Ticketmaster has policies in place for refunds when an event is postponed. Here is a quick overview of Ticketmaster’s refund policies for postponed events:
Refund Eligibility
Whether or not you can get a refund from Ticketmaster for a postponed event depends on a few factors:
- The new event date – If the event is rescheduled for a new date, you may need to hold onto your tickets for the new date.
- Refund window – There is usually a limited window where refunds are available after a postponement is announced.
- Original ticket terms – The original ticket terms when you purchased will outline refund policies for postponements.
Automatic Refunds
In some cases, Ticketmaster may automatically issue refunds if an event is postponed and tickets are unable to be honored for the new date. This usually occurs if:
- The new event date has not been announced yet
- The event is postponed indefinitely with no details on a future date
- The event is ultimately canceled with no plans to reschedule
Ticketmaster will communicate with ticket holders if automatic refunds are being processed due to a postponement.
Requesting a Refund
If automatic refunds are not issued, you may need to proactively request a refund if you cannot attend the event on the new date. Here are some tips for requesting a refund from Ticketmaster if an event is postponed:
- Contact Ticketmaster – Get in touch via their website, phone, social media, etc. and request a refund due to the postponement.
- Act quickly – Submit your refund request within the applicable refund window.
- Provide details – Reference the specific event and new event date in your request.
- Be patient – It may take some time for Ticketmaster to process all refund requests.
Refund Methods
If you are eligible for a refund from Ticketmaster for a postponed event, you will typically get refunded via:
- Original payment method – This could be a credit card, debit card, PayPal account, etc. depending on how you originally paid.
- Ticketmaster account credit – The refund amount may be issued to your Ticketmaster account for future events.
- Vouchers – In some cases, Ticketmaster may issue vouchers or credit towards a future event in lieu of monetary refunds.
Things to Know
Here are some other key things to keep in mind about Ticketmaster refunds for postponed events:
- Refunds usually take 7-10 business days to process once approved.
- Refunds typically go back to the original ticket purchaser only.
- Refunds may exclude service fees – you often only get refunded for the base ticket price.
- Ticket resale sites like StubHub have their own refund policies to review.
- If an event is rescheduled, your original tickets are usually still valid for the new date.
The Bottom Line
While refund availability can vary, Ticketmaster generally aims to make ticket holders whole if an event is indefinitely postponed or canceled. Be sure to act quickly within the refund window and provide the necessary event details when requesting a refund. With some patience, you should be able to either get your money back or retain tickets for the new event date if the show is rescheduled.
Refund Scenario | Likelihood of Refund |
---|---|
Event is postponed and you can’t attend new date | Possible within refund window |
Event is postponed indefinitely | Likely |
Event is ultimately canceled | Very likely |
You can still attend the rescheduled event | Unlikely unless you request |
Frequently Asked Questions
How long does Ticketmaster typically give for a refund window?
The refund window timeframe can vary, but is often 7-14 days after a postponement is announced before original refund terms expire.
Can I get a refund if I can’t attend the new date due to a scheduling conflict?
Maybe, depending on the original ticket terms. You would need to contact Ticketmaster to request a refund within the applicable window.
What if my event is postponed indefinitely with no details on a new date?
In this scenario, Ticketmaster will likely process automatic refunds since tickets cannot be honored. Just allow time for processing.
Do service fees get refunded if I get a refund for a postponed show?
Typically service fees are non-refundable, so your refund would cover the face value price of the tickets only in most cases.
Can I choose a refund over a credit if I can’t attend the new event date?
You can request a refund, but Ticketmaster may only offer credits or vouchers in some postponed event scenarios instead of monetary refunds.
The Bottom Line
Ticketmaster provides refunds for postponed events on a case-by-case basis. Be sure to check the specific refund terms for your tickets and act quickly within the refund window if you are unable to attend a rescheduled event. With patience and persistence, you can often get your money back or retain your ticket for a future date if your event is postponed.