Returning tickets to popular Broadway shows like Hamilton can be tricky. While every show has its own return policy, there are some general guidelines you can follow if you need to return Hamilton tickets.
Can you return Hamilton tickets?
In most cases, Hamilton tickets are non-refundable. However, you may be able to exchange your tickets for another date if you contact the box office directly. Here are the key things to know about returning Hamilton tickets:
- Hamilton tickets purchased directly from the box office can potentially be exchanged based on availability.
- Tickets purchased from third-party sellers like StubHub or SeatGeek are subject to the reseller’s policies.
- Exchanges are usually only allowed if you contact the box office at least 48 hours prior to the performance.
- You will likely have to pay the difference if exchanging for a more expensive ticket.
- Refunds are generally not offered except in extreme circumstances.
So in summary – while refunds are very unlikely, you may be able to exchange Hamilton tickets by working directly with the box office if you meet all the requirements.
Hamilton box office return policy
If you purchased tickets directly from the official Hamilton box office, here are the key details on their return policy:
- Tickets are non-refundable, but exchanges are allowed at the box office’s discretion.
- Exchanges can only be processed if seats are available for the new date.
- You must contact the box office at least 48 hours before the original performance to request an exchange.
- A $10 service fee per ticket is charged for exchanges.
- If exchanging for a more expensive ticket on the new date, you must pay the price difference.
The Hamilton box office tries to accommodate exchanges when possible, but they cannot guarantee new tickets will be available for the date you request. Your best bet is contacting them as soon as you know you need to exchange your tickets to maximize your options.
Exceptions to the Hamilton ticket exchange policy
The Hamilton box office makes very few exceptions to the 48-hour exchange window. According to representatives, the only cases where they may offer refunds or exchanges after that point are:
- If the performance is canceled or rescheduled.
- If you or someone in your party is severely ill and unable to attend.
- Other unexpected emergencies or circumstances at the box office’s discretion.
In these cases, you will need to provide documentation of the emergency or cancellation. But otherwise, Hamilton does not offer refunds or exchanges after the 48-hour cutoff due to their high demand.
Can you return Hamilton tickets from resellers?
For Hamilton tickets purchased through resellers like StubHub or SeatGeek, the return policy will depend on the platform you used.
StubHub
- Tickets are refundable if the event is canceled or you cannot attend due to COVID.
- Otherwise, StubHub offers credits equal to 120% of the order amount.
- Credits are valid for 3 years.
- You must request a refund/credit at least 48 hours before the event.
SeatGeek
- Refunds are offered if the event is canceled or rescheduled.
- If you can no longer attend, SeatGeek issues a 110% credit on your account.
- Credits do not expire.
- Refund/credit requests must be made 48 hours in advance.
So while resellers likely will not offer cash refunds for Hamilton tickets, you can get future credits if you meet the time requirements. Be sure to read all policies closely when purchasing from a reseller.
Tips for exchanging Hamilton tickets
If you need to exchange your Hamilton tickets, either directly through the box office or via a ticket reseller platform, here are some tips for making it go smoothly:
- Request the exchange as early as possible – don’t wait until the last minute!
- Be flexible on dates – the more options you provide, the better.
- Understand that weekends and evenings are the hardest tickets to exchange.
- If you want better seats, be prepared to pay more for an upgrade.
- Keep all your paperwork and order information handy when you contact them.
- Be patient and polite – box office reps want to help if they can.
While not guaranteed, you’ll have the best shot at a successful Hamilton ticket exchange by following these tips.
How far in advance do Hamilton tickets go on sale?
On average, Hamilton tickets go on sale to the general public about 6-8 months before a particular performance date. However, tickets are made available earlier for certain groups:
- Broadway Insiders – Get first access during pre-sales, typically 8 months in advance.
- American Express cardholders – Can purchase tickets before the general on-sale, usually 6 months in advance.
- Fan club members – Have access to presale tickets about 1 week before the general public.
So while you may see resellers post Hamilton tickets almost a year in advance, your options directly from the box office will be more limited until around 6 months beforehand.
Buying Hamilton tickets early
If buying early, keep these tips in mind:
- Sign up for fan clubs and newsletters to get presale code access.
- Check Broadway Insider and Amex presales about 8 months out.
- Understand ticket prices will be higher from resellers.
- Prepare to be flexible on dates and seats.
Buying Hamilton tickets far in advance is risky since a lot can change between now and the performance. But for hard-to-get dates, it may give you peace of mind.
What to do if you can no longer attend Hamilton
If you can no longer attend Hamilton after purchasing tickets, here are your options:
- Contact the seller immediately to request an exchange or credit if possible.
- Sell them through a ticket resale platform to recoup some of the cost.
- Gift them to a friend or family member who wants to go.
- Donate them to a charitable organization so they don’t go to waste.
While eating the cost is disappointing, those are really your only choices besides trying to make the show after all. The main thing is acting right away once you know you cannot attend.
What are common Hamilton ticket resale platforms?
If you choose to resell your Hamilton tickets, here are some popular ticket resale platforms to consider:
Platform | Fees | Guarantee |
---|---|---|
StubHub | 10-15% seller fee | Guaranteed valid tickets |
VividSeats | 10-20% seller fee | 100% buyer guarantee |
SeatGeek | 15% seller fee | Guaranteed tickets |
Ticketmaster | 15-25% seller fee | Verified tickets |
All options charge seller fees but guarantee valid tickets so buyers feel comfortable purchasing from individual sellers. Be sure to compare fees across platforms.
How to get the best resale value on Hamilton tickets
To maximize your resale profits on Hamilton tickets, aim for:
- Weekend or evening shows (highest demand)
- Premium seat locations like orchestra or front mezzanine
- Holidays or summer months when tourism is high
- Bundling seats together if possible
- Providing digital tickets for easy transfer
With platforms like StubHub, you can view past sales data to price your Hamilton tickets competitively. Underpricing leaves money on the table, but overpricing leads to no sales – so research recent sales for your performance date and section.
What are some Hamilton ticket resale tips?
If you choose to resell your Hamilton tickets, keep these tips in mind:
- Sell earlier rather than later – prices drop as the date approaches.
- Price 10-20% below current listings for a fast sale.
- Avoid super high fees by choosing your resale platform carefully.
- Don’t get scammed – only use reputable, guaranteed platforms.
- Transfer tickets via the platform once sold for buyer peace of mind.
While you likely will not recoup the full price, strategic resale maximizes your potential profit. And that beats letting the tickets go unused if you cannot attend the show.
Conclusion
Returning or exchanging Hamilton tickets is extremely difficult, even if purchased directly from the box office. Refunds are only offered in very rare circumstances based on the Broadway show’s return policies. However, you may be able to exchange tickets for an alternate date if seats are still available. When purchasing from resellers, future credits are more likely than cash back. If you are unable to attend after buying Hamilton tickets, reselling them through a secure platform is the best option to recoup some of your costs.