If you purchased tickets through Ticketmaster, your receipt will be available through your Ticketmaster account. Ticketmaster provides digital receipts for all ticket purchases as part of their paperless ticketing system.
How to find your Ticketmaster receipt
There are a few easy ways to access your Ticketmaster receipt:
- On the Ticketmaster website – Sign in to your Ticketmaster account, go to ‘My Account’ and select ‘Order History’. Find your order and select ‘View Order Details’, then scroll down and click ‘Download Receipt’ to view and save your receipt.
- Ticketmaster app – Open the Ticketmaster app on your mobile device, go to the ‘Orders’ tab and select your order. Scroll down and tap ‘Download Receipt’ to view and save your receipt.
- Email – Check the email address associated with your Ticketmaster account. Ticketmaster will send you a confirmation email with receipt attached after every purchase.
If you cannot find your receipt through these methods, you can contact Ticketmaster Fan Support for assistance accessing your past order information and receipts.
What information is on your Ticketmaster receipt?
Your Ticketmaster receipt will contain detailed information about your ticket purchase, including:
- Order number
- Date of purchase
- Event name, date, time and location
- Seat details including section, row and seat numbers
- Number of tickets purchased
- Itemized list of fees (service fees, facility fees, etc)
- Order total amount
- Payment method used
- Shipping address if tickets were mailed
- Barcode for e-tickets
This receipt serves as proof of purchase and also contains any important details you need to access your event tickets.
Why you may need your Ticketmaster receipt
There are a few key reasons why you may need to access your Ticketmaster receipt:
Proof of purchase
Having your receipt provides proof that you purchased the tickets in your order. Venues may ask to see your receipt when you arrive for an event, especially for electronic tickets. The barcode on the receipt can be scanned for entry.
Obtaining event information
Your Ticketmaster receipt has the event name, date, times and venue location. This information can help remind you when and where your event is taking place.
Details of what was purchased
The receipt outlines exactly what tickets were purchased, including the number of tickets, seat locations, ticket prices and itemized fees. This is helpful if you need to verify any of these details from your purchase.
Tax reporting
If any portion of your ticket purchase is tax deductible for business purposes, you will need the receipt for tax reporting and as documentation for deducting those expenses.
Ticket transfers or sales
To transfer or sell tickets to someone else, you will need to provide them with a copy of the receipt as proof that you originally purchased the tickets.
Returns and exchanges
If you need to return or exchange tickets for a new date or location, Ticketmaster will require you to present your receipt to process the changes to your order.
Refund requests
In some cases if an event is cancelled or you can no longer attend, you may be eligible for a refund. Having your receipt is necessary when requesting a refund from Ticketmaster to verify your purchase.
How long should you keep your Ticketmaster receipt?
It’s recommended to save your Ticketmaster receipt until after you have attended the event. In some cases, you may want to keep the receipt for longer:
- For tax purposes – If claiming a deduction, keep for 7 years
- For major purchases – Keep for warranty, exchange or refund periods
- For recurring events – Keep annually if you attend the same event each year
You can easily save digital copies of your Ticketmaster receipts for long-term access when needed. Download and store the receipts on your computer, print hard copies or forward the email receipts to yourself.
What if you lose your Ticketmaster receipt?
If you accidentally deleted your receipt or can no longer find it, don’t worry. You can retrieve a copy of your Ticketmaster receipt by:
- Logging into your Ticketmaster account and looking up your order history
- Contacting Ticketmaster Fan Support for assistance
- Checking your email for the original confirmation email with receipt
As long as you purchased the tickets from your Ticketmaster account, their records will still show the order details and receipt that can be retrieved at any time.
Protecting yourself without a receipt
If you truly cannot locate your Ticketmaster receipt, here are some tips to still protect yourself when attending an event:
- Bring a printed credit card statement showing the Ticketmaster purchase
- Have your ticket barcode ready to scan digitally or print the e-tickets
- Bring confirmation email or take screenshot of order details
- Arrive early in case additional verification is needed without receipt
While the receipt is the ideal form of purchase verification, these alternatives can also demonstrate that you bought the tickets if issues arise.
How to add your receipt to your mobile wallet
For easy access, you can add your Ticketmaster receipt to your digital wallet on your smartphone:
iPhone Wallet
- Open the receipt on your iPhone
- Tap the ‘Share’ button
- Select ‘Add to Apple Wallet’
- Confirm adding the receipt to your Wallet
Google Pay
- Open the receipt on your Android device
- Tap the ‘Share’ or 3-dot menu icon
- Choose ‘Save to Google Pay’
- Select Google Pay account if prompted
This stores your receipt securely on your phone for quick retrieval as needed.
Conclusion
Your Ticketmaster receipt provides important proof of purchase and event details. While attending an event, have it readily available digitally or printed in case it needs to be presented. Also save the receipt until after the event for returns, exchanges or refunds. If your receipt is misplaced, you can retrieve it from your Ticketmaster account order history. With electronic ticketing, receipts are key to ensuring you can easily access the events you purchased.