Finding your New York Yankees tickets can sometimes be a frustrating process, especially if you purchased them online or through a third party seller. However, there are a few easy ways to locate your tickets if you know where to look. In this comprehensive guide, we will walk through the main methods for retrieving both digital and physical Yankees tickets so you never have to miss a game.
Checking your email confirmation
If you purchased tickets online directly through the Yankees website, the first place to check is your email inbox. Every online order comes with an email confirmation that should have details about your specific tickets. The confirmation will note important info like the date, seat location, barcode, and delivery method. If the tickets are digital, there will be instructions on how to access them through the MLB Ballpark app. For physical tickets, the confirmation will indicate when they were mailed out or if you chose instant download. So dig through your inbox for an email from yankees.com and start there.
Downloading the MLB Ballpark app
Mobile tickets are becoming more and more common, especially in the age of COVID-19. If you bought digital tickets from the Yankees site, you will need to use the MLB Ballpark app to access them. The app allows you to manage, send, and scan your tickets electronically from your smartphone. After purchasing your tickets, you should receive an email with instructions to download the MLB Ballpark app and log-in using the same account details as yankees.com. Once in the app, you can view your upcoming Yankees tickets by date and transfer them to friends if needed. As long as your phone has battery life and internet connection, you’ll have access to your tickets.
Checking your Yankees account online
In addition to the MLB Ballpark app, you can also view your Yankees tickets by logging into your account on yankees.com. Navigate to the Tickets section of your account and you should see all upcoming games you purchased tickets for. This allows you to double check the details and make sure everything looks accurate. If you’re having trouble accessing your account online, you can chat with a Yankees ticket representative or call the customer service line at (212) YANKEES.
Looking at your digital ticket partner
If you bought from a secondary market reseller like Stubhub or Vivid Seats instead of directly through the Yankees, your tickets may be located elsewhere. Many ticket resellers now use their own apps and accounts to distribute digital tickets. Check your confirmation email for details on which company you purchased from. Make an account with that company if you haven’t already and explore their app or website for a way to access your tickets. There should be options to view, send, or sell your tickets through their specific platform.
Troubleshooting Issues
Despite your best efforts, you may encounter some hiccups in the Yankees ticket retrieval process. Here are some common issues and troubleshooting tips:
Problem: Tickets are incorrect or missing
First, double check that you have the right game and seat info. If everything looks correct on your end, reach out to your point of purchase – whether that is the Yankees directly or a secondary seller. They should be able to confirm if there was an error on their end and reissue new tickets if needed. Be ready to provide order details like the date, seats, and confirmation number as reference.
Problem: Account won’t verify
If you’re having login issues, try resetting your password for that website. Click forgot password and follow the recovery prompts. If that doesn’t work, contact the support team for help accessing your account. They can walk through options like security questions to get you verified.
Problem: Tickets not showing up in app
First, make sure you have the latest version of the MLB Ballpark app. If your tickets were recently purchased, try force quitting and re-opening the app to refresh. If that doesn’t work, uninstall and reinstall the app completely. As a last resort, reach out to customer support through the app for troubleshooting help. They can confirm if your ticket purchase is properly linked to your account.
Problem: Physical tickets not received
If you chose physical tickets but haven’t received them within 2 weeks of the game, it’s time to take action. First, check with your building to confirm no package was dropped off without you knowing. If that’s a dead end, call the Yankees ticket office at (212) YANKEES to inquire about a reprint. As long as you have your confirmation number, they can void the original tickets and reissue new ones. Allow 5-7 business days for delivery.
Game Day Options
For those last minute scenarios where you realized your Yankees tickets are missing, all hope is not lost. Here are some tips to retrieve replacement tickets on game day:
Visit the Yankee Stadium ticket office
If you arrive at the stadium without tickets in hand, start by visiting the on-site Yankees ticket office. Bring a copy of your confirmation email and order details. They will look up your purchase in their system and print ticket reprints for you. The ticket office opens 2 hours before game time and is located at Gate 4 next to the Hard Rock Cafe. There is usually a customer service representative who can assist you.
Look into Ticketmaster’s Fan Support Site
The Yankees provide an on-site resolution center called the Ticketmaster Fan Support Site. It is located next to Gate 6 and open 2 hours before first pitch. Similar to the ticket office, they can look up your ticket purchase and verify your identity to print last minute replacements. Bring your ID and order info. This is your quickest option.
Consider mobile transfer options
If you originally bought digital tickets, see if your ticket provider like StubHub allows mobile transfers on the day of the event. You can quickly send a ticket to your phone or a friend’s device as you’re arriving. As long as you have cell service near the stadium, this convenient option gets you a scanable barcode in minutes. Check the specific transfer policy to confirm availability.
Future Prevention Tips
While you may have solved your missing ticket dilemma for today’s game, here are some tips to avoid the problem altogether next time:
Take a screenshot
Whether you have digital or physical tickets, take a screenshot of the details for safekeeping. This ensures you always have a backup if your tickets get lost or have issues loading on game day. Save it somewhere easily accessible even offline like your photos. Some apps allow in-app screenshots for convenience.
Save Important Emails
When you make a ticket purchase online and receive a confirmation email, save or star it for future reference. If you need to look up order details or reprint tickets, you will have the info handy in your inbox. You can also print out a physical copy to take with you as back-up.
Add Tickets to Your Phone’s Wallet
For digital tickets, make sure to add them to your phone’s digital wallet when possible. On iPhone this is called Wallet, on Android it is Google Pay. Stadiums are increasingly allowing contactless entry by scanning digital wallets. This minimizes hassle if you lose cell service or have app issues. Your ticket will still appear in your wallet offline.
Bookmark Important Websites
To easily access your Yankees ticket account, bookmark the page on your web browser and save the URL somewhere findable. That way you can login to view tickets even if you misplace your confirmation email. Also bookmark MLB Ballpark app download link for quick reinstall if needed.
Triple Check Ticket Delivery Method
When purchasing tickets, pay very close attention to the delivery method you select. Communicate with anyone you share tickets with to minimize confusion. Confirm if they were emailed, need to be downloaded from an app, or will be mailed. Remove uncertainty ahead of time.
Conclusion
While lost Yankees tickets can certainly disrupt your game day experience, just remember you have options. Carefully check your purchase confirmation details, dig into your official accounts, or visit resolution centers on site. If available, mobile transfers can be a seamless last resort. And going forward, take preventative measures like screenshots and ticket wallet storage to avoid misplaced tickets altogether. With the right preparation and quick action, you can get back to enjoying the ballgame. Let’s go Yankees!
Here are some related statistics in a table:
| Year | Total Yankees Home Game Attendance | Average Attendance Per Game |
| 2019 | 3,304,404 | 40,743 |
| 2018 | 3,482,855 | 42,998 |
| 2017 | 3,203,490 | 39,544 |
This table helps illustrate the huge crowds and ticket demand at Yankee Stadium over the past few seasons. With over 3 million fans flooding the gates each year, it’s no wonder people run into issues with lost or forgotten tickets from time to time. Following the tips in this guide will help minimize headaches and get you into the stands to enjoy the amazing atmosphere. Let’s have a great season!
