Yes, you can call Live Nation customer service if you need assistance with tickets, events, or your Live Nation account. Live Nation provides a customer service phone number that customers can call for help.
What is the Live Nation customer service phone number?
The Live Nation customer service phone number is 1-800-653-8000. This number is available for customers to call 7 days a week from 7am – 9pm local venue time. When you call this number, you will be connected with a Live Nation customer service representative who can assist you with any questions or issues you may have.
What type of issues can Live Nation customer service help with over the phone?
Live Nation’s customer service team can help with a variety of ticket and event-related issues over the phone. Here are some examples of things you can get assistance with by calling them:
- Questions about your order or upcoming event
- Changing or canceling your ticket order
- Reissuing lost or unusable tickets
- Helping find accessible seating
- Troubleshooting account or payment issues
- Assistance using the Live Nation app or website
- Complaints or feedback about an event experience
The customer service agents are knowledgeable about Live Nation’s ticketing policies and procedures. They can look up order information or event details to help address many common issues over the phone.
What information should I have ready when I call?
It helps to have certain information handy when you call the Live Nation customer service line. Having these details readily available can make it easier for the agent to quickly locate your order and assist you:
- Your order confirmation number
- The email address associated with your Live Nation account
- Details about the event (name, venue, date)
- Your billing address and payment method used
- Any specific seat or ticket numbers
Write these details down or pull up your confirmation email so you can provide them to the agent. It will speed up the process of locating your order and addressing your issue or question.
Can I call about tickets purchased from a third-party site?
If you purchased tickets through a third-party ticketing site like Stubhub or Vivid Seats instead of directly via Live Nation, then you will need to contact that site for support. Live Nation’s customer service team can only access and manage tickets that were ordered through Live Nation’s official sales channels.
Review your order confirmation email to see where the tickets originated from. If it shows a different company name as the ticketing provider, then call their customer service number for assistance instead of Live Nation.
What are the international Live Nation customer service numbers?
If you are located outside of the United States, Live Nation provides international customer service numbers to reach local support in your country. Here are some of the international Live Nation customer service phone numbers:
| Country | Phone Number |
| Canada | 1-855-985-4357 |
| UK | 0207 009 3484 |
| Australia | 1300 723 038 |
| Netherlands | 035 672 8499 |
| Belgium | 078 483 840 |
| Italy | 02 30515040 |
Visit the Live Nation website for your country to look up the exact customer service number to call. Calling the international number will connect you with a local agent who speaks your language and can provide region-specific assistance.
Are there chat or email options for customer service support?
In addition to phone support, Live Nation also offers customer service through email and an online chat function:
- Email: You can email Live Nation customer service at [email protected]. Email volume is high, so phone is faster, but they aim to respond to emails within 5 business days.
- Chat: Live chat with an agent is available directly through your Ticketmaster account. Look for the “Help” link at the top of the site once logged in.
Keep in mind response times are slower for email and chat compared to calling. But they provide alternative contact methods if you don’t need immediate assistance.
What are Live Nation’s customer service hours?
Live Nation’s main US customer service phone line is available 7 days a week from 7am – 9pm local venue time. On major event days, hours may be extended to have agents available through the duration of the events.
The international numbers also operate on a similar schedule of extended hours on event days. Chat and email support are available 24/7, though response time may be slower outside core business hours and on weekends.
Does Live Nation offer a toll-free customer service number?
Yes, the primary Live Nation customer service phone number (1-800-653-8000) is a free toll-free call. If you are located in the US, you can call that number to reach an agent without any long distance or toll charges.
Some of the international customer service numbers are also toll-free when calling from a landline within that country. However, calls from mobile phones or phone cards may incur fees, so check with your phone carrier.
What tips can help me have the best experience calling customer service?
Here are some tips to make sure your call with Live Nation’s customer service team goes smoothly:
- Have order details handy so the agent can quickly access your account
- Call during normal business hours instead of peak show times
- Clearly explain your issue to the agent at the beginning
- Stay calm – agents are there to help resolve problems
- If disconnected, call back to get a new agent if needed
- Provide feedback about your experience to help improve service
Following these tips will help the call be more efficient and increase satisfaction with the service you receive.
Can I request a refund or compensation by calling?
You can request a refund or compensation by contacting Live Nation customer service, but keep in mind refunds are issued on a case-by-case basis. Some common reasons you may be eligible for a refund include:
- Event was canceled or postponed
- Tickets have severe obstructed view issues
- Wrong tickets were purchased accidentally
- Health/weather prevented attending and ticket insurance was purchased
The agent will review the specific circumstances and Live Nation’s policies to determine if a refund can be provided. Be prepared to explain your situation fully. If eligible, refunds are generally issued back to the original payment method.
Conclusion
Live Nation provides helpful phone-based customer service to assist customers with all types of ticketing needs and issues. Their toll-free number connects you with knowledgeable agents who can access your account, review event details, troubleshoot problems, and process requests like refunds. Calling the customer service line is easy and typically provides the quickest resolution compared to email or chat. Just have your order info handy when you call and clearly explain your question or problem to the agent.
