The short answer is yes, you can use Ticketmaster tickets without downloading or using their app. While the Ticketmaster app provides some conveniences like storing tickets digitally and easier access, it is not required in order to use tickets purchased through Ticketmaster.
Getting your tickets without the app
When you purchase Ticketmaster tickets online or over the phone, you will receive your tickets in one of a few different ways depending on the event:
- Print-at-home tickets – You can print your tickets at home using your own printer. Ticketmaster will email you a PDF file containing your tickets that you can print out on regular paper. As long as the barcode is clearly visible, these printed tickets will scan just like regular hard tickets.
- Mobile tickets – Ticketmaster will text or email you a link to access your tickets online. You can save this link or pull it up on your phone when you arrive at the event. The ticket taker can scan the barcode directly from your phone screen.
- Hard tickets – For some events, you will be mailed physical hard copy tickets to your address. These work just like any other paper tickets.
- Will call tickets – Your tickets will be held for pickup at the event’s will call box office. All you need to retrieve them is your confirmation number and payment card or ID.
As you can see, none of these standard delivery methods require you to use the Ticketmaster app. The app simply provides digital storage and easy access for your tickets, but is not necessary.
Getting into the event without the app
When it’s time to use your tickets, you can gain entry to the event without needing the Ticketmaster app on your phone. Here are some tips:
- If you received print-at-home tickets, just bring the printed tickets. They will be scanned like normal at the gate.
- For mobile tickets, bring the email or text message containing your ticket link. The ticket taker can scan the barcode right from your phone screen.
- Have your mailed hard tickets ready when you arrive at the gate.
- For will call, bring your confirmation number and ID to the box office to retrieve your tickets before heading to the gate.
In some cases, you may need to bring the credit card you used to purchase the tickets if it is required along with your ID to match your purchase. But in general, you can gain entry simply with the barcode on your ticket, whether displayed on your phone screen, printed out, or on a hard ticket.
Benefits of using the Ticketmaster app
While the Ticketmaster app is not strictly required, there are some nice benefits it provides for managing your tickets:
- All tickets in one place – The app stores all your tickets digitally in one convenient spot for quick access.
- Ticket transferring – You can easily transfer tickets to friends through the app by sending them tickets.
- Buying and selling tickets – You can securely buy and sell tickets using Ticketmaster’s official ticket exchange through the app.
- Get in faster – Some venues allow you to enter via a separate line if you have your ticket in the app.
- Updated event info – The app will provide gate numbers, lineup changes, parking details and more.
While convenient, none of these features are completely essential to gain entry and use your purchased tickets. So feel free to use the Ticketmaster app if you want to enjoy some added benefits, but don’t feel obligated to download it just to use your tickets.
Troubleshooting issues without the app
If you run into any problems with your tickets and don’t have the app, here are some tips for troubleshooting:
- If your print-at-home tickets won’t scan, visit the on-site box office for assistance. Bring your confirmation email and ID.
- If you lost your hard tickets, call Ticketmaster Fan Support with your order number. They can verify your purchase and reissue new tickets.
- If your mobile tickets won’t display or scan correctly, chat with Fan Support online and they can resend the ticket link to your phone.
- If you lost the ticket link, call Fan Support and they can resend it after verifying your purchase.
Even without the app, Ticketmaster’s customer service agents can look up your purchase info and redeliver or reissue your tickets if needed. Just be sure to bring any ticket order numbers or other confirmation details.
Transferring tickets without the app
If you need to transfer tickets to a friend and don’t have the Ticketmaster app, you can still give them your tickets in a few ways:
- For print-at-home or mobile tickets, simply forward your ticket emails or links to the recipient.
- For hard tickets, mail them or meet up to exchange them in person.
- You can call Ticketmaster Fan Support and request that tickets be transferred or reissued under someone else’s name. There may be fees for reissuing tickets.
- As a last resort, accompany your friend to the entry gate and have them redeem the tickets while you’re present.
While the app makes ticket transferring seamless, there are still options without it. The main downsides are needing to exchange ticket emails/links or physical tickets in person, or paying fees to formally reissue tickets.
Selling tickets without the app
If you need to sell your tickets and don’t have the Ticketmaster app, you can still post them for sale securely:
- Use Ticketmaster’s online ticket exchange to post your tickets for sale. You will need to list them manually but can transfer them electronically later.
- List your tickets on other secure ticket resale marketplaces like StubHub.
- Sell hard copy tickets in person via local online listings or classified ads.
- As a last resort, meet up with buyers in person to exchange print-at-home or mobile tickets. Only meet in safe public places.
While the app provides seamless integration with Ticketmaster’s resale exchange, you can still safely resell tickets on your own through other reputable platforms or in-person exchanges. This just takes a bit more effort on your end as the seller.
Getting support without the app
If any issues come up with your Ticketmaster purchase and you need support, there are a few ways to get help without using the app:
- Call Ticketmaster Fan Support. The number is printed on the back of hard tickets or available on their website.
- Chat with a support agent online via the Ticketmaster.com help site.
- Visit a box office at the venue for in-person support before or during the event.
- Email Ticketmaster customer service for less urgent issues and questions.
While the app can provide quick access to self-service help, all of Ticketmaster’s full customer service capabilities are available to you online or over the phone as well. So don’t hesitate to reach out for support.
- The Ticketmaster app is not required to access, use or transfer tickets purchased on Ticketmaster.
- You can receive Ticketmaster tickets via print-at-home, mail, will call or mobile delivery without needing the app.
- There are plenty of ways to access customer service and troubleshoot issues without the app as well.
- Using the app provides convenience and some nice features, but is not essential to get into events or manage tickets.