Do you have to use Face ID for Ticketmaster?

There are a few quick answers to this question:

• Yes, Ticketmaster does require Face ID for mobile ticket access if you have an iPhone with Face ID capabilities.
• Face ID is used to verify your identity and prevent fraudulent ticket transfers.
• You will be prompted to use Face ID when accessing any tickets in your Ticketmaster account through the mobile app.
• If you do not have Face ID enabled on your iPhone, you can still access your tickets but will need to log in each time with your email and password.

So in short, if you have an iPhone with Face ID, Ticketmaster requires it to be enabled to securely access your tickets through the mobile app. There is no way to bypass this requirement at this time if you want mobile ticket access.

Why does Ticketmaster require Face ID?

Ticketmaster implemented Face ID requirements in 2018 as a way to cut down on fraudulent ticket transfers and improve security. The main reasons they require it are:

• Prevent ticket fraud – Face ID helps prevent thieves or scammers from accessing and transferring someone else’s tickets from their phone.
• Convenience for users – It allows quick and seamless access to your tickets without having to enter passwords each time.
• Reduces ticket transfers – It acts as an extra layer of security to deter the transfer of stolen or scalped tickets.
• Part of Apple’s system – Ticketmaster’s mobile app is designed for iPhones, so they incorporated Apple’s built-in Face ID system.

Essentially, Ticketmaster chose to adopt Face ID requirements as a balanced approach between security and convenience for iPhone users. It allows them fast access to their tickets while preventing fraudulent activities.

What if you don’t have Face ID set up?

If you have an iPhone model with Face ID capabilities but have not enabled Face ID on your phone, here is what happens when accessing Ticketmaster tickets:

• You will be prompted to enable Face ID when first opening your Ticketmaster tickets in the app.
• If you try to bypass the Face ID setup, you will not be able to view your tickets and will be redirected to enable it.
• Without Face ID set up, you will have to log in each time with your email and password to view your Ticketmaster tickets.
• Enabling Face ID is the only way to seamlessly access your Ticketmaster tickets on an iPhone with Face ID.

So while Face ID is not required on all iPhone models, if your phone does have Face ID capabilities, you need to have it enabled to properly use the Ticketmaster mobile app and access your tickets conveniently.

Does Face ID work the same way for all events?

Yes, Ticketmaster’s Face ID requirements apply equally across all events and venues. There is no difference in the Face ID usage for accessing tickets to concerts, sports games, theater shows, or any other events.

Every mobile ticket stored in your Ticketmaster account will require Face ID for access on supported iPhone models. Some key points:

• Music festivals, concerts – Face ID needed to view tickets
• Sporting events, games – Face ID required for ticket access
• Plays, musicals, theater – Must use Face ID to open tickets
• Comedy shows, entertainment – Face ID enabled to show tickets
• All venues and events – Face ID will be prompted uniformly

So no matter what type of event or venue your Ticketmaster ticket is for, you can expect the same Face ID usage to securely view your mobile tickets. It provides a consistent level of security and convenience across all Ticketmaster events.

Does Face ID work for online and offline access?

Face ID is required by Ticketmaster whenever you access mobile tickets that are stored in your account, whether you are online or offline.

If your iPhone has Face ID capabilities, here is how it works for online vs offline access:

• Online access – Face ID required to view tickets if online
• Offline access – Face ID still required if no internet connection
• WiFi or cellular data – Makes no difference, Face ID always needed
• Airplane mode enabled – Face ID still needed to unlock tickets

The requirement for Face ID is constant regardless of your network connectivity. The tickets are securely tied to your account and device identity, not your network connection. So Ticketmaster implements their security uniformly in all situations.

Does Face ID replace showing your tickets?

No, Face ID does not replace the need to have your ticket barcode scanned for venue entry. It simply allows you convenient access to view and manage tickets in the Ticketmaster app.

To actually enter an event, you will still need to:

• Open your Ticketmaster tickets using Face ID
• Click on the ticket you want to use
• Display the ticket barcode to be scanned by venue staff

Face ID just gives you quicker access to find and display the proper ticket barcode needed for entry. You still must physically show your ticket at the door.

Some key points about using Face ID tickets at events:

• Does not replace ticket scans – Barcode still required for entry
• Saves time finding ticket – Quickly view ticket with Face ID
• Must display ticket to staff – Face ID alone not sufficient
• Convenient access – But ticket scan also mandatory

So Face ID provides easier access to your tickets, but does not eliminate the standard process of having staff scan your ticket barcode to enter the venue.

Can you disable Face ID for Ticketmaster?

There is no setting to disable or opt-out of Face ID requirements for Ticketmaster tickets. If you want mobile ticket access on an iPhone with Face ID, you need to have Face ID enabled.

The only ways to avoid using Face ID for Ticketmaster ticket access are:

• Use a device without Face ID – Such as an Android phone or older iPhone
• Use the desktop website – Log in there to view tickets instead of the app
• Print out tickets – View paper tickets instead of mobile
• Contact support – In rare cases exceptions may be made

But if you want to use the Ticketmaster app on an iPhone with Face ID, there is no way around the Face ID requirement at this time. Disabling Face ID means you lose easy mobile ticket access.

Some key facts about disabling Face ID for Ticketmaster:

• No option to opt-out within app
• Enabling is mandatory for mobile access
• Using Face ID not required on all iPhones
• Workaround is using desktop site

So while disabling Face ID is not possible if you want to use the iPhone app, you can avoid enabling it by accessing your tickets through other means like the Ticketmaster website.

What if Face ID fails to recognize you?

If Face ID fails to recognize you when trying to access your Ticketmaster tickets, here are some steps to take:

• Reset Face ID – Go into iPhone settings and reset face data
• Add new face ID – Improve recognition by adding another appearance
• Clean sensor – Wipe iPhone sensor to clear any obstructions
• Adjust angle – Change angle you hold phone to get proper face read
• Enter password – If Face ID fails, you can enter password to login

If none of those steps resolve the Face ID failure, below are further options:

• Contact Ticketmaster – Customer support may offer help with Face ID issues
• Check for updates – Update to latest iOS which may fix problems
• Use different device – Try loading tickets on another iPhone or mobile
• Disable Face ID – Turn off completely and use password login

While Face ID failure can be inconvenient, Ticketmaster does provide alternative login options if your Face ID is not working properly in the moment. But your best long term solution is to get Face ID functioning again for the fastest access to your tickets.

How does Ticketmaster protect Face ID data?

Ticketmaster takes the following security measures to protect customers’ Face ID data:

• Local verification – Face ID data stays locally on your device only
• Secure Enclave – Face ID data stored in a separate encrypted chip
• No transmission – Face images are not sent to Ticketmaster servers
• On-device matching – Verification done locally on your iPhone
• Token exchange – Only identification tokens exchanged with Ticketmaster
• SSL encryption – All app connections are encrypted
• Trusted vendor – Ticketmaster is an Apple approved Face ID partner

In summary, Ticketmaster never receives or stores any raw Face ID data from users. All face matching happens securely on your local device. Only anonymous identity tokens are shared for verification purposes.

This approach isolates sensitive biometric data and protects customers’ privacy when using Face ID for Ticketmaster ticket access.

Can you use a screenshot instead of Face ID?

No, using a screenshot of your Ticketmaster ticket will not work instead of providing Face ID for mobile access. There are a few reasons why:

• Screenshot not encrypted – Easily accessible by anyone with your phone
• No identity verification – Does not prove ticket owner identity
• Ticket barcode only – Screenshot does not provide full ticket data
• Violates Ticketmaster terms – Increased risk of fraudulent activity
• Lacks convenience – Cannot quickly access tickets like with Face ID

Ticketmaster specifically implemented Face ID requirements to provide secure, convenient ticket access for iPhone users. Using a screenshot instead completely defeats the purpose and is prohibited by Ticketmaster for those reasons.

Risks of using a screenshot:

• Account theft – Weak protection if phone lost or stolen
• Scalping – Easier to illegally transfer screenshot tickets
• Denied entry – Screenshot does not prove ticket ownership

Due to those risks, all Ticketmaster users must access their tickets properly using Face ID if they want mobile access on an iPhone with Face ID support.

Conclusion

In summary, Ticketmaster requires the use of Face ID to view and manage tickets in the iPhone mobile app, providing a convenient and secure access control system. Users with Face ID-capable iPhones must have it set up and enabled if they want full mobile ticket functionality through the Ticketmaster app.

While Face ID is not mandatory across all devices and platforms, it is required within the iOS Ticketmaster app on applicable iPhones. There are limited workarounds, so iPhone users with Face ID must use it to gain the benefits of quick and seamless ticket management.

Overall, Ticketmaster’s Face ID requirement delivers legitimate security improvements to protect against ticket fraud while offering users a streamlined mobile experience.