Getting in touch with a live person at Ticketmaster can be frustrating, but it is possible. Ticketmaster is one of the largest ticket retailers in the world and sells tickets for concerts, sports events, theater shows, and more. With high call volumes, Ticketmaster has made it difficult to reach a live agent by phone or online chat. However, with some persistence and the right strategies, you can connect with a real person at Ticketmaster.
Try calling Ticketmaster customer service
The most direct way to reach a live Ticketmaster agent is by calling their customer service line. Ticketmaster has a few different customer service numbers depending on your country and inquiry:
- US customer service: 1-800-653-8000
- Canada English customer service: 1-855-985-5000
- Canada French customer service: 1-855-985-5000
- UK customer service: 0333 320 2849
- Ireland customer service: 0818 903 167
- Australia customer service: +61 2 9966 9644
When you call, listen closely to the menu options. You will likely need to make a few selections to get into the proper queue for a live agent. For the US number, press 2 for ticket inquiries, then 2 again for “all other inquiries.” Be prepared for possibly long hold times, especially right before major events or the on-sale date for a hot show.
Use the Ticketmaster online help request form
If you can’t get through or would prefer reaching out online, use Ticketmaster’s help request form. This is found by going to their main help page at help.ticketmaster.com and clicking “Contact Us.” From there, choose your country, select the category of your inquiry, and complete the form with your order number, details, and contact information.
This routes your request to their email support team. According to Ticketmaster, you’ll receive a response within 4 hours. However, it may take 24-48 hours during busier times. Using this method, you won’t get immediate answers like calling, but it can be an alternative way to eventually connect with a real person.
Reach out via social media
Ticketmaster is active on social media, especially Twitter and Facebook. Reaching out to them publicly through their social channels can help get their attention. They don’t want unresolved complaints visible to all their followers. However, social media contact should not be your first option. Keep your posts polite and focused on resolving your issue.
To contact Ticketmaster on social media, you can tweet @Ticketmaster or @TicketmasterUK for UK/Ireland issues. On Facebook, comment on posts or send them a direct message from their Ticketmaster Facebook page.
Use online chat features
Ticketmaster’s online chat function used to be difficult to find, but now they make it more visible when you’re logged in to your Ticketmaster account. Look for the “Chat With Us” option on concert and event pages. You may need to hunt around the page for the small chat widget.
Online chat is usually focused on inquiries about specific events, so have your order number ready. Chat is not available for general customer service issues. The chat is automated at first but should connect you to a live person eventually if you indicate you need an agent.
Visit a Ticketmaster venue box office
For the most urgent issues, like problems on the day of an event, going to the box office in person may be necessary. This only works if there is a Ticketmaster-operated box office at the venue. Some larger venues and theaters have dedicated box offices where you can talk to a Ticketmaster representative face-to-face.
Before making the trip, check the venue’s website to ensure they have an on-site box office currently operating. There’s no guarantee that box office staff can help resolve all issues, but it’s an option for last-minute assistance. Make sure to bring a printout of your order confirmation if applicable.
Use Ticketmaster’s “GetHuman” customer service tools
The independent website GetHuman offers some helpful tips and tools for contacting Ticketmaster support. After selecting Ticketmaster from their main page, you can see the best phone numbers to call for faster answers. GetHuman also provides pro tips, such as:
- Asking to be transferred to an agent who can fix your specific problem if regular customer service cannot help
- Calling right when the lines open in the morning for shorter hold times
- Being polite but persistent when speaking with representatives
While GetHuman doesn’t have inside information, their advice comes from tracking and analyzing countless customer service interactions with Ticketmaster.
Conclusion
Reaching a live person at Ticketmaster takes some patience and creativity. With persisent effort through their main customer service channels, you should eventually be able to speak to a real agent. Calling their helplines, using online help forms, trying social media contact, and chatting online when available are all worth pursuing to get your issue resolved.
