With more and more events requiring digital tickets, consumers want to know if they can use their preferred mobile wallet to store event tickets purchased through Ticketmaster. Google Wallet is one popular digital wallet that stores everything from credit cards to loyalty cards, but will it work with Ticketmaster tickets?
What is Ticketmaster?
Ticketmaster is a ticket sales and distribution company based in Beverly Hills, California. Founded in 1976, it serves as the primary ticket service for many major entertainment venues and events. Through partnerships with professional sports franchises, live theater tours, music festivals, and more, Ticketmaster has exclusive rights to sell tickets for the most in-demand shows and games.
Consumers can purchase tickets through Ticketmaster online, via mobile app, by phone, or at select brick-and-mortar retail locations. For popular high-profile events like concerts, conferences, and championships, Ticketmaster is usually the official and sometimes only authorized ticket source. Along with initial ticket sales, Ticketmaster also facilitates transfers and resales through fan-to-fan exchanges.
How Ticketmaster tickets work
For most events, Ticketmaster generates digital tickets rather than paper tickets for purchases. Digital tickets exist as data tied to the customer’s account and confirmation number, rather than a physical item printed and mailed. Attendees can access their ticket barcode and details through their Ticketmaster account online or in the app.
To gain entry to the event, the customer shows the barcode on their smartphone or prints the barcode to be scanned. The barcode is validated against Ticketmaster’s database in real-time to confirm the ticket’s authenticity and prevent duplication fraud.
For select shows or games, Ticketmaster still issues paper collectible tickets shipped to the customer. These commemorative hard tickets serve as souvenirs in addition to granting entry. However, the barcodes on both digital and paper tickets work the same way.
What is Google Wallet?
Google Wallet is a free digital wallet app and online payment system operated by Google. Introduced in 2011, Google Wallet allows users to store payment methods like credit/debit cards, store loyalty/membership cards, redeem offers, and pay in shops or apps using their mobile device.
Along with payment capabilities, Google Wallet can hold tickets, passes, and keys within the app. Supported tickets include those for flights, events, public transit, and more. Tickets and passes stored in Google Wallet contain scannable barcodes for validation.
Google Wallet is available as an app for Android devices and iOS devices, along with web browser access. It connects the stored payment methods to Google services like Gmail, Google Play store, and Chrome for streamlined checkout. Users can send and receive money from others with a Google Wallet account.
Can you use Ticketmaster tickets with Google Wallet?
Yes, Ticketmaster tickets purchased online or through the Ticketmaster app can be added to Google Wallet for convenient digital access. The process works the same as adding any other eligible event ticket to the Google Wallet app.
Here are the step-by-step instructions to add Ticketmaster tickets to Google Wallet:
On Android
1. Open the Google Wallet app
2. Tap on the Passes tab at the bottom
3. Tap on Add passes in the top right corner
4. Choose Ticketmaster from the list of supported vendors
5. Sign into your Ticketmaster account
6. Select the ticket(s) you want to add
7. The Ticketmaster ticket will now show in your Google Wallet app
On iPhone
1. Open the Google Wallet app
2. Tap on the Passes tab at the bottom
3. Tap the + icon in the top right corner
4. Select Add passes from the menu
5. Choose Ticketmaster from the list of vendors
6. Sign into your Ticketmaster account
7. Pick the tickets you want to add
8. The Ticketmaster tickets will display in your Google Wallet app
Once the Ticketmaster tickets are in Google Wallet, you can view the barcode anytime. When you get to the event, hold your phone screen up to the scanner for entry.
Important tips for using Ticketmaster tickets in Google Wallet
– Double check that the ticket names, event details, seats, and barcodes pulled into Google Wallet accurately match your Ticketmaster tickets.
– Make sure to only add the tickets you personally purchased from your own Ticketmaster account. Do not add tickets belonging to someone else.
– If you sold or transferred your Ticketmaster tickets after adding them to Google Wallet, the original tickets will still show in your Google Wallet. You must manually delete them.
– Tickets added to Google Wallet are for your personal use only and bound to your account. Do not share or forward the barcodes with anyone else.
– Keep your phone charged so you can display your ticket barcode at the event entrance. Consider bringing a backup charging pack.
– For entry, have your digital ticket barcode ready to scan before you get to the ticket takers to keep the line moving smoothly.
– Be aware that internet connectivity or poor cell signal can disrupt your ability to access your digital ticket. Consider taking a screenshot of the barcode as a backup.
– Make sure your Ticketmaster tickets have been fully paid for before the event, or you may not be able to access them.
– If you need to transfer or resell your Ticketmaster tickets after adding them to Google Wallet, transfer them back out through Ticketmaster first before sending them to someone else.
Troubleshooting problems with Ticketmaster tickets in Google Wallet
Despite the convenience of digital tickets, you may occasionally run into issues accessing your Ticketmaster tickets in Google Wallet. Here are some troubleshooting tips:
Tickets not showing up in Google Wallet
– Log out then log back into your Ticketmaster account through Google Wallet. Re-syncing can trigger your tickets to display.
– On Android, check that Ticketmaster has permission to access photos, media, and files on your device, which may be required to import your tickets properly.
– Make sure you have a stable internet connection on both your phone and computer. Syncing tickets requires connectivity.
– Try deleting the Ticketmaster account connection from Google Wallet then re-adding it to start fresh.
– As a last resort, uninstall and reinstall the Google Wallet app. When you sign back in, retry adding your Ticketmaster tickets.
Ticket barcode not scanning properly
– Refresh the app and allow a few seconds for the barcode to reload in case it did not generate fully.
– Clean your phone camera lens which may be hindering the scanner’s ability to read the barcode.
– Zoom in on the barcode to enlarge it for the scanner.
– Raise the screen brightness level as much as possible to improve the contrast.
– Show the barcode on a white background without other imagery interfering with the square shape.
– Turn off dark or night mode display settings that invert colors and may alter the barcode colors.
Ticket details incorrect or missing in Google Wallet
– Check the ticket information thoroughly against your confirmation email from Ticketmaster to spot any discrepancies or errors with the seating, venue, date, and more.
– Manually delete the ticket from Google Wallet if details are wrong or blank. Re-add the ticket to your wallet to generate the correct data.
– Contact Ticketmaster Fan Support with your order number to investigate and correct faulty ticket information.
Unable to transfer Ticketmaster tickets after adding to Google Wallet
– You must first delete the ticket from your Google Wallet app to remove the link. Then transfer or resell the ticket properly through your Ticketmaster account.
– If transfer options are grayed out on Ticketmaster, you may have to wait until closer to the event date before you can officially transfer the ticket away to a new attendee.
– Make sure you have the latest Ticketmaster app update installed, as older versions may not fully integrate transfers with Google Wallet.
Key takeaways on Ticketmaster tickets in Google Wallet
– Ticketmaster mobile event tickets are compatible with Google Wallet and can be stored for ticketless entry using the barcode.
– Carefully follow the step-by-step process to add Ticketmaster tickets into your Google Wallet app and confirm accuracy.
– Do not duplicate, share, or forward your ticket barcodes from Google Wallet under any circumstances.
– If you encounter issues accessing your tickets in Google Wallet, troubleshoot by re-syncing accounts, updating apps, or contacting support.
– Never resell or transfer your Ticketmaster tickets until you delete them from your personal Google Wallet first to avoid problems.
Conclusion
In summary, Ticketmaster event tickets can be seamlessly integrated with Google Wallet to give you convenient digital access for admission. Take the time to properly add your Ticketmaster purchases into your Google Wallet app, validate all ticket details match, and take precautions not to share barcodes. With the right preparation using Google Wallet to store your Ticketmaster tickets, you can gain entry quickly and easily. Enjoy the show!
