With Ticketmaster, you have a few different options for how you can receive your tickets. When you purchase tickets on Ticketmaster.com or the Ticketmaster app, you can choose between:
- Mobile delivery
- Print at home
- Mail delivery
- Will call pickup
The delivery method you select at checkout will be how your tickets are fulfilled. But what if you change your mind after purchase? Can you change the delivery method for your Ticketmaster tickets?
Can I change from mobile delivery to another method?
If you chose mobile delivery when purchasing your tickets, you cannot change this after checkout. With mobile delivery, your tickets will be delivered electronically to the Ticketmaster app on your smartphone. The tickets live within the app and cannot be forwarded elsewhere.
However, if your phone is lost, damaged, or stolen before the event, you can contact Ticketmaster Fan Support to have your mobile tickets disabled on the old device and reissued to a new device. So you would still need to use mobile tickets, but Ticketmaster can transfer them to a different smartphone if necessary.
Can I change from print at home to another method?
If you chose print at home delivery, you also cannot change this method after checkout. Just like mobile tickets, print at home tickets are electronic tickets that cannot be forwarded or reused. If you are unable to print your tickets for any reason, your only options are to print them from another computer or device or pick them up at will call.
Print at home tickets are locked to your Ticketmaster account as the original purchaser. Ticketmaster will not reissue print at home tickets to someone else or allow you to switch to another delivery method after purchase.
Can I change from standard mail to another method?
If you chose standard mail delivery when purchasing tickets on Ticketmaster, you may be able to change this to another delivery method later on. However, you will need to contact Ticketmaster Fan Support and request a delivery method update.
Here are some scenarios where Ticketmaster can typically change standard mail tickets to another delivery method:
- You need the tickets sooner than mail delivery would allow for
- You no longer have access to the mail address you provided at checkout
- You will be out of town when the tickets are scheduled to arrive
Some options Ticketmaster has for updating standard mail delivery include:
- Switching to print at home delivery
- Electronically transferring to a different email address for print at home delivery
- Having the tickets held at will call instead of mailed
To request a delivery method update for your Ticketmaster tickets originally scheduled for mail delivery, contact Ticketmaster Fan Support by phone or chat. They will verify your order information and assist with changing the delivery method if possible.
Can I change from will call to another method?
If you selected will call as your Ticketmaster delivery choice when purchasing tickets, you may be able to change this to another delivery method later on. As with mailed tickets, you would need to contact Ticketmaster Fan Support to request the change.
Here are some common reasons Ticketmaster can reissue will call tickets to another delivery method:
- You are unable to pick up tickets at the event venue on the day of show
- You need access to tickets sooner than the event date
- You will no longer be in town when the event takes place
Some options for updating will call delivery include:
- Switching to print at home delivery to access tickets electronically
- Reissuing tickets by standard mail delivery to an address you specify
- Electronically transferring tickets to someone else to print at home or pick up at will call
As with the other delivery methods, you will need to contact Ticketmaster Fan Support to request a change from will call pickup. They can let you know the specific options for your tickets.
Are there fees for changing delivery methods?
Ticketmaster does not charge any fees for changing your delivery method, as long as you are the original ticket purchaser. You can request standard mail tickets be switched to print at home, print at home switched to will call pickup, etc. without paying any additional fees.
What info do I need to change delivery methods?
To change the delivery method for your Ticketmaster tickets, you will need to provide the following when contacting Fan Support:
- Your order number
- Billing address on the order
- Contact email address or phone number on the order
- Event name, date, time and venue
- Original delivery method
- New requested delivery method
This allows Ticketmaster to verify you are the ticket purchaser and locate your order details in the system. Once verified, they can update the delivery method for your tickets.
How soon can I change delivery methods?
You can request a delivery method change for Ticketmaster tickets as soon as you complete your purchase. However, the sooner you make the request, the more likely it can be accommodated:
- At least 7 days before event: Virtually any change can be made
- Less than 7 days: Changes still possible but limited
- Day before event or day of: Only option is will call pickup
Leaving at least a week before the event provides the most flexibility. The closer it gets to show time, the harder it becomes for Ticketmaster to reissue tickets and fulfill a new delivery method.
Can I change delivery to someone else?
If you want to transfer your Ticketmaster tickets to someone else entirely, that is possible in some cases. Options include:
- Print at home tickets – These cannot be transferred as they are locked to your Ticketmaster account.
- Mobile tickets – Also cannot be transferred and are tied to your smartphone only.
- Standard mail – Can reissue to alternate address for print at home or will call pickup.
- Will call tickets – Can switch to someone else’s name for venue pickup.
So standard mail and will call allow for transferring to another person if needed. You will still initiate the process as the original purchaser by contacting Ticketmaster Fan Support.
What if I need to change the delivery address?
If you need to update the delivery address for your Ticketmaster tickets, whether standard mail or will call pickup, you can make this change by contacting support. Situations where you may need to change the address include:
- Moving to a new home
- Printing tickets while out of town
- Sending tickets to someone else (allowed for standard mail only)
As long as your request is made at least 7 days before the event, changing the delivery address is typically an easy process. You will just need to provide the new address where you want your Ticketmaster tickets sent.
Conclusion
Changing your Ticketmaster delivery method is possible in many scenarios, but may be limited close to the event date. Mobile and print at home tickets cannot be changed or transferred after purchase. But standard mail and will call tickets can often be reissued or updated when requested in advance. To change delivery details, reach out to Ticketmaster Fan Support with your order info and new delivery preferences.
