There are a few reasons why you may not be able to add Ticketmaster tickets to your Apple Wallet:
Incompatible Ticket Types
Not all Ticketmaster tickets are eligible to be added to Apple Wallet. Apple Wallet only supports mobile entry tickets that have a scannable barcode. If your ticket is a traditional paper ticket or an online e-ticket without a barcode, it cannot be added to Apple Wallet.
Here are some examples of Ticketmaster ticket types that are incompatible with Apple Wallet:
- Print-at-home tickets
- Mail delivery tickets
- Will call tickets that must be picked up at the venue
- Some third-party resale tickets
If your Ticketmaster ticket falls into one of those categories, it does not have the required barcode to be scanned from Apple Wallet. You would need to have the physical paper ticket or print out the e-ticket to be scanned at the venue.
Unsupported Events
Apple Wallet only supports Ticketmaster mobile entry tickets for certain live events at this time. Some examples of events that may not allow mobile entry include:
- Sporting events at some venues
- Concerts at certain smaller venues
- Comedy shows
- Theater performances
Event organizers and venues have to opt-in to enable mobile ticket delivery to Apple Wallet. If the event you purchased tickets for has not enabled mobile entry through Apple Wallet, you will not be able to add the tickets even if you have a scannable barcode.
Transferability Restrictions
Many Ticketmaster mobile entry tickets cannot be transferred or sold after purchase. This is to prevent fraud and scalping.
If you purchased tickets from someone after the initial sale, they may not be transferrable to your Apple Wallet. The original purchaser would have to initiate the transfer to your Apple Wallet account through Ticketmaster.
Similarly, if you purchased tickets with the intent to sell them, you likely won’t have the option to transfer them to a buyer’s Apple Wallet.
Technical Issues
In some cases, you may run into technical issues when trying to add eligible Ticketmaster tickets to Apple Wallet:
- Error adding tickets: This could be due to an issue with the connection, the Apple Wallet servers being down, or a problem scanning the barcode.
- Tickets already claimed: Someone else may have already added the tickets to their Apple Wallet. Tickets can only be claimed once.
- Invalid ticket barcode: Sometimes barcodes can become corrupted or invalidated if there is an issue with the ticket issuer.
If you run into a technical issue, you may need to contact Ticketmaster customer support for troubleshooting help.
Using an Android Device
Apple Wallet only works on Apple devices like iPhones, iPads, and Apple Watches. If you are trying to use Apple Wallet on an Android device, it will not work.
For Android devices, you would need to add eligible tickets to Google Pay. If the tickets were not issued as mobile entry tickets with a scannable barcode, they will not be compatible with Google Pay either.
Event Date Has Passed
Apple Wallet and Ticketmaster will invalidate mobile entry ticket barcodes once the event date has passed. This prevents fraudulent reuse of tickets.
If your event has already taken place, you will no longer be able to add those tickets to Apple Wallet or use mobile entry. You would need to have printed paper tickets or print-at-home e-tickets.
Unsupported Countries
Mobile ticketing with Apple Wallet is only available in certain countries where Apple Wallet is supported and Ticketmaster has enabled the feature. If you are located in an unsupported country, you will not be able to add eligible tickets to Apple Wallet.
Here are some of the countries currently supported for Ticketmaster mobile entry tickets in Apple Wallet:
- United States
- Canada
- United Kingdom
- Australia
If you are located in a country not on that list, Apple Wallet ticket delivery may not be available.
How to Get Ticketmaster Tickets in Apple Wallet
If you want to get Ticketmaster tickets into your Apple Wallet, follow these tips:
- Purchase mobile entry tickets – Make sure to buy ticket types marked as “Mobile Entry” or “Tap To Enter.” Print-at-home and mail delivery are not eligible.
- Check event and venue – Confirm the event organizer has enabled mobile entry and scanning for the event.
- Use Apple device – Add tickets on an iPhone, iPad, or Apple Watch with latest OS version.
- Claim tickets promptly – Claim mobile entry tickets to Apple Wallet as soon as available.
- Troubleshoot issues – Contact support if running into technical difficulties adding tickets.
Benefits of Using Apple Wallet for Tickets
There are some great benefits to using mobile entry tickets in Apple Wallet instead of paper tickets or printouts:
- Convenient – Tickets are easily accessible from your phone and Apple Watch.
- Secure – Tickets in Wallet are encrypted and protected by biometric authentication.
- Green – No need to print paper tickets, which is better for the environment.
- organized – All tickets stored in one place instead of hunting down printouts.
- Scannable – Mobile entry tickets have scannable barcodes for easy venue entry.
Conclusion
In summary, there are a few key things that determine whether you can add Ticketmaster tickets to Apple Wallet:
- Ticket type must be mobile entry with barcode
- Event must support mobile ticketing and scanning
- Tickets must be claimed on Apple device like iPhone or Apple Watch
- Unsupported ticket types include print-at-home and mail delivery
- Technical issues may prevent adding tickets in some cases
Following best practices around purchasing mobile entry ticket types, promptly claiming tickets, and troubleshooting any issues can help maximize your chances of using Apple Wallet for Ticketmaster events. Contact Ticketmaster customer service if you are unable to add eligible tickets so they can assist you.
