The short answer is yes, it is possible for someone else to log into your Ticketmaster account and use your tickets if they have your login credentials. Ticketmaster tickets are tied to the account holder, not any specific person, so anyone with access to your account can view, transfer, or use your tickets.
How ticket access works on Ticketmaster
On Ticketmaster, access to tickets is tied to the account itself rather than any particular device or person. This means that if someone gains access to your Ticketmaster login credentials, they can log into your Ticketmaster account from anywhere and have full access to view, transfer, or use your tickets just as you can.
Some key things to understand:
- Tickets are connected to the Ticketmaster account used to purchase them, not to the credit card or person that purchased them.
- There is no logging in with a “username” – Ticketmaster uses email addresses as the account identifiers.
- Whoever has the login email and password can access the account.
- Ticket barcodes are connected to the account – not assigned individually per ticket.
- Tickets can be accessed and scanned from mobile devices if the Ticketmaster app is installed.
This means that if someone were to get access to your Ticketmaster password, they could potentially log into your account on their own device and view, transfer (sell or send), or use your tickets to gain entry to events. They do not need to have your actual printed or mobile tickets in order to use your ticket barcodes.
How could someone get access to my Ticketmaster account?
There are a few ways that someone could gain access to your Ticketmaster account credentials:
- You share your login information with them – This could be intentionally giving access to a family member or friend, or unintentionally through a phishing scam.
- Guessing or brute force attacks – If you use an easy to guess password, someone may guess it through manual tries or brute force password cracking.
- Malware or spyware on your device – Malicious programs could copy password info entered on your device.
- Access to your unlocked device – If someone has temporary access to your unlocked phone, computer, or tablet, they could log into your Ticketmaster account.
- Access to your emails – If they are able to get into your email, they could use Ticketmaster’s password reset function.
Of these, sharing your login credentials intentionally or accidentally through a phishing scam is the most common way unauthorized access happens. Using strong, unique passwords for your Ticketmaster account and email address can help prevent unauthorized access.
Scenarios where someone may use your tickets
There are a few scenarios where someone having access to your Ticketmaster account may take advantage and use your tickets without your permission:
- A friend or family member you shared your login with keeps your tickets for their own use instead of transferring them back to you as intended.
- Someone who phished your login credentials or guessed your password keeps or sells your tickets for their own profit.
- Malware retrieves your password and cyber criminals gain access to steal and sell high value tickets.
- Someone who briefly had access to your unlocked device or emails uses your tickets before you have a chance to reset your password.
Unfortunately, if someone does gain access and use your tickets without authorization, you have very limited recourse with Ticketmaster. Since from their perspective all ticket access came from your account, they will likely hold you responsible for any ticket transfers or usage.
How to prevent unauthorized use of your tickets
The best way to prevent issues is to keep your Ticketmaster account secure and be careful when sharing access with others. Some tips:
- Use a strong, unique password that you don’t use on any other accounts.
- Don’t share your login credentials with anyone unless you fully trust them and are comfortable with them using your tickets.
- Be vigilant against phishing emails/calls asking for personal account information.
- Install anti-virus software and keep devices up to date to prevent malware.
- Don’t access Ticketmaster on public, borrowed, or unsafe devices.
- Use Two-Factor Authentication if available to secure your account.
- Monitor your account periodically for suspicious activity.
You can also transfer tickets to someone using Ticketmaster’s official ticket transfer process, which allows you to specify the recipient. Only share tickets this way with people you trust, as you cannot undo a transfer.
What to do if you suspect unauthorized access
If you notice suspicious activity in your Ticketmaster account or have reason to believe someone accessed it without authorization, take these steps:
- Change your Ticketmaster password immediately – use a new strong, unique password.
- Contact Ticketmaster Customer Service to report unauthorized access – they may be able to freeze the account or tickets.
- Review your account history and ticket information – check if tickets are missing or ownership was transferred.
- Change passwords for associated email addresses – Ticketmaster may use this for password reset.
- Scan devices for malware – wipe devices completely if a serious compromise is suspected.
- Consider enabling Two-Factor Authentication for added security.
- File a complaint with the FTC at identitytheft.gov if identity theft is suspected.
Unfortunately, if tickets were already used or transferred out by the unauthorized person, Ticketmaster is unlikely to refund or replace them unless you can conclusively demonstrate unauthorized access occurred and you took reasonable securing measures. But taking prompt action as soon as unauthorized access is detected can help limit damages.
Tips for safely sharing Ticketmaster tickets
There may be situations where you need to safely share tickets with friends, family, clients, customers or others. Here are some tips for securely sharing Ticketmaster tickets:
- Use Ticketmaster’s official ticket transfer process to send tickets to someone – this allows specifying the recipient.
- Only share tickets via transfers with people you know and trust.
- For high-value or high-risk tickets, require the recipient to change the Ticketmaster account password after receiving the tickets.
- Don’t share your main Ticketmaster account login credentials – create a separate account and transfer tickets to that account to share.
- Require recipients to use Two-Factor Authentication on their Ticketmaster account for added security.
- Communicate via phone, text or email to share transfer details rather than sending links which could be manipulated.
- Confirm the transfer was successful and recipient can access tickets before event.
Following best practices for secure ticket sharing, only sharing with trusted individuals, and requiring enhanced security measures for high-risk ticket transfers can help keep your tickets protected.
Using instant ticket transfer
Ticketmaster offers an Instant Ticket Transfer option which allows tickets to be securely sent to someone immediately while still retaining ownership and cancelation abilities.
Some key points about Instant Ticket Transfer:
- Transfers tickets to the recipient’s Ticketmaster account instantly without waiting.
- Tickets still remain in your Ticketmaster account for monitoring, editing, canceling etc.
- Recipient can download, manage, and use the tickets right away.
- Good for last minute transfers when there isn’t time for recipient to accept or reject.
- Can require recipient to use Two-Factor Authentication for added security.
- Transfers can be canceled and tickets pulled back if needed.
- Allows temporarily sharing tickets with friends, clients, customers easily.
The instant nature of the transfers makes this method convenient in many cases but it still requires trusting the recipient since you remain the owner. Make sure to only use Instant Ticket Transfer with trusted individuals and leverage Two-Factor Authentication and transfer cancelation if any issues arise.
Getting help with Ticketmaster account security
If you encounter any problems with unauthorized access, stolen tickets, or compromised account security, contact Ticketmaster Customer Service right away to get help recovering your account and tickets:
- Phone: 1-800-653-8000 (toll free in U.S. & Canada)
- Online Support Form: https://am.ticketmaster.com/contact/
- Twitter: @Ticketmaster
- Chat: Online chat available during business hours via Ticketmaster.com
Ticketmaster’s support team can help investigate unauthorized activity, freeze compromised accounts, reset passwords, and recover tickets if possible. Be prepared to provide proof of identity and ownership. Their agents can also walk you through properly securing your account and enable Two-Factor Authentication if not already set up.
It also may be wise to file an identity theft report at identitytheft.gov if your personal information has been compromised. And be sure to scan your devices for malware and viruses to address any underlying security gaps that allowed your account access to be compromised in the first place.
Stay vigilant about protecting your Ticketmaster login and leveraging all available security protections. But if your account is compromised, act quickly and contact their support team right away for assistance recovering control of your account and tickets.