Whether Ticketmaster gift cards are refundable is a common question for those considering purchasing them as gifts. The short answer is that unfortunately, Ticketmaster gift cards are generally not refundable. However, there are a few exceptions and policies to be aware of if you’re looking to get a refund on a Ticketmaster gift card.
Ticketmaster Gift Card Refund Policy
According to Ticketmaster’s website, gift cards are not refundable and cannot be returned for a cash refund. Once purchased, the total value of the gift card is usable for future purchases on Ticketmaster. Unused balances remain on the gift card for future use.
This no refund policy applies to gift cards purchased directly through Ticketmaster online or at retail stores. It also applies to Ticketmaster gift cards purchased through third parties like Amazon or other retailers.
Exceptions for Refunds
While Ticketmaster maintains a strict no refund policy for gift cards, there are some rare exceptions in which a refund may be granted:
- Defective or damaged gift card – If the gift card is defective, fails to operate correctly, or arrives damaged, Ticketmaster may issue a refund.
- Unauthorized purchase – If the gift card was purchased without the consent of the cardholder through unauthorized means like identity theft, a refund may be provided with proper documentation.
- Order processing issues – If there was an error processing the gift card order and funds were deducted incorrectly, Ticketmaster may refund the purchase.
In these special cases, the original gift card purchaser will need to contact Ticketmaster customer service and provide any necessary documentation to request a refund exception.
Getting a Refund for Unused Funds
Because Ticketmaster gift cards do not expire, one option if you have an unused gift card is to simply hold onto it to use it for future Ticketmaster purchases. As long as you have the gift card number and PIN, you can redeem the remaining balance on the card even years later.
However, if you need to get a refund for an unused Ticketmaster gift card, you have a couple options:
- Resell it – Sites like CardCash allow you to sell your unused gift cards at a discounted rate. This allows you to recoup some of the card’s value.
- Exchange it – Some gift card exchange sites like Cardpool allow you to exchange your Ticketmaster card for a different branded gift card.
- Use for tickets – If applicable, use the card’s balance to purchase event tickets on Ticketmaster that you can then resell and recoup the value.
While Ticketmaster will not directly refund gift card balances, taking one of these steps allows you to find alternative ways to get value from an unused card.
Receiving a Refund for Expired Gift Cards
Luckily, Ticketmaster gift cards do not have an expiration date and remain valid indefinitely. So you don’t have to worry about losing the balance on a Ticketmaster gift card due to expiration. Even if you lose the physical card, you can still redeem the balance by providing the card number.
If you happen to have an old Ticketmaster gift card from when expiration dates did apply, you may still be able to get a refund for the remaining balance in certain cases by contacting customer service.
Who to Contact for a Ticketmaster Gift Card Refund
To request a refund exception for a defective, damaged, or improperly processed Ticketmaster gift card, you will need to contact Ticketmaster customer support. You can reach out to them via:
- Phone – Call +1 800-653-8000 (toll-free in the US)
- Online chat – Start a live chat session on Ticketmaster.com
- Email – Email Ticketmaster customer service at [email protected]
When contacting Ticketmaster, have the gift card readily available along with your order number, date of purchase, and other relevant details. Be prepared to provide documentation supporting why you believe a refund exception should be made.
Purchasing Refundable Gift Cards
Given Ticketmaster’s strict no refund policy on gift cards, it’s best to only purchase a Ticketmaster gift card if you’re certain it will be used. Otherwise, consider purchasing a prepaid Visa or Mastercard gift card which offers more flexibility and opportunities for refund.
Some other refundable gift card options include:
Gift Card | Refundability |
---|---|
Amazon | Refundable within applicable time limits |
Walmart | Refundable to original payment method |
Target | Refundable in stores with receipt |
Visa | Refundable if card has not been used |
Mastercard | Refundable if card has not been used |
Checking a retailer or card’s gift card policy before purchasing can ensure you can get a refund if needed.
Resolving Issues with Non-Refundable Gift Cards
If you end up with a Ticketmaster gift card that can’t be refunded and can’t be used for your own purposes, here are some tips to make the most of it:
- Re-gift it – Give the card to a friend or family member who may be interested in using it.
- Donate it – Donate the balance on the card to charity.
- Use for office – Use towards business or office entertainment expenses.
- Sell at a discount – Sell to someone else at a reduced cash value.
Making use of a non-refundable gift card takes some creativity, but is often still possible with a little effort.
Conclusion
In summary, Ticketmaster maintains a no refund policy for purchased gift cards, both physical and digital. The only exception is if the card arrived damaged or was improperly processed. To request a refund in these rare cases, contact Ticketmaster customer service with all applicable information and documentation.
If you have an unused or unwanted Ticketmaster gift card, you unfortunately cannot get the money back directly. But you can exchange it, resell it, or make use of the balance in other ways. When selecting gift cards, be sure to consider the retailer’s refund policy. Prepaid Visa and Mastercard options tend to be more flexible if you may need a refund down the line.