Buying tickets from Ticketmaster Resale comes with some guarantees and protections for buyers. However, there are also some limitations and things to be aware of when purchasing resale tickets on Ticketmaster.
Ticket Authenticity Guarantee
One of the key guarantees from Ticketmaster Resale is that all tickets are 100% authentic and valid. This means that tickets purchased through Ticketmaster Resale are guaranteed to get you into the event. Some key points on the authenticity guarantee:
- All tickets are verified as authentic and original tickets.
- Tickets are not counterfeits or duplicates.
- Barcodes will successfully scan at the venue to grant entry.
- Ticketmaster provides a 200% purchase guarantee – if tickets turn out to be invalid for any reason, Ticketmaster will find replacement tickets for you or provide a 200% refund.
Ticketmaster thoroughly vets all tickets and sellers on their resale marketplace to ensure tickets being resold are valid originals tied to the event. This provides buyers with assurance that they are getting real, scannable tickets.
Refunds and Cancellations
In general, all resale ticket purchases are final and non-refundable. However, Ticketmaster does have a FanProtect Guarantee that provides refunds in certain limited cases:
- Event is cancelled – If the event is cancelled with no reschedule date, Ticketmaster will provide a full refund of the purchase amount.
- Material event changes – If there are material changes to the event like the performer, venue, or date, and you can no longer attend, you may be eligible for a refund. Subject to Ticketmaster’s policies.
- Restricted view – If your seats end up having an obstructed/restricted view, you may be eligible for a partial refund after verification.
Outside of those cases, all sales are final. So if you can no longer attend for personal reasons, you will not get a refund on resale tickets.
Protections for Buyers
Ticketmaster Resale provides some other protections for buyers beyond just ticket validity:
- Secure ticket transfer – Tickets are directly transferred from seller to buyer in a secure, encrypted way. This protects against potential fraud or lost tickets.
- On-time delivery – Ticketmaster guarantees on-time delivery of tickets to your account prior to the event so you have plenty of time to access them.
- Price transparency – All costs like fees and shipping are shown upfront so there are no hidden charges later.
- Seller screening – Sellers are screened for validity to prevent scammers or speculators from selling on the platform.
These measures provide buyers with confidence in the security, transparency, and validity of the transaction.
No Price Guarantee
One area where Ticketmaster Resale does not guarantee anything is on the price. Ticketmaster does not set any caps or limits on the prices resale tickets can be listed or sold for on their marketplace.
Sellers can list tickets for any price they want, even if it is many times higher than face value. Ticketmaster also does not prohibit speculative selling or resellers/brokers from selling large volumes of tickets.
As a buyer, you may end up paying much higher prices for in-demand events compared to face value. There are no price controls, so buyers should be aware they may pay a premium on the resale market.
Limited Supply
Another thing to keep in mind is that supply on the Ticketmaster Resale marketplace is dependent entirely on what sellers list. There is no guarantee regarding what tickets for which events will be available for resale.
For less popular events, there may be abundant resale ticket choices. But for hot events, available resale inventory could be extremely limited. Ticketmaster does not dictate what gets listed for resale on their platform.
So if you are looking for resale tickets to a very popular concert or game, selection could be quite limited. There is no guarantee you will be able to find the tickets you want.
Conclusion
In summary, here are some key points on guarantees with Ticketmaster Resale tickets:
- Authenticity and validity of tickets is guaranteed.
- Refunds only in certain limited cases per Ticketmaster policies.
- Protections provided for secure ticket delivery and transparency.
- No guarantees or limits on ticket prices – could pay well above face value.
- No guarantees on availability of tickets in-demand events.
So while Ticketmaster Resale tickets are guaranteed valid, buyers do take on some risk paying higher prices and having limited inventory. Do thorough research ahead of time and set a reasonable budget when buying tickets from Ticketmaster Resale.
