When purchasing tickets online through Ticketmaster, some people may wonder if they can cancel or get a refund if they change their mind shortly after buying tickets. The ability to cancel Ticketmaster tickets within 24 hours depends on a few key factors.
The Ticketmaster Purchase Policy
According to Ticketmaster’s purchase policy, once a ticket order is placed, it cannot be canceled. The policy states:
“All sales are final. There are no refunds, exchanges, or cancellations after you have bought your tickets.”
So officially, Ticketmaster does not allow ticket buyers to cancel or get refunds for their ticket purchases, even within 24 hours of purchase.
Exceptions for Canceling Ticketmaster Tickets
While Ticketmaster’s standard policy is that all sales are final, there are some limited exceptions where ticket buyers may be able to cancel a Ticketmaster order within 24 hours of purchase:
- If the event is postponed, rescheduled, or canceled – In this case, the tickets can be refunded or exchanged.
- If the ticket buyer made the purchase with a credit card – The buyer can try disputing the charge with their credit card company within 24 hours to potentially get the transaction canceled.
- If the tickets were purchased through certain pre-sale or group order platforms – Some of these third-party platforms may allow cancelations within a short window such as 24 hours.
However, outside of those specific scenarios, Ticketmaster does not offer any general 24 hour cancellation policy. Once an order is placed, the tickets are considered sold and cannot normally be canceled or refunded, even if it is within the first 24 hours after purchase.
Why Ticketmaster Tickets Cannot Be Canceled Easily
There are a few key reasons why Ticketmaster maintains a strict no cancellation policy, even within 24 hours:
- Inventory Management – Allowing ticket cancellations would make inventory very unstable for venues and event organizers. Ticketmaster needs to provide accurate sales data.
- Reselling Restrictions – Many event tickets cannot be resold or transferred under the venue’s policies. Allowing cancellations would enable quick reselling.
- Anti-Scalping Measures – A 24 hour cancellation window would make it easier for scalpers to snap up tickets and then cancel if they cannot sell them for a profit.
- High Demand Events – For very popular events, a cancellation option could result in constant churn of tickets as buyers shuffle their orders around.
Due to the need to closely manage ticket inventory and prevent mass ticket transfers or scalping, Ticketmaster aims to make all sales final in most cases.
How to Minimize the Risk of Impulse Ticket Purchases
Because Ticketmaster does not allow ticket buyers to simply change their mind and cancel tickets within 24 hours, it’s important to avoid impulse purchases for events you are uncertain about attending. Here are some tips to minimize the risk when buying tickets:
- Research the Event Details – Before buying tickets, thoroughly check the event date, time, location, seating options, prices, and all other details to ensure it is something you definitely plan to attend.
- Review Your Calendar – Double check your own personal schedule for potential conflicts before immediately purchasing tickets that you may need to cancel later.
- Read the Ticket Policies – Every event will have specific ticket terms and conditions, which may include important details around cancellations, transfers, refunds, etc.
- Stick to Your Budget – Having a spending budget can help avoid over-purchasing tickets that you may later have buyer’s remorse over.
- Avoid Rushed Purchases – Give yourself adequate time to consider each ticket purchase, rather than impulse buying as soon as sales open.
Taking these steps will reduce the chances that you end up with Ticketmaster tickets that you regret buying and want to try canceling within 24 hours of purchase.
Options if You Need to Cancel Ticketmaster Tickets
If you do end up in a situation where you need to cancel recently purchased Ticketmaster tickets, here are some options that may be available:
- Sell them on an approved resale marketplace – Ticketmaster runs an NFL Ticket Exchange allowing fans to resell tickets at face value or below.
- Give the tickets to a friend or family member – You can always transfer or gift your ticket purchase to someone else rather than letting the tickets go unused.
- Try contacting the event venue or box office – Some venues willExchange tickets if you contact them with a valid reason for needing the cancelation.
- List them for sale on a general marketplace – Sites like Craigslist, eBay, or Facebook allow you to sell event tickets, though fees may apply.
- Donate the tickets – Charities like TicketBank will accept ticket donations and provide them to those in need.
If you absolutely are unable to use Ticketmaster tickets purchased, explore options like reselling through approved vendors or ticket exchanges when possible. And when buying tickets in the future, first research the event thoroughly and read the fine print to avoid needing last minute cancellations.
Things to Know About Canceling Tickets on Ticketmaster
Here are some key things to keep in mind when it comes to canceling Ticketmaster tickets within 24 hours or at any time:
- All sales are final – Ticketmaster’s default policy is no cancellations or refunds.
- You cannot cancel for a simple change of mind – Avoid impulse purchases you may want reversed later.
- Exceptions exist for event cancellations or credit card disputes – But these are limited scenarios.
- Third-party sellers may offer their own policies – But Ticketmaster itself does not allow cancellations in most cases.
- If canceling, act very quickly – You generally need to act within 24 hours if you want any chance of a refund.
- Be sure to read all policies before buying – This will help avoid surprises later on around cancellations.
The bottom line is Ticketmaster tickets cannot normally be canceled or refunded, even within 24 hours. But hopefully being aware of the policies around cancellations and thinking carefully before purchasing tickets can help avoid situations where buyers feel the need to reverse their Ticketmaster orders shortly after purchase.
The Benefits of Strict Ticket Policies
While Ticketmaster’s generally strict no cancellations and no refunds policy may seem harsh and inflexible to some ticket buyers, there are some benefits this approach provides:
- Predictable inventory for event organizers – They can rely on accurate ticket sale data.
- Less opportunities for scalping and resale abuse – Reselling can be limited when transfers are restricted.
- More fairness in high demand situations – Popular tickets go to those committed to actually using them.
- Smooth ticketing process for venues – Less administrative hassle processing exchanges or refunds.
- Incentivizes buyers to shop carefully – More thoughtful purchasing decisions instead of impulse buying.
Certainly there are still arguments on the consumer side for more flexible cancellation options. But Ticketmaster has deemed the stability and fairness created by strict ticket policies to be of greater benefit to venues, artists, and serious fans overall.
Comparing to Other Major Ticket Sellers
|No cancellations or refunds permitted in most cases
|Full refunds offered if event is canceled and most cases if tickets are resold
|100% buyer guarantee on refunds if event canceled
|Refunds provided if event does not occur as promised
|Refunds issued if event is canceled or rescheduled
Compared to most other major ticket sellers, Ticketmaster stands out for having the most strict no cancellations policy in nearly all circumstances. Other large ticket marketplaces like StubHub and Vivid Seats offer much more flexibility around refunds and cancellations – typically if the event itself is canceled or postponed. This illustrates that Ticketmaster has some of the the least forgiving ticket policies for buyers who change their plans after a purchase.
Contacting Ticketmaster for Cancellations
Because Ticketmaster rarely grants exceptions to allow ticket cancellations or refunds, contacting their customer service typically does not help. However, there are a few cases where you may want to reach out:
- Confirm if a specific event does have a cancellation policy – A promoters or venue’s own policies may allow cancellations even if Ticketmaster normally does not.
- Report technical errors that caused an inadvertent purchase – Unusual technical issues may qualify you for a refund.
- Ask if alternate exchanges are allowed – Sometimes exchanges can be made even if refunds are not.
- Verify if a third-party seller or partner enables cancellations – Some pre-sale or group order platforms allow cancellations.
Before calling Ticketmaster customer service about a cancellation request, check your confirmation email and order details closely to see if any unique cancellation policies are noted. Be prepared with your order number, event information, and details on exactly why you require a refund or exchange. But in most scenarios, the agents unfortunately will not be able to provide cancellations.
How Long Before an Event Can You Cancel Ticketmaster Tickets?
In general, there is no time period before an event during which you can cancel Ticketmaster tickets for a refund. Unless the event itself is postponed or canceled, Ticketmaster tickets cannot be canceled or refunded regardless of how far in advance the request is made.
The only times a proximity to the event date becomes a factor are:
- Within 24 hours – This is the only small window where credit card chargebacks may succeed in some cases.
- Within 14 days – Ticketmaster may ban accounts if tickets bought right before an event go unused, unless tickets are resold through approved exchanges.
- Immediately before the event – Last minute cancellations due to unexpected emergencies may qualify for exceptions in rare cases.
Otherwise, on a standard Ticketmaster order, there is essentially no cutoff date where cancellations become possible. Tickets remain non-refundable and non-cancelable unless the event organizer or venue makes major changes to the event plans and policies.
Suggestions for Improving Ticketmaster’s Cancellation Policy
While Ticketmaster believes their strict no cancellations approach has benefits, many customers argue their policy is unfair and inflexible. Here are some suggestions for how Ticketmaster could modify their cancellation rules to improve the buyer experience:
- Offer short cancellation window – Allow ticket buyers to cancel within 24-48 hours for a full refund.
- Charge cancellation fees – Allow cancellations for a percentage fee to offset administrative costs.
- Provide ticket exchange system – Enable easier ticket transfers or exchanges through the website.
- Partner with resale marketplaces – Integrate with resale sites to make reselling unused tickets simpler.
- Special exceptions for emergencies – Offer one-time cancellations for medical, military, or family emergencies.
- Case-by-case staff review – Empower staff to make situational cancellation decisions for unique cases.
Implementing some combination of these cancellation and resale policies could allow more flexibility for buyers who have a change of plans, while still protecting Ticketmaster and event organizers from significant losses or scalping activities.
Ticketmaster sets itself apart from most other ticket sellers by not offering any cancellations or refunds in nearly all purchase situations – including within 24 hours of purchase. This strict no cancellations policy is intended to provide inventory predictability and minimize speculation, but can create frustration for buyers who change their minds. If you want to reverse a Ticketmaster order, options like resales and transfers are very limited. Your best recourse is being an extremely careful and thoughtful ticket buyer initially to avoid situations where cancellations seem necessary. With no general 24 hour cancellation window in place, every Ticketmaster ticket purchase is a firm commitment to attend the event.