If you’re trying to access Ticketmaster and the website won’t load or is very slow, there are a few potential reasons why this might be happening. In the opening paragraphs, we’ll provide some quick answers to common questions around Ticketmaster not loading properly.
Is Ticketmaster down?
The most likely reason Ticketmaster isn’t loading is that the website is experiencing an outage or technical issue. With the high traffic and demand for tickets, especially for hot concerts and events, it’s not uncommon for the Ticketmaster website to struggle with the load and go down temporarily.
What does “can’t reach this page” mean?
Seeing an error message like “Hmmm…can’t reach this page” when trying to access Ticketmaster means their website is likely having problems and unavailable. This generic error usually indicates an issue on Ticketmaster’s end, not with your device or internet connection.
How to check if Ticketmaster is down?
There are a few ways to check if Ticketmaster is having website issues:
- Try accessing Ticketmaster from different devices and internet connections – if it fails across the board, that’s a sign it’s down.
- Check Ticketmaster’s social media pages like Twitter for updates and announcements about outages.
- Visit Downdetector.com and search for Ticketmaster – it will show live outage reports.
- Try alternative ticket seller websites – if they load fine, the problem is probably Ticketmaster.
Why does Ticketmaster go down?
There are a few key reasons Ticketmaster tends to suffer outages and performance issues:
- High traffic – The huge spikes in visitor traffic for hot events or sales can overwhelm Ticketmaster’s servers.
- DDoS attacks – Malicious botnets targeting Ticketmaster can flood it with junk traffic and take the site down.
- Technical issues – Bugs, glitches and hardware failures can also cause unexpected downtime.
When will Ticketmaster be back up?
It’s hard to predict exactly when Ticketmaster will recover during an outage. Minor technical glitches are usually fixed within an hour or less. For larger outages, it may take a few hours up to a full day for Ticketmaster engineers to identify and resolve the problem across their servers worldwide. The best approach is to just monitor Ticketmaster’s social media and check back periodically until service is restored.
What to do when Ticketmaster is down?
If Ticketmaster is down, here are some tips on what you can do:
- Be patient and keep refreshing – sites usually bounce back quickly.
- Use your mobile app – the app may work if the website doesn’t.
- Switch to other ticket sellers – try sites like StubHub or SeatGeek.
- Come back later – most issues are temporary and resolved within hours.
Does Ticketmaster go down a lot?
Ticketmaster has improved its systems over the years, but outages do still occur, especially during peak sales or events. Some of their higher profile outages include:
- November 2018 – Down for nearly 5 hours during a major presale.
- October 2016 – Experienced intermittent issues during a Marvel Universe concert sale.
- August 2015 – Offline for over 3 hours on a Saturday prime time.
While frustrating, these types of outages are understandable given Ticketmaster’s massive traffic and complexity. Modern web infrastructure helps minimize downtime but isn’t immune to occasional hiccups.
Is Ticketmaster down for maintenance?
Ticketmaster does schedule planned maintenance windows where access may be limited for a short period. However, most downtime experienced is unplanned and due to technical failures or demand overload. Planned maintenance is also typically done late night/early morning to minimize impact.
Who manages the Ticketmaster website?
Ticketmaster is owned by Live Nation Entertainment, which is the world’s largest live events and ticketing company. The Ticketmaster brand and website is ultimately managed by Live Nation’s technology teams. They maintain and host the platform on web servers located across multiple data center locations worldwide.
How does Ticketmaster handle website traffic?
Ticketmaster utilizes a variety of solutions to handle massive traffic and demand spikes to their website during big sales or events, including:
- Load balancers to distribute requests across many servers.
- Caching systems like Varnish to improve performance.
- Geographically distributed infrastructure in data centers globally.
- Using cloud platforms like AWS for scalable capacity.
- Optimizing code and databases to support heavy workloads.
However, extreme traffic during major on-sales can still sometimes overwhelm systems and cause outages.
What is Ticketmaster’s website technology stack?
While Ticketmaster doesn’t share many technical details publicly, some of the key technologies believed to power their website include:
- Application servers like JBoss/WildFly and Node.js
- Java, JavaScript, HTML5 and CSS for website code
- MySQL and Oracle databases for data storage
- Akamai and Fastly CDNs for content delivery
- Amazon Web Services, Azure and bare metal servers
Having a complex mix of programming languages, frameworks, infrastructure and third-party services allows Ticketmaster to scale, but also introduces many potential failure points.
Does Ticketmaster have an app?
Yes, Ticketmaster has popular mobile apps for both iOS and Android devices. The apps allow you to browse events, buy tickets, manage your orders and store your tickets digitally.
The Ticketmaster mobile apps often work even when the main website is down. However, the apps rely on the same Ticketmaster servers, so very large outages can also impact app performance.
Is the Ticketmaster app more reliable?
Ticketmaster’s mobile apps are generally more reliable than the desktop website during periods of heavy traffic and outages. There are a few reasons for this:
- Apps are smaller in scope and lightweight compared to the full website.
- Engineering resources are invested into app resilience and performance.
- Apps can leverage local device caching and offline modes.
- Mobile networks provide more unpredictable traffic patterns.
However, the app can still suffer slowdowns or crashes during major website outages. Running searches, accessing tickets and other features depends on working backend Ticketmaster API services.
Does Ticketmaster have an API?
Yes, Ticketmaster provides a REST API that enables programmatic access to search events, reserve tickets, get order status and more. The API is used internally by the Ticketmaster mobile apps and also offered to third-party developers.
When the main Ticketmaster website goes down, the API often still functions initially. But a prolonged outage will also take the API offline as dependent services fail. The API uses modern architecture for high availability.
What is Ticketmaster’s call center number?
Ticketmaster’s customer service call center can be reached in the US at:
1-800-653-8000
This number connects you to their support team to get help with orders, billing questions, and other issues. Calling may be a useful fallback when the site is down, but hold times are often very long during major outages.
Does Ticketmaster have a status page?
Yes, Ticketmaster has an official status page at status.ticketmaster.com that provides real-time monitoring of their website, apps, API and other services. It shows any active incidents, outages, and maintenance windows affecting Ticketmaster platforms.
The status page lets you subscribe to SMS and email updates when Ticketmaster services experience issues or recoveries. This is often the fastest way to know if Ticketmaster is down and when it’s back up.
Can you access Ticketmaster on a mobile browser?
Yes, you can access the Ticketmaster website from a mobile browser just like on a desktop. Simply navigate to ticketmaster.com on your mobile device’s browser (Safari on iOS, Chrome on Android, etc).
The site will detect you are on a mobile device and serve a streamlined mobile layout. However, mobile web access is still prone to the same outages and errors that affect the desktop site.
Does Ticketmaster work with Google Pay and Apple Pay?
Ticketmaster has integrated both Google Pay and Apple Pay as checkout options for quicker, simpler mobile purchases. These contactless payment features allow you to checkout using payment tokens on your Android or iOS device instead of manual credit card entry.
Google Pay and Apple Pay can still be used to purchase tickets when the Ticketmaster website is down, as long as the mobile apps are still functioning. The actual payment transaction takes place on Google/Apple servers, minimizing reliance on Ticketmaster’s systems.
Can you use Ticketmaster internationally?
Ticketmaster has local websites and services for over 30 countries globally. Popular international sites include:
- United Kingdom – ticketmaster.co.uk
- Canada – ticketmaster.ca
- Australia – ticketmaster.com.au
- New Zealand – ticketmaster.co.nz
- Ireland – ticketmaster.ie
These localized sites have their own infrastructures. An outage on Ticketmaster US does not necessarily impact other countries. However, some very large outages can create a ripple effect if dependencies like APIs are affected.
Does Ticketmaster have reseller partnerships?
Yes, Ticketmaster partners with many ticket resale marketplaces and brokers to expand secondary inventory options. Major resale partners integrated into Ticketmaster’s exchange include:
- Vivid Seats
- SeatGeek
- StubHub
- TickPick
- RazorGator
- ScoreBig
If Ticketmaster goes down, these resellers may offer another avenue to get tickets. However, some also rely on Ticketmaster for primary market inventory, so their supply can be limited during outages.
Does Ticketmaster own any venues?
Ticketmaster’s parent company Live Nation Entertainment owns, operates, or has exclusive booking rights for over 200 major venues and festivals worldwide. Some of their major venues include:
- House of Blues (various locations)
- The Fillmore (various locations)
- Hollywood Palladium (Los Angeles)
- The Wiltern (Los Angeles)
- Hard Rock Live (various locations)
During a Ticketmaster outage, these venues may still be able to sell tickets directly through box offices or other means, providing an alternative.
Why doesn’t Ticketmaster have more competitors?
There are significant barriers that make it difficult for meaningful competitors to Ticketmaster to emerge, including:
- Exclusive venue deals – Locking up exclusive ticketing rights limits rivals.
- Technical complexity – Large scale ticketing technology is hard to replicate.
- Brand recognition – Consumers flock to a well-known brand.
- Data and analytics – Collecting and mining ticket data provides insights competitors lack.
- Financial clout – Ticketmaster’s large coffers lets them innovate and operationalize at scale.
Smaller competitors exist in niches, but no single company has yet managed to challenge Ticketmaster’s effective market dominance.
How does Ticketmaster use artificial intelligence?
Ticketmaster applies artificial intelligence and machine learning in a few key ways:
- Pricing optimization – AI models predict ideal ticket prices for maximum revenue.
- Purchase fraud detection – Identify bots and suspicious transactions.
- Customer service – Chatbots and virtual agents enhance support.
- Demand forecasting – Predict ticket sales momentum.
AI and ML allow Ticketmaster to leverage its vast data corpus to improve operations, sales and service. But overreliance on flawed models can also misprice tickets and alienate fans.
Has Ticketmaster considered using blockchain?
Ticketmaster has studied blockchain technology initiatives for several potential use cases:
- Ticketing issuance – Issue ticket NFTs instead of paper tickets or QR codes.
- Combating fraud – Leverage blockchain’s transparency and immutability.
- Smart contracts – Automate more ticketing business logic.
- Supply chain tracking – Enhance visibility into ticket movement.
However, Ticketmaster is still in experimentation mode when it comes to blockchain. Real-world application at their massive scale has challenges around performance, UX, and changing longstanding infrastructure.
Conclusion
Ticketmaster going down can be extremely disruptive for fans excited to lock in seats for must-see events and concerts. Technology at such a large scale will always be prone to intermittent issues. While unfortunate when outages occur, some solace can be taken in knowing the problems are usually temporary. Ticketmaster’s engineers work diligently to minimize downtime and keep the ticket buying experience running smoothly.