O2 Priority is a perk offered to O2 mobile customers in the UK that provides access to exclusive offers,Early access to concert tickets is a popular O2 Priority benefit. However, some customers have reported issues buying tickets through the O2 Priority app or website.
Common reasons O2 Priority may not let you buy tickets
Here are some of the most common reasons you may be unable to purchase tickets through O2 Priority:
Tickets are sold out
The most obvious reason is that the tickets have already sold out before you had a chance to access them. O2 Priority typically gives customers a 30 minute head start on buying tickets before they go on general sale. However, for very popular events, tickets can sell out extremely quickly even during the priority booking window.
Technical issues
Sometimes there may be technical glitches with the O2 Priority app or website that prevent ticket purchases from going through. Trying again later often resolves temporary outages. Make sure you have the latest version of the app installed as well.
Eligibility requirements not met
To access O2 Priority, you need to have been an O2 customer for at least 6 months. Newer customers may be blocked from some offers. Your account must also be in good standing without any overdue payments.
Purchase limits
O2 Priority may impose limits on the number of tickets you can buy for a particular event. This helps ensure tickets are available to more customers. If you try exceeding the stated limit, your transaction may be declined.
Event not participating in O2 Priority
Not every concert or event offers O2 Priority early access to tickets. It is up to the event organizer or promoter to decide if they want to partner with O2 Priority. If an event is not listed in the O2 Priority app, it likely means presale tickets are not available.
Troubleshooting tips
If O2 Priority won’t let you buy tickets, here are some troubleshooting steps to try:
Check eligibility and priority windows
- Confirm you have been an O2 customer for at least 6 months.
- Make sure the priority booking window is still open and has not ended.
- Check that there are no account blocks due to payment issues.
Try a different device
Technical issues may be device-specific. Try accessing O2 Priority on a different smartphone, computer, tablet, etc. This can bypass any software bugs preventing purchases.
Use a different payment method
If you are declined when checking out, your original payment method may be causing problems. Try a different credit/debit card, PayPal, etc. Update expired card details if needed.
Call O2 customer service
As a last resort, calling O2 and speaking with a customer service agent may help identify and resolve any outstanding issues. They can check your account status, eligibility, and verify if there are known technical problems on O2’s end.
Try again later
For temporary technical glitches, waiting and trying again later often works. Outages rarely persist longer than a few hours. Alternatively, you can attempt accessing O2 Priority through a different sales channel (app vs. website).
Why does O2 Priority sometimes not work?
Although frustrating when problems arise, there are some reasonable explanations for why O2 Priority ticket purchasing may fail:
Overwhelming demand
The early access window draws huge numbers of eager customers. This flood of traffic can sometimes overwhelm the servers. Technological constraints simply can’t always keep up with extreme demand.
Bugs and glitches
With any complex software system, occasional bugs are inevitable. Priority access requires coordinating O2’s systems with multiple event ticketing platforms. This intricate backend integration may malfunction at times.
Intentional controls and limits
To create a fairer process, O2 purposely implements limits on ticket quantities and eligibility requirements. While annoys some customers, these controls try to accommodate more people.
Lack of inventory
O2 Priority provides early access to tickets, but does not guarantee stock. For hot shows, the allotted inventory may run out before all interested customers can purchase.
How to improve your chances of buying tickets
Despite potential hurdles, there are tips to improve your odds of successfully buying tickets through O2 Priority:
Create an O2 Priority account in advance
Register for an O2 Priority account well before you want to buy tickets. Confirm it is working properly ahead of time.
Log in right when the window opens
Be ready and logged into your O2 Priority account right as early access begins. Don’t waste any of the limited 30 minute window.
Use the app, not the website
For high demand events, the app tends to have less traffic issues. Install the latest version and have push notifications enabled.
Be ready to check out FAST
Have your payment details saved and be ready to complete the purchase instantly. Any delay could result in losing tickets.
Try for general on-sale too
If you miss out on early access tickets, do not fret. Still try your luck during the general public on-sale date and time.
Example scenarios
To illustrate when O2 Priority may or may not work as expected, here are some example scenarios a customer might experience:
Scenario 1: Smooth success
- Customer has been an O2 subscriber for 2 years
- They log into the O2 Priority app 5 minutes before ticket access begins
- At the start time, they immediately select ticket quantities and enter payment details
- The transaction processes successfully and they receive a confirmation email
This is the ideal case where a savvy customer uses the O2 priority access effectively to purchase tickets.
Scenario 2: Sold out instantly
- Customer opens O2 Priority access right when the 30 minute window begins
- However, a message states tickets are already 100% sold out
- Demand exceeded the number of tickets allocated for priority access
- The customer is disappointed at missing out despite their best efforts
For extremely popular events, priority does not guarantee tickets if demand far outweighs supply.
Scenario 3: Technical difficulties
- Customer tries using O2 Priority as soon as early access starts
- But the app crashes before they can select ticket quantities
- When they re-open the app, tickets are gone and purchases are closed
- A temporary technical glitch prevented them accessing tickets
Sporadic technical issues like app crashes or website outages can unfortunately strike at inopportune times.
Conclusion
O2 Priority offers a great perk of early ticket access for O2 customers, but is not flawless. Technical problems, high demand, eligibility restrictions and insufficient ticket inventory can derail some purchase attempts. With persistence and savvy timing, your chances improve significantly. But disappointment is still possible for the most coveted events when demand exceeds supply.
