Using mobile tickets on your iPhone is a convenient way to have your event tickets readily available without needing to print them out. Mobile tickets reduce waste and ensure you never leave your tickets at home by mistake. Accessing and using mobile tickets on an iPhone is easy once you know how.
What are mobile tickets?
Mobile tickets are digital tickets that you can access on your iPhone. Rather than receiving paper tickets in the mail or picking them up at will call, you instead get a text or email with your ticket information. This can include a link, barcode, or QR code that can be scanned for entry. Some key benefits of mobile tickets include:
- Convenience – Tickets are easily accessible on your phone.
- Security – Tickets are tied directly to your account or device.
- Efficiency – No need to print or carry paper tickets.
- Eco-Friendly – Mobile tickets are paperless and reduce waste.
Many events, flights, theaters, and more now offer mobile ticketing as an option. If given the choice when purchasing tickets, selecting mobile tickets means you’ll have them conveniently on your iPhone.
How do I get mobile tickets on my iPhone?
When you purchase event tickets and opt for mobile delivery, you’ll receive either a text message or email notification that your tickets are available. The notification will include instructions on how to access and view your tickets.
There are a few different ways you may get mobile tickets on your iPhone:
Text message link
You may receive a text message containing a link to view your tickets. Simply tap the link on your iPhone to open it in your mobile browser. Then you can view your tickets, often alongside a scannable barcode.
App ticket access
Some event ticketing platforms have proprietary apps that allow you to store your tickets. When you get tickets through these platforms, you can access them by downloading the appropriate app and logging in to your account.
Mobile wallet
Apple Wallet is a common place to store mobile tickets. When you receive a mobile ticket notification, look for options to add it to Apple Wallet or tap an “Add to Apple Wallet” link. This stores the tickets locally like a virtual card for easy access.
PDF attachment
For email notifications, your tickets may be sent as a PDF attachment. Tap to download and save the PDF to your iPhone photo album. Then you can access the ticket from your Photos app.
Third-party apps
Some mobile ticketing services utilize third-party apps like Passbook or Ticketmaster to deliver barcodes. You’ll need to download the required app and then can view your tickets there.
How do I view and access my mobile tickets?
Once you have received your ticket notification, you’ll need to access and open your mobile tickets on your iPhone. Here are some ways to view and access tickets:
Apple Wallet
If you have added your tickets to Apple Wallet, simply open your Wallet app. Tap on the event to expand the ticket details and barcode.
Download PDF
For PDF tickets, open your Photos app and select the downloaded ticket file. Expand it to full screen to view details and the barcode.
Mobile browser
If your tickets are linked via text message, tap the link to open it in Safari. Your tickets will display alongside the barcode that can be scanned.
Proprietary apps
For ticketing service apps, open the app and log into your account. Your upcoming event tickets will be displayed and can be tapped for details.
Passbook
If using Passbook, open the app and the ticket barcode and event details will be shown and can be scanned at entry.
Helpful tips for accessing mobile tickets
Keep these tips in mind for smoothly accessing mobile event tickets on your iPhone:
- Save the ticket notification when you receive it – This gives you access in case of internet issues later.
- Take screenshots – Having a screenshot of your ticket barcode can serve as a backup.
- Download needed apps beforehand – Ensure you have any required proprietary apps installed.
- Add tickets to Apple Wallet – This stores them locally on your device for easy tab.
- Bookmark ticket links – Add ticket links to Safari bookmarks if needed for quick access.
- Allow notifications – Make sure notifications are enabled so you see ticket links.
- Charge your iPhone – Don’t let your battery die and prevent ticket access.
How do I use mobile tickets at events?
Using your mobile tickets at your event is easy. Most venues are now equipped to handle mobile ticket barcodes from your iPhone. Here is the process:
- Arrive at the event entrance and get in the ticket-holder line.
- When asked for your ticket, open your iPhone and launch the app or ticket.
- Allow the ticket-taker to scan the barcode on your screen.
- The scanner will verify it is a valid ticket barcode and check you in.
- Enter and enjoy the event!
Some tips for using mobile tickets:
- Make sure battery is charged enough to last through scanning.
- Keep your screen brightness turned up.
- Zoom in on the barcode for clearer scans.
- Turn on airplane mode to avoid interruptions.
- Double-check tickets beforehand and know how to access.
Troubleshooting mobile ticket issues
Hopefully you can follow the steps above to easily access and use mobile tickets. But technology can be finicky, so these troubleshooting tips may help:
Can’t find the ticket notification
If you can’t locate the original text or email with your ticket link, first check your spam folder. If not there, contact the ticket seller and request they resend the ticket information.
Link won’t open
A texted link may not open if you have a weak cell signal. Try toggling on Wi-Fi or cellular data. You can also copy the link and paste it directly into your mobile browser.
Barcode won’t scan
If the barcode isn’t scanning properly, try closing and reopening the ticket, zooming in further on the barcode, or rebooting your iPhone. Network issues can disrupt barcode loading.
Tickets missing from Apple Wallet
Check that the tickets were properly added to Wallet and that Wallet syncing is on under Settings. You may need to remove the tickets and re-add them.
App won’t open tickets
If a proprietary app won’t open your tickets, ensure the app is updated, uninstall and reinstall the app, and finally work with the ticketing company’s customer service for troubleshooting help.
Contacting support for mobile ticket issues
If you continue having trouble accessing mobile tickets on your iPhone, you can reach out to support for assistance. Here are some options for contacting support:
Event host or venue
Reach out to the event host or venue for the event. They may be able to look up your order and verify your ticket access.
Ticket seller
If purchased via an online ticketing platform, check their website for customer service contact options like live chat or a support email.
Mobile ticketing provider
For issues with proprietary apps or mobile ticketing services, look for contact info on their website or within the app.
Apple support
You can make a Genius Bar appointment at an Apple Store or call Apple support for troubleshooting mobile access issues.
Being prepared with order numbers, barcode details, and any ticket confirmation info can help expedite the process when you reach out for support.
Conclusion
Mobile tickets provide a convenient way to have easy access to your events without needing any paper. Following the process outlined above, iPhone users can easily view event tickets stored natively on their device or via specialized apps.
Screenshot or save your ticket notification so you always have access. Arrive at events with your iPhone battery charged and mobile ticket ready to scan. With mobile ticketing now commonplace for many events and attractions, knowing how to access and use mobile tickets on your iPhone is a helpful skill for any busy professional on the go.
