Getting through to Ticketmaster customer service can be incredibly frustrating. With high call volumes due to popular events and ticket releases, long wait times are common. However, there are a few tips and tricks you can use to increase your chances of reaching a customer service agent quickly.
Use the Right Contact Method
Ticketmaster offers customer support through phone, email, social media, and online chat. Of these options, phone is typically the quickest way to get your issue resolved. However, call volumes are highest leading up to and following major ticket releases. You may have better luck reaching an agent using email or online chat during peak periods.
Call at Less Busy Times
Avoid calling Ticketmaster right when tickets go on sale or immediately after a major event concludes. Call volumes surge during these peak periods. Instead, try calling at off-peak hours like early mornings, late nights, and midweek days. You’re more likely to get through faster when call volumes are lower.
Use the Mobile App
The Ticketmaster mobile app has a chat feature that connects you directly with a customer service agent. While wait times can still be long, you might have better luck reaching someone this way versus calling. The app also shows you estimated wait times so you can choose the contact method with the shortest expected wait.
Tips for Getting Through on the Phone
Calling Ticketmaster is often the fastest way to get issue resolved. Use these tips to save time when contacting them by phone:
Have Your Information Ready
Before calling, gather any ticket information, order numbers, account usernames, and other important details the agent may need to access your account and resolve your issue. This saves time instead of having to hunt down information during the call.
Use a Landline Instead of Cell Phone
Cell phone hold times are often longer than landlines. If you have access to a landline, use that instead of your mobile device when calling Ticketmaster. Agents can typically access landline callers faster.
Avoid Putting Call on Speaker
Having your call on speakerphone can make it harder for the automated system and agent to clearly hear you. Hold the phone to your ear instead of using speaker to avoid potential issues.
Stay on the Line
Don’t hang up and recall if you get stuck on long hold times. Your spot in the queue will be lost. Instead, put the call on speaker (if needed) and remain on hold no matter how long it takes. You’ll maintain your place in line.
Confirm Info with Agent
Once connected with an agent, repeat back any confirmation numbers, next steps, or other key info they provide before hanging up. This ensures you have the right details documented.
Using the Ticketmaster Website
The Ticketmaster website offers some options for getting customer support without calling. Try these web-based methods in addition to or instead of calling:
Use the Virtual Assistant
The virtual assistant on Ticketmaster’s website uses artificial intelligence to answer common customer questions. It can provide quick help for basic inquiries without having to wait for a live agent.
Search Help Articles
Ticketmaster has an extensive database of help articles online covering everything from changing your password to locating event refund policies. Search for your specific issue to see if there’s already an article addressing it.
Use Web Chat
Look for the “Chat with Us” window on Ticketmaster’s site. If agents are available, you can start a live web chat. While waits can still be long, web chat may move faster than calling in some cases.
Email Customer Support
Send an email directly to Ticketmaster’s customer support team by filling out their online contact form. Include detailed info on your issue. Though not as fast as calling, emails are more likely to be answered than voicemails.
Contact Through Social Media
Reach out to @Ticketmaster on Twitter or the Ticketmaster Facebook page. While they likely won’t resolve complex issues this way, they may be able to provide quick help or get your case escalated faster.
Strategies to Avoid Long Waits
Here are some general strategies you can use to get faster customer support from Ticketmaster:
Plan Ahead
Don’t wait until just before an event to get help. Delays could cause you to miss out. Contact Ticketmaster early to avoid long queues near event dates.
Be Flexible on Dates
If your issue isn’t urgent, consider flexible timing. Calling midweek instead of Fridays or Mondays can result in shorter waits in many cases.
Confirm Eligibility for Fast Pass
Ticketmaster offers a Fast Pass program for faster response times. Check eligibility requirements and enroll if you frequently need customer support.
Use Multiple Contact Methods
Try calling, web chat, social media, email, and other options simultaneously. Whichever gets through first can provide assistance faster.
Pay Close Attention to Number Prompts
When calling, listen closely to voicemail prompts directing you to the correct department for fastest service. Forgetting a prompt could land you in the wrong queue.
Common Reasons to Contact Ticketmaster
Here are some of the most common reasons customers reach out to Ticketmaster customer service:
Event Cancellations or Postponements
Customers often contact Ticketmaster for refunds or credits when events are cancelled or postponed. Agents can help with next steps when events are disrupted.
Questions About Tickets
Ticketmaster can provide assistance with questions about seating locations, ticket transfers, lost or missing tickets, accessible seating requests, and other ticket-specific issues.
Problems Accessing Accounts
If you get locked out of your Ticketmaster account or have other account access issues, their customer service team can help reset passwords and recover access.
Billing and Payment Issues
Contact Ticketmaster for help with failed payments, payment plan questions, refunds for unused tickets, and other billing and payment related matters.
Technical Issues with Website or App
Ticketmaster agents can troubleshoot problems you experience with the website or mobile app, such as error messages, glitches, or other technical difficulties.
| Reason for Contact | Percent of Customers |
|---|---|
| Event cancellations/postponements | 25% |
| Questions about tickets | 20% |
| Account access issues | 15% |
| Billing/payment issues | 20% |
| Technical issues | 10% |
| Other inquiries | 10% |
As shown in the table above, the most common reason customers contact Ticketmaster is for issues related to event cancellations and postponements. Questions about tickets and billing/payment issues are also very common. Technical issues make up a smaller portion of inquiries.
Waiting for a Call Back
If you don’t have time to stay on hold, Ticketmaster gives you the option to receive a callback instead of waiting on the phone. Here’s how it works:
Call Ticketmaster Support
First, place a call to Ticketmaster’s customer service line at (800) 653-8000. You’ll need to navigate through the phone prompts to speak with an agent.
Request Call Back
Once connected with an agent, explain you cannot hold and would like a callback. They will ask for your phone number and issue a call back request.
Receive Call Back
You will receive an automated call back within the time frame specified by the agent, usually within 1-2 hours. This call connects you directly to the next available agent.
Note Your Place in Queue
Before disconnecting your original call, make note of your place in the phone queue from the agent. This gives you an idea of how long your wait will be based on call volumes.
Cancel If Issue Resolves
If you manage to resolve your issue before receiving the call back, be sure to contact Ticketmaster again to cancel your request. This frees up the queue for other waiting customers.
Using a Ticketing Service
Third-party ticketing services like VIP Tix can provide an alternative to contacting Ticketmaster directly. Here are some of their key benefits:
Personal Service
Reputable ticketing services provide you with a dedicated representative to handle all your ticket needs instead of routing you through a phone queue.
Access to Sold Out Events
Ticketing companies maintain relationships with season ticket holders, venues, and other insider sources to get access to high-demand sold out tickets.
Smoother Transaction Experience
They manage the entire transaction process on your behalf including purchasing tickets, coordinating delivery, and providing customer support as needed.
Concierge Benefits
Top-tier services offer concierge benefits like hotel and dinner reservations, transportation, and customized on-site experiences.
Potential Drawbacks
Using a third-party comes with higher costs for the convenience and perks. There are also risks around fraudulent sellers so research trustworthy companies.
Key Takeaways
Here are some of the main tips to remember when trying to contact Ticketmaster support:
– Call during off-peak hours when wait times are shortest
– Have all your account and order info handy before calling
– Stay on the line once your call is on hold to maintain your place
– Use web chat and email for non-urgent issues to avoid long calls
– Enroll in Fast Pass for dedicated service if eligible
– Consider callback option if you can’t stay on hold
With high demand events and millions of customers, reaching a Ticketmaster agent quickly can certainly be a challenge. But using multiple contact methods at less busy times, having information ready, and staying patient can help increase your chances of getting through promptly.
Conclusion
Getting through to Ticketmaster customer service quickly is possible with the right techniques. Strategies like calling at off-peak times, having your information ready, trying web chat or email for non-urgent issues, and requesting callbacks can help reduce frustratingly long wait times. Above all, being organized, staying calm, and using multiple contact methods will increase your chances of reaching an agent fast. With their high call volumes, it may take persistence. But you can get the quick assistance you need by using Ticketmaster’s services strategically.
