Yes, Ticketmaster provides an easy way for you to view your past ticket purchases. You can access your full Ticketmaster purchase history directly through your online account. This allows you to look back at details on any tickets, events, or orders you’ve completed through Ticketmaster in the past.
Viewing your Ticketmaster purchase history
To see your previous Ticketmaster purchases, you simply need to log into your Ticketmaster account online. If you don’t already have an account, you’ll need to create one first using the same email address you used to make your past purchases.
Once logged in, click on your name in the top right corner of the screen. In the dropdown menu, select “My Account.”
This will bring you to your Account Overview page. On the left-hand menu, click on “Order History.”
Here you will see your complete order history spanning all past Ticketmaster purchases. It shows the most recent orders first, but you can sort and search through past orders as needed.
Order History details
Your order history contains detailed information on each of your Ticketmaster purchases. For every order placed, you’ll see:
- Order date
- Order number
- Event name
- Seat location
- Number of tickets purchased
- Order total
You can click into any past order to view additional details, including the exact ticket section, row, and seat numbers. There is also an option to reprint the tickets if needed.
Downloading your order history
In addition to viewing your Ticketmaster order history online, you can also download it. On the Order History page, click the “Download Order History” button.
This will export your full order data to a spreadsheet file (CSV format). You can then save or print this file for your records if needed.
What if I don’t see a past order?
In most cases, your Ticketmaster account will contain records of all purchases you’ve made through them. However, there are a few scenarios where past orders may not show up:
- The purchase was made with a different Ticketmaster account. Your order history only includes purchases made with the specific account you’re logged into.
- The order was completed as a guest without an account. Guest checkouts won’t appear in your account history.
- The transaction was very recent. It can take 24-48 hours for new orders to populate in your account history.
- The tickets were transferred to you. If someone transferred tickets to you that they had initially purchased, it will show under their account only.
If you cannot locate a past order you know you made through Ticketmaster, you can contact their customer support for assistance. They may be able to look up the purchase details in their system using your name, order number, event information, or payment details used at the time.
Finding tickets purchased from a third-party
Many tickets for popular events or venues are resold through third-party ticket exchanges like StubHub or VividSeats. Purchases made on these exchange marketplaces will not appear in your Ticketmaster account history.
To see details on tickets purchased from a third-party reseller, you would need to log into your account directly on that website. For example, StubHub orders would show under your StubHub account, not Ticketmaster.
Ticketmaster does facilitate some resale ticket transfers between users. However, only the original ticket purchaser would see these types of transfers in their Ticketmaster account. As the recipient, you would need to reach out to the sender for details on the tickets.
Tracking upcoming events
In addition to viewing your past purchases, your Ticketmaster account also lets you see details on any upcoming events you have tickets for. This is helpful for tracking important event info as the date approaches.
To see your upcoming events, go to your Account Overview page. Below your order history, there is a section titled “Upcoming Events.”
This shows all future events where you currently have active ticket reservations. You’ll see key details including the event name, date, venue, number of tickets you have, and more.
As with your order history, you can click into any upcoming event for additional details on your ticket order and seating.
Transferring or selling upcoming tickets
From your Upcoming Events listings, you also have the option to transfer, sell, or donate tickets you can no longer use. This allows you to easily manage unused tickets directly through your account.
On each event, select “See Details” then click “Sell or Transfer Tickets.” Here you can securely transfer tickets to another Ticketmaster user, list them for resale, or donate them to charity.
Cancelling upcoming tickets
If you need to cancel an upcoming ticket order you now can’t attend, start by viewing your Upcoming Events. Select “See Details” then “Cancel Order.”
You will then have the option to request a refund or credit on your Ticketmaster account. Note that refund eligibility and fees will depend on the event and when you are cancelling relative to the event date.
Refunds and exchanges
For details on any refunds or exchanges you may have received in the past, check your full order history. Refunds and exchanges will show up here as separate orders.
The original ticket order will display with the status “Refunded” or “Exchanged.” Then you will see a subsequent order with the refund or exchange details.
Contacting Ticketmaster support
If you have any trouble accessing or understanding your Ticketmaster account history, their customer service team can help. Contact them online through support forms or live chat on their website.
You can also reach Ticketmaster support by phone at 800-653-8000 (toll free). Be prepared to verify your account identity by providing personal details from past orders.
Their support team can look up purchase information, explain charges, assist with cancellations and refunds, and troubleshoot any other issues accessing your account history. This allows you to get details on past Ticketmaster transactions even if they are not showing up properly in your account.