If you have two separate Ticketmaster accounts that you would like to combine into one account, it is possible to merge them together. Here is what you need to know about merging Ticketmaster accounts.
The Quick Answer
Yes, you can merge two Ticketmaster accounts into one unified account. To do this, you will need to contact Ticketmaster customer support and provide the details of the accounts you want to merge. The support representative will then be able to assist you in combining the accounts.
Why You Might Want To Merge Accounts
There are a few common reasons why someone might end up with two Ticketmaster accounts that they want to merge together:
- You created separate accounts before getting married and now want to merge yours and your spouse’s accounts.
- You used different email addresses over the years and ended up with multiple accounts.
- You inherited an account from a family member who passed away.
- You created accounts as both an individual and as part of a group or company.
Regardless of why you have two accounts, merging them makes sense in order to have a unified history of all your ticket purchases, easier account management, and a streamlined experience when buying tickets in the future.
The Merging Process
The process of actually merging your Ticketmaster accounts involves a few simple steps:
- Contact Ticketmaster Customer Service – You can do this online via their help site or by phone. Just search for “Ticketmaster customer service” to find the contact options.
- Provide Account Information – Have the email addresses and passwords ready for both accounts you want to merge.
- Confirm Account Ownership – Be prepared to provide identifying information like your name, address, last 4 digits of the credit card on file, and recent ticket purchases.
- Request the Accounts Be Merged – Explicitly ask the customer service rep to merge the two accounts into one.
- Choose Primary Account – Decide which account should be the primary one that remains active after the merge.
The customer service representative will take care of merging everything behind the scenes. You’ll then be able to log in to your chosen primary account and have access to everything from both accounts seamlessly.
What Gets Merged
When you merge two Ticketmaster accounts, here are the key items that get combined into the remaining unified account:
- Contact/Profile Information – Your name, address, phone number, etc.
- Entire Order History – All ticket purchases and orders from both accounts.
- Saved Payment Methods – Any credit cards or payment details.
- Friends and Contacts – Your lists of friends and contacts will be consolidated.
- Saved Events and Artists – Any favorites and alerts for events and artists you set up.
- Account Activity – Things like reward points, verified fan status, etc.
So essentially everything that was in both accounts will now be accessible from the single merged account. Your full ticket purchase history will be intact and visible in one place.
Tickets Already Purchased
Any tickets purchased through either account will remain unchanged when you merge the accounts. Since each ticket has its own associated barcode/QR code that was generated at the time of purchase, those will still work fine. You don’t need new tickets or anything like that.
The tickets will simply show up in your order history in the merged account, along with any tickets purchased before or after the merge. Nothing will be different about the tickets themselves or your ability to use them.
Account Username and Login
When Ticketmaster merges your accounts, you will have to choose which account’s username (email address), password, and other login details to use going forward for the unified account. Typically this would be whichever you consider your primary account.
You will no longer be able to log in separately to the other old account, since it will essentially be absorbed into the account you picked as the primary. So make sure you remember the correct login info that remains active after the merge.
Verified Fan Status
If either of your Ticketmaster accounts was registered and verified as a Verified Fan account, that status will carry over to your merged account. You do not have to re-verify the merged account as a Verified Fan, since Ticketmaster will see the previous verification and consider the unified account verified.
This ensures you won’t lose any of the benefits or priority access ticketing windows you had previously built up as a verified fan. Just make sure to use your merged account details when registering for future Verified Fan presales.
Reward Points and Benefits
Ticketmaster allows you to earn reward points and unlock benefits like early access to tickets based on your activity. When accounts are merged, any reward points or benefits earned across both accounts will be combined into the remaining primary account.
For example, if Account A had earned 500 points and Account B had earned 700 points, your merged account would have 1200 total points. This gives you access to the highest level of rewards and benefits you earned between both accounts.
Friends and Contacts
Your friends and contacts lists from each account will be consolidated when merging accounts. Duplicates will be removed and you’ll have one master friends list containing all of the unique friends that were across both original accounts.
You won’t have to resend friend requests or anything like that. Ticketmaster automatically handles combining the contacts for you when they perform the account merge on their end.
Order History and Personal Information
Two of the most important things that get merged are your full order history of all ticket purchases, and your personal account info like name, email, address, etc. This data from both accounts will be fused together into the chosen primary account.
Having a complete order history is useful for things like tracking ticket costs over time, monitoring the frequency of purchases, and having a complete record for taxes or accounting purposes. The unified personal info makes account management easier moving forward.
Saved Payment Methods
When logged in to your Ticketmaster account, you can save payment methods like credit cards, PayPal accounts, etc. for easier checkout in the future.
When merging two accounts, any payment methods saved in either account will be transferred over to the consolidated account. You’ll see all saved cards and payment options from both original accounts.
This allows smooth access to all your payment methods without having to re-add them after the merge is completed.
Saved Events and Artists
Over time, you may accumulate lists of favorite events, artists, and venues that you save to your Ticketmaster account. This lets you get alerts when those events go on sale for example.
Rest assured that any saved events, followings, or favorites from both accounts will be combined into the merged account. Nothing will be lost during the account consolidation process.
SeatMaps Availability
Ticketmaster’s SeatMaps technology shows you a detailed chart of the venue seating and which seats are still available when purchasing tickets. This information is specific to each Ticketmaster account.
When accounts are merged, the availability info from both accounts is also combined. This means you’ll be able to see all ticket purchase options across both accounts in the unified SeatMaps.
Ticket Transfer Access
If you purchased tickets in either account that were transferred to a different Ticketmaster user, that ticket transfer information moves over to the merged account as well.
You will still have access to and visibility of any tickets you transferred out of your original accounts, even after those accounts are consolidated into one.
Season and Other Packages
If you purchased season ticket packages, ticket packs, travel packages, or other ticket bundles through either account, those will remain intact when your accounts merge.
The entire package and all associated tickets will be visible in your new unified account history. You won’t lose access to any portion of a package you purchased previously.
Account Security
Rest assured Ticketmaster takes the necessary steps during the merge process to ensure your account security and privacy. When combining accounts, they deactivate and remove the old accounts from their systems.
Any emails, passwords, and other details from the old accounts are not maintained. Only the info from the primary account you picked will be active going forward.
So you don’t have to worry about your personal info remaining in unused legacy accounts after a merge. Ticketmaster cleans those up as part of the consolidation process.
Customer Support For Merges
If you need any help with merging your accounts, the Ticketmaster customer support team is available to assist you. You can reach out to them online or by phone.
Typically the process is quick and straightforward with the help of a support rep guiding you through it. They perform all the backend work of consolidating your account data and purchases.
Just have the account details ready for both accounts you want to merge, and clearly communicate that you want to merge them when you reach out to Ticketmaster support.
Downsides of Merging Accounts
There aren’t really any major downsides to merging your Ticketmaster accounts. However, a couple small things to note:
- You will temporarily lose access during the merge – Ticketmaster needs to disable logins during the process, so expect a few hours without access.
- Old purchase emails will come from previous accounts – Your unified history will show purchases made under old account emails.
- Can’t separate again in the future – Once merged, the accounts are permanently unified and can’t be broken apart again.
But overall, none of these are significant issues, and the benefits of having one main Ticketmaster account typically far outweigh any minor merging frustrations.
Merging Accounts with Different Names
If the two accounts you want to merge are currently under different names – for example, one is in your maiden name and one is in your married name – Ticketmaster can still combine them for you.
The process is the same: contact customer service, verify account ownership, and request the merge. The support rep will note the name discrepancy but can proceed with the merge. Just make sure you decide which name to use for the unified account.
The only time name differences might be an issue is if the accounts also have drastically different contact info like addresses and credit cards. But Ticketmaster will work with you to sort through any complications.
Merging International Accounts
In some cases, you may have Ticketmaster accounts in different countries, such as one for your home country and one for the country you are currently living in.
Merging international accounts is a bit trickier. You’ll want to make sure both accounts are truly owned by you and share common details. International account merges may take longer to process as well.
Additionally, there may be limitations around which country’s Ticktemaster site, currency, language, etc. the unified account ends up adopting. Discuss your specific situation with their customer support team for guidance.
Merging Accounts with Different Plans
Ticketmaster offers some paid membership plans that give you early ticket access and discounts. If the accounts you are merging are enrolled in different paid plans, here is what will happen:
- The higher-tier plan will be kept – For example, if one has a basic plan and one has a premium plan, you’ll now have the premium plan on the merged account.
- Remaining plan time gets combined – If you have 3 months left on one plan and 5 months left on the other, you’ll now have 8 months of membership.
So essentially you will gain the maximum benefit of merging different plan tiers and timeframes when consolidating accounts. Your main merged account will adopt whichever membership is best.
Transferring Tickets Before Merging
If you want all your ticket purchases in one account before merging, you can transfer any tickets from one account into the other beforehand. Use the Ticketmaster ticket transfer process.
This is optional, but it does allow you to consolidate all tickets into one place first for easier tracking. Just note that transfers may involve fees.
But either way, transferring first or not, when the actual account merge happens later all tickets will end up in the unified account.
Merging Accounts with a Deactivated Account
If one of the accounts you want to merge has been deactivated by Ticketmaster for some reason, you may still be able to merge it with your active account through customer support.
They can reinstate closed accounts in order to process a merge request in most cases. Just reach out and explain your situation if you need an old deactivated account reactivated for merging purposes.
However, accounts closed due to fraud or abuse may not be eligible for merging or reactivation. But Ticketmaster will review the specifics of your deactivated account if you contact them.
Conclusion
Merging Ticketmaster accounts is a straightforward process with the assistance of their customer support team. By contacting them online or by phone, you can request that your two accounts be combined into one unified account.
This allows you to seamlessly manage all your ticket purchases, personal info, saved payment methods, rewards, friends, and more in one place. Just be sure to capture the necessary account details beforehand.
Overall, merging accounts typically improves the Ticketmaster experience by streamlining your profile. And no ticket purchases or order history will be lost in the process.