Trying to submit a listing on Ticketmaster but running into issues? There are a few common reasons why you may be unable to complete the listing submission process on Ticketmaster.
You don’t have an approved Ticketmaster account
In order to submit listings on Ticketmaster, you need to have an approved Ticketmaster seller account. The account approval process requires submitting information about your business, venue, and events. If you don’t have an approved Ticketmaster seller account yet, you won’t be able to submit new listings.
To get a Ticketmaster seller account, you’ll need to go through their application process. This involves providing details about your business, venue, and the types of events you plan to list. Ticketmaster will review your application and if approved, will set up a seller account for you. Once you have an approved seller account, you’ll be able to submit and manage event listings.
You’re not using the right tool to submit listings
Listings need to be submitted through Ticketmaster’s event management platform, which is different from their main website. If you’re trying to create a listing directly on Ticketmaster.com, it won’t work.
Instead, you need to access your Ticketmaster seller account and use their event management system. This is usually Ticketmaster’s Promoter Central, Event Manager Pro, or a similar platform depending on your account setup. These tools allow you to create event listings, configure ticket setups, and manage all the details.
Trying to submit listings directly through Ticketmaster.com is a common mistake. Be sure you’re accessing your seller account and using the correct event management platform.
Missing required information
All Ticketmaster listings require certain pieces of information in order to be submitted successfully. If any required fields are missing, it can prevent you from completing the listing process. Some of the key details that need to be filled in include:
- Event name
- Event date
- Event venue
- Ticket prices
- Event capacity
- Onsale and offsale dates
Carefully go through the listing form and ensure all required fields are filled out. Any blank fields may cause the submission to fail or get stuck in a pending state.
Event date issues
Sometimes there can be issues with the event date that prevent successful listing submission. Here are some potential date-related problems:
- Date is too soon – Ticketmaster requires listings be submitted at least 7 days before the event date.
- Date is too far – Ticketmaster only allows events to be listed up to 1 year in advance.
- Date is blocked – Certain high-demand dates are “blocked” until they are released by Ticketmaster closer to the event.
- Date isn’t valid – Make sure the date follows the proper format (mm/dd/yyyy).
Checking for any date-related errors and fixing them may allow you to complete the submission.
Venue issues
To list an event on Ticketmaster, the venue needs to be available in their system. If you enter a venue that Ticketmaster doesn’t recognize, it can cause listing issues. Some things to check:
- Use the exact official venue name as listed in Ticketmaster’s system.
- For new venues, contact Ticketmaster to add the venue information to their database first.
- Make sure to select the right venue if there are multiple similar venue names.
Having the correct approved venue in Ticketmaster is required for event listings. Take time to verify the venue information is accurate and available in their system.
Problems with ticket setup
Getting the ticket configuration right is key for submitting a listing to Ticketmaster. Here are some potential ticket setup issues:
- No ticket prices entered
- Ticket prices below allowable minimums
- Too many price types and tiers
- Invalid ticket onsale or offsale dates
- Total event capacity not aligned with tickets
Carefully entering the pricing configurations, onsale and offsale dates, and capacity, can help avoid errors. Follow Ticketmaster’s guidelines for setting up tickets properly.
Technical or system issues
Like any website or platform, sometimes there may be technical glitches on Ticketmaster’s side that prevent listings from going through. Some possible technical issues include:
- Platform bugs or errors
- System downtime for maintenance
- Connectivity problems on your end
- Web browser inconsistencies
If you’ve verified all the details are correct but the listing still won’t submit, temporary technical problems may be the culprit. Try again later or contact Ticketmaster support if the issue persists.
Account restrictions or limits
Depending on your Ticketmaster account status, there may be some restrictions that prevent listings. Check for:
- Listing limits – Accounts may have caps on how many active listings they can have.
- Blocked categories – Some categories like sports or concerts may not be permitted.
- Restricted venues – Limits on which venues you can submit listings for.
- Probationary status – Recent violations may result in temporary submission blocks.
If your account has reached its limits or has certain restrictions, listings will be declined. Check your account agreement and status.
Issues with your billing account
In order to collect fees on ticket sales, you need to have a valid payment account set up with Ticketmaster. Listing submissions may fail if:
- Your payment account details are outdated or invalid.
- Your account lacks sufficient funds to cover Ticketmaster fees.
- You have unpaid balances or past due amounts.
Ensuring your billing account is set up properly and in good standing can help avoid problems when submitting listings.
Failed Ticketmaster review process
After submitting a listing, Ticketmaster conducts a review before approving and activating the event. Listings can be rejected if they fail to meet Ticketmaster’s requirements. Some reasons a submission might get declined after review include:
- Event details are inaccurate or misleading.
- The event category is not appropriate.
- The venue does not match the event type.
- Ticket details are not acceptable.
- The event goes against Ticketmaster’s prohibited content policies.
Fixing any issues and aligning with Ticketmaster’s standards can help your listing pass the review step and go live.
You need to re-submit for a cancelled or postponed event
If an event was previously listed but then cancelled or postponed, you may need to fully re-submit the listing instead of just editing the old one. This is especially true if the venue, date, or other key details are changing.
Ticketmaster may require a brand new submission in these cases rather than just updating the existing event. Be sure to fill out the listing form from scratch with the new details.
How to troubleshoot and fix Ticketmaster listing submission issues
If you’re running into roadblocks submitting Ticketmaster listings, here are some tips to troubleshoot and fix potential issues:
- Carefully review all listing details, required fields, selections, etc. before submitting.
- Check for system or technical issues on Ticketmaster’s side.
- Ensure you are using the correct Ticketmaster seller platform.
- Verify your account status allows listings and there are no blocks.
- Contact Ticketmaster seller support for assistance if needed.
- For a postponed or cancelled event, re-submit a brand new listing.
- If issues persist, request Ticketmaster review your account and listing eligibility.
With some diligence and troubleshooting, you can usually identify and resolve the problem preventing your listings from being submitted. Ticketmaster support can also lend a hand if you need it.
Frequently Asked Questions
What are the steps to submit a listing on Ticketmaster?
Here are the key steps to submit a Ticketmaster event listing:
- Log into your approved Ticketmaster seller account.
- Access the event management platform (Promoter Central, Event Manager Pro, etc.)
- Click to create a new event listing.
- Enter all required event details including name, date, venue, ticket prices.
- Set up the ticket configurations and inventory.
- Submit the listing for Ticketmaster review.
- Ticketmaster will review and approve the event to go live on the site.
How long does Ticketmaster listing approval take?
Ticketmaster aims to review and approve event listings within 5-7 business days after submission. However, it can sometimes take up to 2 weeks for the review process to be completed.
Can I edit a submitted Ticketmaster listing?
Before a listing is approved, you can still edit and make changes to the submission details. Once Ticketmaster has approved the event, you may have limited ability to edit certain aspects like ticket prices and inventory.
What are Ticketmaster’s seller account requirements?
To be approved for a Ticketmaster seller account, you generally need:
- An existing business and website.
- Proof of your business licenses, registration, and credentials.
- Tax identification documents.
- Information about your events, venues, and inventory.
- An approved payment account and fees agreement.
Can I use a custom ticket template on Ticketmaster?
No, Ticketmaster does not allow custom or 3rd party ticket templates. You must use Ticketmaster’s default ticket designs and layouts.
Conclusion
Submitting event listings is key to promoting your events and selling tickets on Ticketmaster. If you run into issues with the listing process, causes can range from account restrictions to technical glitches to missing information. By methodically troubleshooting and validating your listing details, account status, and the Ticketmaster platform, you can usually identify and resolve problems that are preventing your submissions from going through successfully.
| Common Listing Submission Issues | Potential Solutions |
|---|---|
| No approved Ticketmaster seller account | Complete account application process |
| Not using correct event management platform | Ensure accessing seller account portal |
| Missing required information | Fill in all necessary event details |
| Invalid event date | Correct date format, check date rules |
| Venue not recognized | Use exact venue name, add new venues |
| Ticket pricing/setup problems | Follow Ticketmaster ticket guidelines |
| Technical/system issues | Retry later or contact support |
| Account restrictions | Review account limits and status |
| Billing/payment issues | Update payment account details |
| Failed listing review | Ensure listing follows requirements |
