There are a few reasons why you may be unable to transfer your Ticketmaster tickets. The main reasons are restrictions set by the event organizer, technical issues, or the tickets are non-transferable by design.
Tickets Have Transfer Restrictions
Many event organizers put restrictions on transferring tickets. This is usually to discourage scalping or resale of tickets at inflated prices. Some common transfer restrictions include:
- Tickets can only be transferred to someone you know, like friends or family. You may have to provide their name.
- There is a limit on how many times the tickets can be transferred.
- Tickets cannot be resold above face value.
- Tickets can only be transferred up to a certain date before the event.
If you try to transfer tickets that violate the event restrictions, the transfer will be blocked. You need to check the specific rules for your event tickets.
Technical Issues
Sometimes there are technical problems that prevent ticket transfers:
- The Ticketmaster website or app is having temporary glitches.
- There is an issue verifying your account or login.
- Your payment information is outdated.
- You need to update your browser or app.
- Your transfer request didn’t process correctly.
For technical problems, you may need to try the transfer again later or contact Ticketmaster customer support for assistance. Temporary technical glitches can often be resolved within a few hours or days at most.
Non-Transferable Tickets
Some tickets are completely non-transferable and must be used by the original purchaser:
- Mobile/Print-at-home tickets – These allow instant delivery but cannot be transferred once purchased.
- Will Call tickets – These must be picked up at the venue box office with the original purchaser’s ID.
- Season tickets or passes – These usually have person-specific membership requirements.
- Student/Military tickets – These require verification of status.
If you have non-transferable tickets, your only options are to attend yourself or request a refund if available. The tickets cannot be transferred to someone else in most cases.
How to Tell If Your Tickets Are Transferable
To check if your Ticketmaster tickets are transferable:
- Log in to your Ticketmaster account online or in the app.
- Find the order with the tickets.
- Select “Transfer Tickets.”
- Follow the prompts to transfer tickets.
- If you see an error about transfers being disabled, then the tickets cannot be transferred.
This will verify if there is a block on that specific ticket order. Some event tickets will be transferable while others are not, so check each order.
Troubleshooting Ticketmaster Transfer Problems
Here are some troubleshooting steps if you are unable to transfer your Ticketmaster tickets:
- Check for transfer limits – Make sure you did not exceed the number of allowed transfers.
- Try on a different device – Switch to a computer, phone, or tablet if possible.
- Use a different browser – Sometimes browser conflicts cause issues.
- Update your Ticketmaster account info – Make sure all personal and payment details are current.
- Contact Ticketmaster – Get help via live chat, phone, email, or social media.
- Verify recipient details – Double check their name, email, account setup if required.
Ticketmaster also provides an online ticket transfer troubleshooter to walk you through potential issues. Going step-by-step can identify any problems.
How to Contact Ticketmaster for Transfer Help
If you still cannot resolve your ticket transfer issues, reach out to Ticketmaster customer service for assistance:
- Live chat – Available during business hours on the Ticketmaster website.
- Phone – Call their support line at +1 800-653-8000.
- Email – Send details to their customer service team.
- Social media – Tweet @Ticketmaster or contact them via Facebook.
When you contact them, provide your order number, account email, event details, and any error messages you received. Their support team can then investigate and either enable the transfer or determine if they are non-transferable tickets.
What to Do With Non-Transferable Tickets
If your tickets ultimately cannot be transferred, here are your options:
- Attend the event yourself – This is required for Will Call and other person-specific tickets.
- Sell them through Ticketmaster’s resale platform – Their verified resale process may allow recouping costs.
- Gift them – You can transfer non-transferable tickets to someone as a gift in some cases.
- Donate them – You may be able to donate unusable tickets to charity for a tax deduction.
- Request a refund – If available, get your money back by returning the tickets.
Review Ticketmaster’s policies carefully for your specific event and ticket type to understand your options. Their support team can also clarify what is permitted if you are unable to use non-transferrable tickets.
Conclusion
Trouble transferring your Ticketmaster tickets is frustrating, but the problem is usually caused by external restrictions, technical glitches, or non-transferable ticket types. Carefully review the transfer rules for your tickets, troubleshoot any issues, and contact customer service if you still need assistance. With some patience and help from Ticketmaster’s support team, you should be able to resolve the problem or find alternatives so your tickets don’t go to waste.