Ticketmaster gift cards allow recipients to purchase tickets for events on Ticketmaster.com and Ticketmaster’s mobile app. They can be used similarly to cash to pay for tickets, service fees, and other charges on Ticketmaster. Some key things to know about Ticketmaster gift cards:
Where can they be used?
Ticketmaster gift cards can only be used on Ticketmaster’s website and mobile app. They cannot be used on other websites or for in-person purchases at venue box offices. The gift cards can be applied towards:
– Tickets for any event on Ticketmaster
– Service fees and order processing fees
– UPS delivery fees for tickets
– Parking purchased through Ticketmaster
Are there any restrictions?
There are a few restrictions to keep in mind:
– Gift cards cannot be used for resale tickets purchased through Ticketmaster’s resale marketplace. They can only be used for primary market ticket sales.
– Gift cards cannot be used to purchase gift cards. You cannot buy a Ticketmaster gift card with another Ticketmaster gift card.
– Gift cards cannot be reloaded. They can only be used until the initial value is depleted.
– Gift cards cannot be used to pay for the UPS next day or two day delivery fees. Only standard delivery is eligible.
Where can the gift cards be purchased?
New Ticketmaster gift cards can be purchased:
– Online at Ticketmaster.com
– Over the phone by calling Ticketmaster Customer Service
– In-person at Ticketmaster retail outlets inside some venues
Gift card values range from $25-$500. There are sometimes promotional offers, like a small bonus gift card amount with purchase.
Using a Ticketmaster Gift Card
Here is a step-by-step walkthrough for how to use a Ticketmaster gift card to purchase tickets:
1. Select event tickets on Ticketmaster.com
– Search for the event you want tickets for and select the specific tickets to purchase. Go through the purchase process until you reach the payment page.
2. Click “Redeem Gift Card”
– On the payment page, click the link that says “Redeem gift card or voucher” under the payment options.
3. Enter gift card number and PIN
– Enter the 16-digit gift card number printed on the back of the card.
– Enter the 4-digit PIN, which should be printed on the front of the gift card packaging.
– Click “Add To Order.”
4. Apply gift card balance to order
– The full gift card balance will be automatically applied to your ticket order, covering as much of the order total as possible.
5. Enter remaining payment
– If the gift card does not cover the full order amount, you can pay the remaining balance with another payment method like a credit card.
– Complete the rest of the checkout process as usual.
6. Confirm order and get tickets
– Make sure to review your order and payment. Once submitted, you will receive an order confirmation email.
– Your event tickets will be delivered electronically to your Ticketmaster account or UPS if physical tickets were selected. Enjoy the event!
Check Ticketmaster Gift Card Balance
To check the remaining balance on a Ticketmaster gift card:
1. Go to ticketmaster.com and click “Sign In”
2. Sign into your Ticketmaster account
3. Click “My Account” then select “Gift Cards”
4. Here you will see any gift card numbers, balances, and expiration dates for gift cards associated with your Ticketmaster account.
Over the Phone
1. Call Ticketmaster Customer Service at 1-800-653-8000
2. When prompted, select the option to check gift card balances.
3. You will need to provide the 16-digit gift card number and 4-digit PIN.
4. An agent will let you know the remaining balance.
Ticketmaster Gift Card Policies
Here are some key policies to understand about Ticketmaster gift cards:
No Expiration Date
Ticketmaster gift cards never expire. The funds can be used indefinitely as long as there is a remaining balance.
There are no fees for purchasing, owning, or using a Ticketmaster gift card. The full value paid is loaded onto the card.
Gift cards cannot be returned for a refund under any circumstances. Make sure to double check the recipient’s name before purchasing.
If a gift card is lost, stolen, or the PIN forgotten, unfortunately a replacement or refund cannot be provided. The original gift card and PIN are required to redeem the value.
Gift cards are not transferable to a different Ticketmaster account. The recipient must create their own Ticketmaster account to redeem the card.
If an order made with a gift card is cancelled, the gift card funds will be credited back to the original gift card.
Troubleshooting Ticketmaster Gift Cards
Here are some common troubleshooting issues and solutions when using Ticketmaster gift cards:
Problem: Gift card not working
– Make sure the gift card number and PIN are entered correctly.
– Verify the gift card has not already been fully redeemed. Check the balance by following the steps above.
– Confirm the gift card has not expired. Ticketmaster gift cards do not expire, but some promotional gift cards may.
Problem: Cannot add gift card to Ticketmaster account
– The gift card can only be associated with one Ticketmaster account. Make sure you are signed into the account you want to add the gift card to.
– Try removing any other gift cards attached to your account. There is a limit of 8 gift cards linked per account.
– Contact Ticketmaster Customer Service for further help troubleshooting.
Problem: Gift card missing funds
– Gift cards deductions happen immediately at the time of ticket purchase. Check your order history to confirm the gift card purchases.
– If charges are still unaccounted for, contact Ticketmaster Customer Service to investigate missing gift card funds.
Problem: Did not receive gift card email
– If purchasing a gift card online, check your spam folder for the gift card email.
– Make sure to enter the correct email address when purchasing for delivery of the claim code and gift card number.
– Contact Ticketmaster Customer Service and provide your order confirmation number to look up the gift card details.
Using a Ticketmaster Gift Card on Mobile
Ticketmaster gift cards can also be easily used through the Ticketmaster app for iOS or Android. Here is how:
1. Install the Ticketmaster app
Download and install the Ticketmaster app from the App Store or Google Play Store. Open the app and sign into your Ticketmaster account.
2. Add your gift card
In the app menu, go to Settings > Gift Cards and enter your 16-digit gift card number and 4-digit PIN to add the funds to your account.
3. Purchase tickets
Search for an event and select tickets to purchase. Go to the payment screen and your gift card balance should automatically apply.
4. Confirm order
Finish confirming your mobile ticket order. If the total exceeds your gift card amount, you can pay the remainder with another payment within the app.
5. Access tickets
Your purchased tickets will be visible in the “My Tickets” section of the app. You can view them at any time. Enjoy the event!
Purchasing Ticketmaster Gift Cards on Mobile
Don’t have a gift card yet but want to buy one for someone on-the-go? You can purchase a Ticketmaster gift card directly through the mobile app as well:
1. Open Ticketmaster app
Launch the Ticketmaster app on your iOS or Android device. Make sure you are signed into your Ticketmaster account.
2. Tap gift card icon
At the bottom of the screen, tap the gift card icon to visit the gift card purchase page.
3. Select gift card amount
Choose the amount you want to load onto the gift card, anywhere from $25-$500.
4. Enter recipient’s email
Enter the email address of the person you want to receive the gift card redemption code. They will receive an email from Ticketmaster with instructions to redeem.
5. Provide payment details
Pay for the gift card using a credit/debit card or other payment method saved within the app.
6. Get confirmation
You will receive an order confirmation email from Ticketmaster. The recipient will also get an email to redeem their gift card funds.
Frequently Asked Questions
Here are answers to some of the most frequently asked questions about Ticketmaster gift cards:
Can a Ticketmaster gift card be used on Ticketmaster Resale?
No, Ticketmaster gift cards can only be used for primary market ticket sales on Ticketmaster. They cannot be used on the Ticketmaster Resale secondary market platform.
Can a gift card be used for multiple orders?
Yes, a Ticketmaster gift card can be applied to multiple ticket orders over time until the total balance is used up. The funds do not need to be fully redeemed in one transaction.
Can a gift card be reloaded with more funds?
Unfortunately Ticketmaster gift cards cannot be reloaded after initial purchase. Customers would need to purchase a new gift card when the funds on a card are fully redeemed.
What happens if my event is postponed?
If an event is rescheduled or postponed, your Ticketmaster gift card will still be valid for use on the new event date. If you can no longer attend and request a refund, the gift card value will be credited back.
Can I buy a gift card in a retail store?
Select Ticketmaster retail outlets inside certain venues may sell physical gift cards that can be instantly redeemed online.Availability varies by location.
Do promotional gift cards expire?
Yes, some promotional gift cards purchased through rewards programs or special offers may have expiration dates printed on the cards. Standard Ticketmaster gift cards do not expire though.
Ticketmaster gift cards offer a convenient way to purchase tickets as gifts or treat yourself to a concert, sports game, or other live event. They can be seamlessly redeemed online or through the Ticketmaster app by entering the gift card number and PIN during checkout. Funds never expire so recipients can redeem over multiple purchases. With no fees or expiration dates, Ticketmaster gift cards are great for any fan or live event lover. Just make sure to buy them directly from Ticketmaster online or at select retail outlets for authenticity.