Tickets purchased through Ticketmaster can be accessed through your online account with them. If you lose or misplace your tickets, you can log into your Ticketmaster account to view, print or download a copy of your tickets.
Why Would I Need a Copy of My Tickets?
There are a few common reasons you may need to access a copy of your tickets purchased through Ticketmaster:
- You lost or accidentally deleted the email confirmation with your ticket barcode/QR code
- You want to gift the tickets to someone else and need a copy to send them
- You need to split up your tickets and send some to another person
- You want to print a physical copy as a souvenir or keepsake
- You need to submit a copy for reimbursement, such as for work travel
Having access to your tickets online through your Ticketmaster account means you don’t have to worry if something happens to the original confirmation email or PDF ticket sent. You’ll always be able to log into your account and retrieve them.
How Do I Access My Ticketmaster Account?
To access your tickets online, you’ll first need to log into your Ticketmaster account. If you don’t already have an account, you can create one using the email address your tickets were purchased with. Here are the steps to access your Ticketmaster account:
- Go to Ticketmaster.com and click “Sign In” in the top right corner.
- Enter your email address and password and click “Sign In”.
- If you don’t have an account, click “Create Account” and follow the steps to set up your account.
- Once logged in, you’ll see options to access your “Upcoming Events” and “Past Purchases.”
If you run into any trouble signing into your account, you can use the “Forgot Password” option or contact Ticketmaster Customer Support for assistance regaining access.
Where Do I Find Copies of My Tickets?
Once you’re logged into your Ticketmaster account, here are the steps to access your ticket copies:
- Click on “Past Purchases” to see all your previous orders.
- Find the event you need tickets for and click “View Tickets.”
- On the Order Details page, click “View Barcode.”
- A pop-up will appear with a copy of your ticket barcode/QR code.
- Right-click the barcode image and choose “Save image as” to download the file.
This will allow you to save a copy of your ticket barcode/QR code image to your computer or device. You can also print it out directly from this screen.
Downloading Your Tickets as PDFs
In addition to viewing and saving the barcode image, you can also download a full PDF copy of your tickets:
- Follow steps 1-3 above to access your order details.
- Click “Download Tickets” to save a PDF copy to your device.
This PDF will contain all the ticket details including seat locations, barcode/QR code, event information, etc. It’s essentially the same as the original tickets emailed to you.
Transferring or Reselling Your Ticketmaster Tickets
If you need to transfer tickets to someone else or resell them, you can do this directly from your Ticketmaster account. Here’s how:
- From your order details, click “Transfer Tickets.”
- Choose which tickets you want to transfer and enter the recipient’s email address.
- The recipient will receive an email to accept the ticket transfer.
- Once accepted, the tickets will be removed from your account.
To resell your tickets on Ticketmaster, click “Resell Tickets” and follow the steps to list them for sale. You can choose the price you want to sell them for.
Troubleshooting Ticketmaster Account Issues
Here are some troubleshooting tips for common Ticketmaster account issues when trying to access your tickets:
Can’t log into your account
- Use the “Forgot Password” option to reset your password.
- Make sure you’re using the correct email address associated with the ticket purchase.
- Contact Ticketmaster Customer Service if you still can’t access your account.
Can’t find your ticket order
- Make sure you’re looking under “Past Purchases” not upcoming events.
- Search for keywords from your order like event name or date.
- Your order may be under a different email address if you changed emails.
- Contact Ticketmaster if you still can’t locate your order.
Trouble downloading or saving your tickets
- Try using a different web browser or device.
- Clear your browser cache and try again.
- Double check that you have enough storage space.
- As a last resort, contact Ticketmaster for assistance.
Contacting Ticketmaster Customer Service
If you have any trouble accessing your Ticketmaster account or ticket copies through the steps outlined above, you can contact their customer service team for assistance:
- By Phone: +1 800-653-8000 (toll-free in USA & Canada)
- By Email: [email protected]
- Ticketmaster Support Site: help.ticketmaster.com
Be ready to provide your order number, email address, event details and any other relevant information. Their support team can confirm your purchase details and email you new copies of your tickets if needed.
Key Takeaways
- Log into your Ticketmaster account to access ticket copies anytime.
- Find your order under “Past Purchases” and click “View Barcode.”
- Save the barcode image or download a full PDF ticket copy.
- Transfer tickets to someone else directly through your account.
- Contact Ticketmaster Customer Service if you have any access issues.
As long as you purchased your tickets through Ticketmaster, you can always retrieve a copy by logging into your account, even if you lose the original. This provides a helpful backup option and flexibility if you need to share or resell tickets.
Ticketmaster Issue | Solution |
---|---|
Can’t log into account | Use “Forgot Password” or contact support |
Can’t find ticket order | Check under “Past Purchases” or contact support |
Trouble downloading tickets | Try different browser or device, clear cache, contact support |
This summarizes the main troubleshooting tips for common issues accessing your Ticketmaster tickets online. Reach out to their customer service for additional assistance if needed.
Frequently Asked Questions
How long can I access my tickets on Ticketmaster?
You can access ticket copies from your Ticketmaster account indefinitely as long as you maintain your account. Your order history and ticket barcodes will always be available under Past Purchases.
What if my event was canceled or postponed?
If your event is canceled or postponed, you will still have access to your original ticket order and barcodes through your Ticketmaster account. You will need to check with the event organizer regarding refunds, exchanges or new event dates.
Can I print copies of my Ticketmaster tickets?
Yes, you can print physical copies of your Ticketmaster tickets by downloading the PDF ticket copies from your account and printing them at home. You can also print the barcode image if you only need that portion.
What if my tickets were purchased by someone else?
If someone else purchased the tickets for you, you would need to get the original ticket confirmation email or PDFs forwarded to you. Without access to the account, you cannot retrieve copies yourself through Ticketmaster.
How do I change the email address on my Ticketmaster account?
You can update the email on your Ticketmaster account by logging in and going to your Account Settings. Click “Edit” next to the email address and enter your new email, then save changes. Your account history will remain intact.
What happens if I delete my Ticketmaster account?
If you delete your Ticketmaster account entirely, you will lose access to your ticket history and barcode copies. So it’s best to maintain your account even if you don’t make regular purchases. That way your past order details will remain available if you ever need to access them again.
Conclusion
Ticketmaster provides a handy way to retrieve ticket copies through your online account anytime you need them. By saving or printing out your ticket barcodes and PDFs, you’ll have a backup option in case the originals get lost or you need to send them to someone else. Just log into your Ticketmaster account and you’ll be able to securely access ticket copies from any device.