your Ticketmaster account online. Your credit balance will be shown towards the top.
• On the Ticketmaster app, select “My Tickets” then click your account name. Your balance will display here.
• Call Ticketmaster Customer Service at 1-800-653-8000. Provide your account details and ask for your current balance.
• Visit a Ticketmaster box office location in person and request your credit balance details.

Checking your balance lets you track credit usage and see how much is left. Unused credit expires 12 months after issuance, so regular balance checks are recommended.

Using Multiple Credits on One Order

If you have more than one Ticketmaster credit in your account, you may be able to combine them towards a ticket purchase. Here is how using multiple credits works:

• When completing checkout, choose the “Apply a Ticket Credit” option.
• Select each credit you wish to apply. Enter custom amounts for each if desired.
• Total up the credits to ensure they cover the order cost. Enter secondary payment details for any balance.
• Complete checkout as normal. All selected credits will be used in one transaction.

Using multiple smaller credits is convenient versus being limited to one. Just be aware that any leftover small balances may be difficult to use up in future transactions.

Reasons for Ticketmaster Credit

Wondering how Ticketmaster customers end up with credit on their accounts in the first place? Here are some of the most common ways credits are issued:

Cancelled/Postponed Events

If an event is cancelled, postponed, or rescheduled, Ticketmaster will issue credits to all ticket holders. The value will match the original ticket purchase amount. Credits allow fans to attend the new event date without losing money or having to buy new tickets.

Refunds for Unused Tickets

Ticketmaster may provide account credit when unused tickets are returned for a refund, such as if plans change unexpectedly. Credits from refunds allow for future ticket purchases rather than tied-up funds.

Compensation Credits

In some cases, credits may be given out as compensation. For example, if there was an error in ticket processing/delivery, event quality issues, or other problems. Comp credits aim to retain customer satisfaction.

Promotions and Incentives

For promotional purposes, Ticketmaster may give credits to encourage future ticket purchases. Partner businesses may also offer Ticketmaster credit as an incentive or reward program benefit.

Gift Credits

Purchasing Ticketmaster gift cards with preset credit amounts provides recipients with tickets to concerts and events of their choosing.

Important Credit Restrictions

While Ticketmaster credits provide a lot of flexibility, there are some restrictions to be aware of:

• Credits can only be used through Ticketmaster for events listed on their website/app.
• They cannot be combined with some discounts or special offers.
• Use is limited to the original recipient. Credits are non-transferrable, except through formal credit transfer.
• Credits from specific events often can’t be used for those same events if repurchasing tickets.
• Any unused balance expires 12 months after being issued.

Make sure to read all associated terms and conditions when receiving Ticketmaster credit to understand other limitations.

Tips for Making the Most of Credits

To maximize the perks of having Ticketmaster credit, here are some helpful tips:

• Use credits as soon as possible before they have a chance to expire.
• Take advantage of promotions allowing credit stacking on the same order.
• Transfer credit you can’t use yourself to friends/family who can.
• Set reminders to check your balance as expiration dates approach.
• If your credit is expiring, request a refund rather than lose it entirely.

Getting the full value out of Ticketmaster credits requires proactively monitoring them and making timely redemptions. But the convenience of having credit towards future events makes proper management well worthwhile.

Summary

In summary, here are some key points to keep in mind about using Ticketmaster credit:

• Ticketmaster credits can be used for online, phone, and in-person ticket purchases.
• They can sometimes be transferred to other accounts or redeemed for gift cards.
• Check your balance periodically to track credit usage and expiration.
• Credits are typically issued for cancelled/postponed events, unused ticket refunds, and as compensation.
• Make redemptions quickly and combine credits to maximize value.
• Understand all restrictions before earning or using Ticketmaster credit.

Following this guide will help you avoid any hassles or lost value when putting your Ticketmaster credits to use. Enjoy the shows!