Yes, you can buy concert tickets at the Madison Square Garden (MSG) box office in New York City. The MSG box office is located at 4 Pennsylvania Plaza, New York, NY 10001, on the south side of MSG near the corner of 7th Avenue and West 31st Street. It is open Monday-Saturday from 10 AM to 6 PM and Sundays noon to 4 PM.
The MSG box office sells tickets for all events happening at Madison Square Garden, including Knicks and Rangers games, concerts, family shows, and more. Buying tickets directly from the box office allows you to avoid ticket fees that are charged when purchasing tickets online or over the phone through ticket brokers. However, the box office only sells tickets for events happening in the near future, usually within 1-2 weeks of the event date.
Benefits of Buying at MSG Box Office
There are several benefits to buying concert tickets at the MSG box office rather than through a secondary ticket marketplace:
– Avoid ticket fees – The MSG box office sells tickets at face value price without any extra convenience fees tacked on. Ticket brokers often charge 15-25% or more in fees on top of the base ticket price.
– Get actual seats – When you buy directly through the venue, you can select your exact seat location in the arena. On resale sites, brokers often list tickets just by section and row, not by seat.
– Peace of mind – There’s no risk of getting scammed or sold fake/duplicate tickets when you buy directly from the source. MSG’s box office will guarantee valid tickets.
– Refunds/exchanges – MSG has their own refund policies for box office tickets. Resellers have their own policies which may be more restrictive.
– Availability for hot shows – For very popular concerts that are likely to sell out, buying early at the box office gives you the best chance at getting tickets before resellers markup prices.
So if convenience fees, hidden costs, and lack of buyer protections are concerns for you, heading to the MSG box office is smart. But it requires planning ahead as their inventory is limited.
When to Buy at MSG Box Office
The key to getting tickets at the MSG box office is timing. The box office only sells tickets for events on upcoming show dates, generally within 1-2 weeks of the event. They do not offer tickets months or seasons in advance for shows that have yet to go on sale to the general public.
So you have two options for timing your box office purchase:
**1. During the public on-sale window** – When concert tickets initially go on sale to the general public through MSG’s ticketing website and other official sellers like Ticketmaster. This could be months in advance but is the first chance for the public to buy. There may be other presales beforehand for certain groups.
**2. Within 1-2 weeks of the show** – After the initial on-sale period, any unsold tickets are released back to the MSG box office and you can walk up and buy tickets without dealing with online competition. But popular shows will have very limited selections.
Buying during those periods gives you the best shot at getting box office priced tickets. Calling ahead to ask about inventory for a show is recommended so you don’t waste a trip. And be ready to act fast if it’s a hot concert event.
MSG Box Office Payment and Pickup
The Madison Square Garden box office accepts multiple payment methods:
– Cash
– Credit/debit cards (Visa, Mastercard, American Express, Discover)
– Traveler’s checks
– Gift cards (American Express, Visa, Mastercard only)
They do not accept personal or business checks as payment.
You can choose to have your box office tickets:
– Printed there and picked up immediately
– Print at home if purchasing online ahead through MSG’s website
– Delivered via mail for an extra shipping fee. Only available for purchases 5+ days before the event.
– Held at box office will call under the purchaser’s name. Photo ID required for pickup.
If having tickets shipped or held for will call pickup, make sure to allow enough lead time before the show date. Will call pickup is available anytime the box office is open.
Purchasing Limits and Restrictions
To allow fair access to tickets, MSG’s box office imposes some purchasing restrictions:
– 6 ticket limit per person, per event for most shows. More restrictive limits can apply for very high demand concerts.
– Only the purchaser whose name is on the tickets can pickup tickets at will call. Photo ID will be checked.
– Tickets cannot be resold above face value price, aka “scalping”. Reselling details are on the back of each ticket.
– A credit card may be required for purchase if buying multiple high value tickets or when limits are in place. Debit cards cannot be used to exceed purchase limits.
These policies are enforced to discourage mass purchases by ticket brokers looking to resell at higher prices. Violating any MSG ticket policies can result in cancelation of your tickets without refund.
Accessible Seating for Disabled Guests
The MSG box office can accommodate guests needing accessible seating or other assistance. When purchasing tickets, you can request wheelchair accessible seats, companion seats, listening devices for hearing impaired, and more.
To qualify for accessible seating, you will need to present one of the following:
Accessible Seating Credentials |
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– ADA disability parking placard |
– Government issued disability identification card |
– Documentation from a medical professional |
Your accessible seating may be located in a designated area for disabled guests and their companions. Only the minimum number of companion seats needed will be issued.
If you have questions or need to purchase accessible seating over the phone, call the MSG disability services line at (212) 465-6034.
Refunds and Exchanges on Box Office Tickets
MSG box office tickets are refundable only in certain situations:
– Event is postponed or cancelled – Full refunds will be issued if the show date is changed or the event is cancelled. Refunds must be completed at original point of purchase.
– Personal emergency – If a verifiable emergency prevents you from attending, full refunds may be issued up until event start time. Proof will be required.
MSG typically does not allow refunds for reasons such as:
– Changing your mind about attending
– Scheduling conflict
– Bad weather but event still occurs
– Performer change (unless specifically allowed)
Exchanges to a different event are not guaranteed but may be accommodated on a case by case basis. Unused tickets have no cash value.
Refund and exchange policies for postponed or rescheduled events may differ. Contact MSG customer service for details.
Conclusion
Purchasing tickets directly through the Madison Square Garden box office lets you get seats to MSG events at face value prices and with guaranteed validity. Just be aware of timing your purchase within the right sales windows and any ticket limitations in place. With some planning, you can avoid paying markup on the secondary market and feel confident you’ll have great live event tickets.