Quick Answer
Yes, in most cases Ticketmaster can refund a ticket purchase to a different credit or debit card than the one used to make the original purchase. There are a few exceptions and restrictions to be aware of, but Ticketmaster generally allows customers to request refunds to a different payment method if needed.
Refunding to a Different Card: What You Need to Know
When requesting a refund from Ticketmaster, they will typically default to refunding the amount back to the original card used for payment. However, there are options to receive the refund via a different card, with a few caveats:
- You must make the refund request within 30 days of the event being canceled or rescheduled.
- A fee of up to $30 may apply for refunds to a new card.
- For group orders, changing the refund method requires authorization from the group organizer.
- Refunds cannot be made to a different payment type (i.e. original purchase with a card, refund requested to PayPal).
So in summary – yes, you can get a Ticketmaster refund to a different credit/debit card in most cases, but be prepared to potentially pay a fee and ensure you process the refund request within 30 days of a cancelation or schedule change.
How to Request a Refund to a Different Card
Here are the steps to request a Ticketmaster refund to go back to a different card than was used for the original ticket purchase:
- Access your Ticketmaster account online or via the mobile app.
- From your account, select the eligible order you need refunded.
- Choose the “Request a Refund” option.
- On the refund request page, select the option to receive the refund via a new credit card.
- Enter the details of the desired refund card, including card number, expiry date, and CVV code.
- Agree to any processing fees that may apply.
- Submit and confirm the refund request.
Once submitted, the refund to your new card should be processed within 30 days by Ticketmaster. Keep an eye on your email inbox for any confirmations or notifications on the status of the refund.
Why Refund to a Different Card Might be Necessary
There are a few common reasons customers may need to seek a Ticketmaster refund to go to another card rather than the original purchase method:
- The original card is expired or no longer valid/accessible.
- The purchase was made with a gift card or voucher that has been lost or used up.
- Wanting to split refunds across multiple cards when booking for groups.
- Needing the refund to go back to a different bank account.
In these cases, being able to select an alternate card for the Ticketmaster refund can be very helpful for customers. The process enables you to smoothly get your money back even if your financial circumstances have changed since the tickets were purchased.
Restrictions Around Refund Card Changes
Despite the flexibility to request a refund to a new card, there are a handful of limitations in place by Ticketmaster:
- The $30 processing fee may apply, reducing the total amount received.
- Refunds can only be made to a different credit/debit card. Other payment types like PayPal are not supported.
- For group/bulk orders, the group organizer has to approve refund card changes.
- Refunds only permitted within 30 days of an event date/order change.
These restrictions aim to prevent refund abuse and minimize financial impacts to Ticketmaster. Be sure to follow all the guidelines to avoid refund denials or complications when asking for a Ticketmaster refund to another card.
How Long Does it Take to Process Refunds to New Cards?
In most cases, Ticketmaster states it will process refunds to new cards/accounts within 30 days of an approved refund request. However, it is not uncommon for the refund to show up sooner than 30 days – many customers report receiving the funds within 1-2 weeks.
Here is an overview of the typical Ticketmaster refund timeframes:
- Refund request processing: 24-48 hours
- Refund approval/denial decision: 3-10 days
- Refund fulfillment to new card: 7-15 days
- Total timeframe: 10-30 days (majority refunded in under 3 weeks)
Note if the original purchase was made via a debit card, the refund timeline may be slightly faster in some cases. You can always contact Ticketmaster if your refund is delayed beyond 30 days.
Contact Ticketmaster Support for Refund Help
If you have any trouble requesting a Ticketmaster refund to a new card, reach out to their customer support team for assistance:
- Online: Use the refund help form and live chat via your Ticketmaster account.
- By phone: Call +1 800-653-8000 (toll-free in U.S. & Canada).
- For events: Contact the event venue or box office directly.
Being able to receive refunds via a new card or payment method is a valuable and convenient option for Ticketmaster customers. With some planning and understanding of the policies, you can successfully get your event refund deposited back into the account you prefer.
The Bottom Line
Yes – in the majority of cases, Ticketmaster does allow customers to request refunds to be processed back to a different credit/debit card than was originally used. This provides helpful flexibility in the event of lost/expired cards, account changes, or group refund dividing. Be aware of time limits, fees, and other rules in place, but overall Ticketmaster aims to accommodate refunds to new cards. Reach out to their support for any special cases or questions.