Quick Answer
Yes, you can buy tickets over the phone at Ticketmaster. Ticketmaster has a dedicated phone line that customers can call to purchase tickets for events. Speaking with a Ticketmaster agent over the phone is one of the ways to buy tickets in addition to online, at the box office, or at a retail outlet.
Buying Tickets Over The Phone
Purchasing tickets over the phone is a convenient option offered by Ticketmaster for customers who prefer speaking with an agent or need assistance buying tickets. Below are some key things to know about buying tickets over the phone through Ticketmaster:
- Customers can call Ticketmaster’s National Call Center at 1-800-653-8000 to purchase tickets. This number connects you with an agent who can look up event availability and process an order.
- There are no extra fees for ordering over the phone versus online. The convenience fees are the same whether you order online or by phone.
- You can pay with a credit card or electronic check over the phone. Gift cards are also accepted.
- The Ticketmaster agent will be able to see all available seats and prices for the desired event. They can help find the best seats within your budget.
- It’s recommended to have your ticket account number ready if you have purchased from Ticketmaster before. This makes the purchase process quicker.
- Tickets bought over the phone can either be mailed to you or ready at will call for box office pickup.
So the main number to call is 1-800-653-8000. Calling this number will connect you with a representative who can assist you through the entire ticket buying process over the phone. It is a convenient option for those who need help purchasing tickets or prefer speaking with a person over the phone instead of buying online.
When To Buy Tickets Over The Phone
Here are some of the main situations when buying tickets over the phone can be helpful:
- You need assistance: Speaking with an agent allows you to get step-by-step help purchasing tickets, which can be useful if you are having trouble with the online process.
- The event has a complex ticket buying process: Sometimes certain concerts, theatrical performances, or other events have complex ticket ordering options, packages, presales, etc. Having an agent walk you through it can ensure you buy the right tickets.
- You have accessibility needs: An agent can help you find accessible seating if you have a disability or impairment that requires particular seating accommodations.
- You prefer talking to a person: Some people simply like having a conversation when buying tickets instead of ordering online.
- You don’t have internet access: If you don’t have a reliable internet connection, calling the Ticketmaster phone line allows you to securely purchase tickets without the internet.
So in summary, the phone option is ideal if you like ordering over the phone, need assistance with buying tickets, or want an agent to walk you through more complex ticket purchases. It provides helpful customer service for ticket buying.
Benefits of Buying Tickets Over the Phone
There are several advantages to purchasing tickets through Ticketmaster’s call center:
- Get expert help choosing tickets – The agents are very knowledgeable about the events and venues, so they can recommend the best seats for your needs.
- Avoid getting stuck in an online queue – When there is high demand for an event, the online queues can get very long. Calling bypasses the online wait times.
- More payment options – You can pay with a credit card over the phone, which is not always possible on some online ticket sites.
- Hassle-free process – The agent handles the entire transaction, so you don’t have to navigate a complex ticketing website.
- Personal touch – Speaking with an agent provides a more customized service experience.
- Security – Your payment information is securely processed over the call.
- Convenience – The tickets can be mailed to you or ready at will call for easy pickup.
The main drawbacks are that you do have to wait on hold until reaching an agent, and the Ticketmaster phone line has limited hours. However, overall the phone option provides an easy and convenient way to purchase tickets for those who prefer talking to a live person.
Tips for Buying Tickets Over the Phone
Follow these tips for a smooth ticket buying experience when calling Ticketmaster:
- Call during less busy times – Try calling early in the morning or late at night to potentially have shorter hold times.
- Have payment ready – Have your credit card or electronic check information handy to complete the purchase easily.
- Know the event details – Jot down the concert name, venue, dates, and desired seating section ahead of time.
- Be flexible on seats – Have 2-3 seating options in case your first choice is unavailable.
- Get order number – Make sure to get the order number from the agent for your records.
- Double check dates – Verify the event date and time before getting off the call.
- Write down section/row/seat – Note your exact ticket location so you know where to go.
- Ask for discounts – Inquire if there are any special rates or promo codes that may apply to your order.
Preparing these details ahead of your call will allow for a quick and smooth ticket ordering process.
Can You Buy Sold Out Tickets Over the Phone?
If an event is completely sold out, then unfortunately there will not be any tickets available for purchase over the phone either. However, if shows have just limited ticket availability or single seats remaining, calling in can sometimes yield better results than the online route.
The Ticketmaster agents have access to the most up-to-date inventory in their system. So while you may see an event marked “sold out” online, there is a chance more seats have been released that the agent can still access for phone orders. It is worth a try calling in for sold out or limited availability events.
At minimum, the agent should be able to advise if any last minute seats have opened up and provide waitlist options. You can also inquire about verified resale tickets, though these are often expensive. With persistence and flexibility, calling Ticketmaster for sold out shows may just pay off.
Purchasing Tickets for Multiple Events
One benefit of calling Ticketmaster is that you can purchase tickets for multiple events all in the same call. If you are planning to go to several concerts or shows over a period of time, the agent can help you get tickets for all of them at once.
You would simply tell the agent the different events, dates, and number of tickets needed for each one. They can look up the availability for each event and process all the orders together.
Getting tickets for multiple events on one call helps save you time from having to make separate calls for each order. The agent can bundle it all together and also potentially help find you the best value deals across the events. It’s an easy way to plan ahead and efficiently get tickets purchased for upcoming shows on your calendar.
Getting the Best Seats Over the Phone
One of the best perks of ordering tickets over the phone is getting help finding the optimal seats for your preferences. Here are some tips for getting the best seats when calling Ticketmaster:
- Ask what seats are still available – The agent will know what selection remains and can advise on best options.
- Mention your budget – Making the agent aware of your ideal dollar limit will focus them on the seats you can afford.
- Note any seat preferences – Mention prime locations like lower level, center stage, aisle, etc. and the agent will try to accommodate.
- Be open to recommendations – The agent may suggest great seats you hadn’t considered, so listen to their expertise.
- Familiarize yourself with the venue chart – Having a sense of the seat chart ahead helps you select sections.
- Ask to see what’s closest to the stage – Floor sections often get booked up quickly, but the closest rows sometimes open up last minute.
- Don’t wait too long – Less seats remain the longer you wait, so call promptly for optimal selection.
Using the agent as an expert guide increases your chances of scoring the perfect seats to enjoy the event.
Comparing Phone and Online Ticket Buying
Below is a comparison of some of the key differences between buying tickets online through Ticketmaster’s website versus over the phone:
Ticketmaster Online | Ticketmaster Phone |
---|---|
More convenient 24/7 access | Limited to call center hours |
Faster if not a peak sales time | Can require waiting on hold |
More self-service process | Guided support from agent |
Sometimes simpler events only | Helpful for complex ticket purchases |
Instant electronic ticket delivery | Hard ticket mailing option |
Subject to high online traffic and queues | Bypass online crowds |
Limited payment methods | More payment options like credit card |
In summary, purchasing tickets online is quicker and more convenient for straightforward orders, while the phone assistance shines for complex events or when you need a personalized guide. Offering both options ensures Ticketmaster can meet every customer’s preference.
Troubleshooting Phone Order Problems
Hopefully your ticket purchase over the phone goes smoothly. But here is some troubleshooting advice in case any issues come up:
- Get agent’s direct extension – Note their extension number so you can easily call them back if disconnected.
- Ask for supervisor assistance – If the agent cannot resolve your issue, request their supervisor for additional support.
- Take names – Get full names of agents for reference in further communications.
- Note the time – Document the exact time of your call and issue details for reporting.
- Follow-up a disconnection – Call back promptly if you get accidentally disconnected while ordering.
- Issue a billing dispute – If you were double charged, work with your credit card company to dispute the charge.
- Request new tickets – If tickets never arrived in the mail, ask Ticketmaster to mail replacements.
- Verify your order status – You can check your latest order status online with your confirmation number.
Thoroughly documenting order details and following up persistently usually helps resolve any phone ordering problems. Reach back out to the agent or their supervisor to mediate solutions.
Contacting Customer Service for Phone Issues
If you continue experiencing difficulties with your phone ticket order, Ticketmaster has a couple customer service options to assist further:
- Email – You can email Ticketmaster customer service at [email protected]. Describe your phone order issue in detail and attach any documentation.
- Online chat – Initiate a live online chat at Ticketmaster.com and explain your phone order concerns to the rep.
- Call customer service – The main customer service phone number is 1-800-653-8000, which will connect you to an agent for help.
- Submit a contact form – Fill out the customer service contact form on Ticketmaster’s website to have an agent reach out.
- Utilize social media – Tweet or direct message @Ticketmaster to describe your phone order problems.
Documenting details about the issue, your order, and agent interactions will help Ticketmaster’s customer service team quickly rectify any phone ordering troubles.
Common Questions about Phone Orders
Here are answers to some frequently asked questions about buying tickets over the phone through Ticketmaster:
What are the call center hours?
Ticketmaster’s main call center number for ticket sales is open Monday thru Saturday 7:00 AM to 9:00 PM PST and Sundays 8:00 AM to 6:00 PM PST. Hours are extended during peak sales times.
Is there a fee for ordering over the phone?
There are no extra fees for purchasing tickets by phone. The same service fees apply as ordering online.
Can you select your exact seat?
Yes, when calling Ticketmaster you can select the exact seat locations you want rather than just a section. The agent can see all available seats and recommend specific locations.
What forms of payment are accepted?
Ticketmaster accepts all major credit cards, electronic checks, and Ticketmaster gift cards over the phone. Debit cards, PayPal, and prepaid credit cards are not accepted.
How are the tickets delivered?
You can choose instant online delivery of tickets or have them physically mailed via FedEx 2-Day or USPS First Class Mail. Both delivery methods incur the same fees.
Can you buy resale tickets over the phone?
Yes, Ticketmaster agents have access to resale tickets through their Verified Resale platform. These are tickets that have been re-sold by other fans and verified as guaranteed.
Is there a limit on how many tickets you can buy?
There is a 6-8 ticket limit for most events, though some have lower restrictions. Check with the agent on quantity limits for the specific event you are attending.
Conclusion
In conclusion, purchasing tickets through Ticketmaster’s call center provides a valuable phone ordering option alongside their online sales. Concert goers or event attendees can conveniently order via an expert agent by calling 1-800-653-8000 during regular call center hours.
The agent will provide guidance selecting optimal seats, process a secure payment, and fulfill delivery of the tickets. There are no extra fees for ordering over the phone versus online. Calling in comes in handy when you need assistance navigating complex ticket options, want a more personalized service, or have limited internet access. With both web and phone ordering, Ticketmaster offers flexible ways to get the event tickets you need.