Ticketmaster is one of the largest ticket sales and distribution companies in the world. They sell tickets for concerts, sports events, theater shows, and more. Many big events use Ticketmaster as their exclusive ticket provider.
When buying tickets through Ticketmaster, especially for high profile events, customers often have the option to purchase VIP packages. These packages go beyond just event admission and can include amenities like premium seating, pre-show hospitality, exclusive merchandise, and more.
A common question for those buying Ticketmaster VIP packages is – does Ticketmaster mail the VIP package items to you? Or do you have to pick them up at the venue?
The answer isn’t quite straightforward. Ticketmaster actually handles VIP packages in different ways depending on the event. The delivery method is ultimately up to the event organizer or venue.
Some important factors that determine whether VIP packages are mailed or picked up include:
Type of VIP amenities
If the VIP package includes bulky items that are difficult to mail, like signed memorabilia or gifts, those items will likely need to be picked up. Smaller items like tickets, laminates, and wristbands can more easily be mailed.
Timing of the event
For events farther in the future, there’s more time to mail items. Closer to the event date, organizers may require pick-up to ensure customers receive packages on time.
Venue policies
Certain venues have partnerships with Ticketmaster and may mandate whether VIP packages are mailed out or held for pick-up.
Event organizer preferences
The artist, team, or company behind the event decides how they want VIP packages handled in collaboration with the venue. Their preferences dictate the fulfillment method.
So in summary – Ticketmaster themselves do not have one standard policy on mailing VIP packages. Some events will mail all amenities, some will hold everything for pick-up, and some will use a combination based on the items included.
Examples of Ticketmaster VIP Packages That Mail Items
While not universal, mailing items is a common fulfillment method for many Ticketmaster VIP packages. Here are some examples:
Zac Brown Band 2023 Tour
VIP packages for the upcoming Zac Brown Band tour include a pre-show hang with food and drinks, commemorative laminate, and exclusive tour gift. According to package details, the laminate and tour gift will be mailed 30 days prior to the show.
Trans-Siberian Orchestra 2023 Winter Tour
Upgraded packages for Trans-Siberian Orchestra’s annual winter tour feature early venue access, a collectible laminate, autographed tour poster, and an exclusive TSO blanket. Per Ticketmaster, all physical items in the VIP package will be fulfilled via mail.
Billie Eilish 2023 Arena Tour
Billie’s upcoming “Happier Than Ever” tour VIP experience includes a ticket, pre-show Q&A, signed tour poster, commemorative laminate, and more. The signed poster will be mailed to purchasers ahead of the show. Other items will be picked up at the venue.
Morgan Wallen’s “One Night At A Time” World Tour
Morgan Wallen VIP package amenities like signed memorabilia and a commemorative laminate lanyard will be fulfilled via mail. Package purchasers will separately pick up tickets at will call.
Taylor Swift’s “Eras” Tour VIP Package
Taylor Swift’s upcoming stadium tour features multiple VIP package options. Lower-tier VIP packages include mailed items like commemorative tickets and a VIP laminate pass. Top tier packages with backstage tours and soundchecks require pick-up.
So for major concert tours, if the VIP amenities include small goods like laminates and modest memorabilia, fulfillment by mail is a popular logistical choice.
Examples of VIP Packages Requiring Pick-Up
While many VIP concert packages mail amenities, here are some examples where pick-up at the venue is required:
Super Bowl LVII Premium Experience
The NFL Super Bowl VIP experience includes amenities like field passes for warmups, premium pre-game hospitality, post-game on field photo opps, and engraved Super Bowl autographed football. Due to the nature of the bulky autographed football and field access components, all Super Bowl VIP Package fulfillment is on-site.
iHeartRadio Music Festival VIP Package
The iHeartRadio Music Festival boasts an Ultimate VIP Experience with a backstage tour, artist gifting suite, crowd-free entrance and more. As amenities are redeemed on-site, pick-up at the venue is required.
Stagecoach Country Music Festival VIP Tickets
Stagecoach Festival in Indio, CA offers Corral VIP tickets with private corrals near the stage. VIP amenities can only be obtained by picking up credentials at the on-site VIP booth.
NBA All-Star Game Premium Ticket Packages
Tickets to the NBA All Star game sell out instantly. But Premium Experiences with extras like meet & greets, open bars, and memorabilia are only available for pick-up at the arena.
For big festivals or sporting events where part of the VIP experience happens on premises, pick-up requirements are understandable for logistics.
Hybrid Fulfillment Methods
In some cases, Ticketmaster packages are fulfilled using a combination of shipping items and on-site pick-up. Here are two examples:
The Rolling Stones “Sixty” 2023 Tour
The premium “Sixty” package for The Rolling Stones upcoming tour includes:
– Personalized video message from The Stones
– Tour poster signed by the band
– Commemorative tour laminate
– Limited edition illustrated tour book
– Specially designed Rolling Stones vintage tour t-shirt
According to package details, the video message, laminate, and tour book will be mailed ahead of the event. The signed poster and exclusive t-shirt must be picked up at tour venue.
BTS “Permission to Dance” Las Vegas Residency
BTS offered a “Soundcheck” VIP package for their 2022 Las Vegas concerts including:
– Soundcheck access
– Pre-show hospitality
– Early venue entry
– Exclusive merch
– Commemorative VIP laminate
– Group photo opp
Ticketmaster mailed the VIP laminates to purchasers in advance. Tickets, exclusive merch, and the rest of the amenities required pick-up in Las Vegas.
Split fulfillment allows items like laminates to be used right away while holding back experiences and bulky memorabilia for on-site redemption.
How to Find Out if Your VIP Package Will Be Mailed
If you purchase a Ticketmaster VIP package and want to know if it will be mailed or require pick-up, here are some tips:
Check your Ticketmaster account
If items are being mailed, you will see them marked as “shipped” under order details when logged into your Ticketmaster account.
Look for mail vs. pick-up language
Carefully read the VIP package item descriptions and program details during purchase. This will often indicate how amenities will be fulfilled.
Contact Ticketmaster customer service
If fulfillment details are unclear, contact Ticketmaster via phone or online chat. Their reps can look up the event and provide VIP package fulfillment details.
Reach out to the venue
For pick-up questions, you can also contact the VIP package coordinators or box office at the specific venue. They will know how those event packages are handled.
Wait for an email closer to the event
Nearer the event date, Ticketmaster or the event sponsor should email VIP package purchasers logistics on when and where to pick up credentials if needed.
So in summary, fulfillment can vary greatly by event. With a mix of shipped items and on-site pick-up, it’s always smart to confirm how your specific VIP order will be delivered to fully enjoy the amenities you purchased!
Conclusion
Does Ticketmaster mail VIP packages? The short answer is – it depends! Ticketmaster fulfills VIP orders based on individual event partner policies and the nature of the package extras. Smaller items are often mailed, while bulky memorabilia and venue experiences require on-site pick-up.
To ensure you get the most out of your VIP concert package, read fulfillment details closely during Ticketmaster checkout. If unsure, contact customer service or the venue for specifics on what will be mailed vs. held for pick-up. This way you can clearly understand when and where you’ll need to retrieve your VIP credentials and amenities!
