Front Gate Tickets is the official ticket provider for many major concerts, festivals, and live events around the United States. When you order tickets from Front Gate Tickets, you may be wondering – where do the tickets get shipped from?
The simple answer is that Front Gate Tickets has multiple fulfillment centers located around the country. So when you place an order, it will likely ship out from a facility that is closest to your shipping destination in order to get the tickets to you quickly and efficiently.
In this article, we’ll provide more details on Front Gate Tickets’ fulfillment and shipping operations. We’ll cover where their ticket fulfillment centers are located, how they select which one will handle your order, typical shipment times, delivery options, and what to do if you have any ticket delivery issues.
Front Gate Tickets Fulfillment Centers
Front Gate Tickets has a network of fulfillment centers strategically located around the United States. They currently have major fulfillment operations in these cities:
- Austin, TX
- Columbus, OH
- Grand Rapids, MI
- Memphis, TN
- Ontario, CA
- Orlando, FL
- Syracuse, NY
Having fulfillment centers positioned in different geographic regions allows Front Gate Tickets to efficiently serve customers across the country. It gives them flexibility in terms of picking the best location to fulfill orders from and shortening delivery times.
Front Gate Tickets may periodically add new fulfillment centers or shift operations if they take on large new clients that would require more order volume from a specific area. But the cities listed above represent their core fulfillment hubs at the present time.
How They Select the Fulfillment Center for Your Order
When you place an order with Front Gate Tickets, an automated system will determine the best fulfillment center to process and ship your order from. This decision is made based on:
- Your shipping destination – Orders are typically fulfilled from the facility that is closest to the delivery address, minimizing transit time.
- Current facility capacity and inventory – The system looks at current volumes and ticket availability at each facility when deciding where to fulfill an order.
- Special handling needs – Some events may have specific fulfillment requirements that dictate which facility handles those orders.
Rest assured the whole process happens behind the scenes. As the customer, it makes no difference to you which physical facility your order comes from. You simply purchase your tickets as normal on frontgatetickets.com and they take care of getting them dispatched from the optimal center.
Expected Delivery Times
Front Gate Tickets leverages major shipping carriers like FedEx, UPS, and USPS to deliver event tickets across the United States.
You can expect your Front Gate Tickets order to arrive via one of the following delivery timelines once your order is processed:
FedEx/UPS Ground Shipping
| Shipping Distance | Estimated Delivery Time |
| 0-150 miles | 1-2 business days |
| 151-300 miles | 2 business days |
| 301-600 miles | 3 business days |
| 601-1000 miles | 4 business days |
| 1000+ miles | 4-5 business days |
USPS First Class Mail
| Shipping Distance | Estimated Delivery Time |
| 0-50 miles | 2-3 business days |
| 51-150 miles | 3 business days |
| 151-250 miles | 4 business days |
| 251+ miles | 5-7 business days |
These are general estimates based on standard delivery times for each carrier. Actual transit times may vary depending on origin, destination, and other factors like holidays or peak demand.
Front Gate Tickets recommends ordering tickets as early as possible to allow plenty of time for fulfillment and shipping. Cutoff dates for last minute delivery will be stated on the event page.
Front Gate Tickets Delivery Options
Front Gate Tickets gives customers a couple choices for delivery method at checkout to provide flexibility:
Physical Tickets Shipped
You will receive a printed ticket stub shipped via USPS First Class, UPS Ground, or FedEx Home. This option is available for all events.
eTickets (Mobile Delivery)
Your ticket barcode will be delivered electronically to your Front Gate Tickets account, accessible via mobile app or online. You can print eTickets at home or display on your mobile device screen. Available for select shows only.
Physical ticket shipping is typically the default option. eTicket mobile delivery provides a convenient contactless alternative. You can select your preferred delivery method during checkout, subject to availability for the event.
What to Do if You Have Ticket Delivery Issues
Hopefully your Front Gate Tickets order will arrive promptly without any problems. But things can occasionally go wrong when shipping high volumes of time-sensitive packages.
If you don’t receive your Front Gate Tickets order within the estimated delivery timeframe, there are a few steps you can take:
- Check your shipment status – Front Gate Tickets sends tracking information by email when your order ships. Monitor the tracking number for current status updates and expected arrival date.
- Contact customer support – If tracking shows a delivery delay or missing shipment, get in touch with Front Gate Tickets customer service for assistance. They can investigate issues and resend tickets if needed.
- Allow extra time – Be aware of possible delays close to an event and make sure you request help early enough to receive replacements. Standard fulfillment timeframes may not apply for last minute issues.
- Pick up tickets on-site – As a backup, you can usually arrange to pick up replacement tickets at the venue will call office before the show if needed.
Reaching out to Front Gate Tickets customer service at 800-514-3849 is the key first step. They’ll attempt to resolve any delivery problems quickly and efficiently.
Front Gate Tickets Special Shipping Policies
Beyond the standard fulfillment operations, there are a few special cases where Front Gate Tickets has different shipment rules and restrictions:
International Orders
Tickets can only be shipped to addresses located within the United States. International ticket orders must select the eTicket mobile delivery option at checkout.
Military Addresses
Due to unpredictability in mail transit times, physical ticket shipment is not offered for APO/FPO/DPO military addresses. eTicket delivery must be selected instead.
Alaska & Hawaii
Due to geographical constraints, standard ground shipping often can’t be used. Allow 3-4 weeks minimum lead time for ticket orders to AK/HI.
MLB All-Star Game & Playoffs
Event tickets will not be sold or shipped until teams are announced and ticket locations are finalized. Expect delays.
NFL Playoffs
Tickets will not be available until playoff teams are confirmed. Shipment lead times are condensed. eTicket delivery advised.
Make sure you understand any special fulfillment policies that apply to the specific event you are attending. Restrictions will be noted on the Front Gate Tickets event page.
Contacting Front Gate Tickets Customer Service
Hopefully this guide has answered your question “where do Front Gate Tickets ship from?”. But if you have any other questions or need assistance, don’t hesitate to reach out to their customer experience team:
- By Phone: 800-514-3849
- By Email: [email protected]
- Live Online Chat: Available on frontgatetickets.com
Their US-based agents are available 7 days a week to help resolve order issues, provide shipping updates, or answer any other questions.
Key Takeaways on Front Gate Tickets Fulfillment
To summarize the key details on Front Gate Tickets order fulfillment and shipping:
- Tickets are shipped from one of 7 major fulfillment centers located around the US.
- An automated system determines the optimal center to ship your order from.
- Ticket delivery typically takes 1-5 business days via FedEx, UPS or USPS.
- You can select physical ticket shipment or eTicket mobile delivery.
- Contact customer service if you experience any ticket order problems.
- Special rules may apply for international orders, military addresses, or certain events.
Knowing where your tickets ship from and the expected delivery timeframe will set proper expectations. If you have any issues getting your tickets, Front Gate has friendly and responsive customer service representatives available to find solutions.
We hope this detailed overview helps explain what you can expect when ordering tickets through Front Gate! Let us know if you have any other event ticketing or delivery related questions.
Frequently Asked Questions
How long does it take to get Front Gate Tickets?
Front Gate Tickets orders typically ship within 1-5 business days via USPS, UPS or FedEx once the order is processed. Transit time depends on shipping distance and delivery method selected. Allow extra time around busy event periods.
What do Front Gate Tickets look like?
Front Gate Tickets can either be printed ticket stubs shipped to your address, or eTickets delivered electronically and displayed on your mobile device. Printed tickets feature the Front Gate Tickets logo along with the event name, date, seat info, barcode, and security elements.
How do I track my Front Gate Tickets order?
Once your order ships, you’ll receive an email with the carrier name and tracking number that you can reference on the shipping provider’s website to monitor the delivery status and expected arrival date.
What if I don’t receive my Front Gate Tickets on time?
If your order tracking shows a delivery delay or tickets don’t arrive by the expected date, contact Front Gate Tickets customer support for help. They can investigate issues and resend ticket replacements if needed in time for the event.
Can Front Gate Tickets be transferred?
Tickets from Front Gate Tickets are generally fully transferrable unless otherwise specified. You can electronically transfer tickets to a recipient of your choice by managing your order online. Be aware of any ticket resale restrictions that may apply.
What if I made a mistake in my Front Gate Tickets order?
If you provided any incorrect shipping or billing information, contact Front Gate Tickets support as soon as possible to correct it. If you purchased the wrong tickets, they can help exchange for the proper event/seating if inventory is available. Changes are easier to make the earlier you reach out.
Conclusion
We hope this detailed guide has clarified where Front Gate Tickets ships from and what to expect from the order fulfillment process. Front Gate has major operation centers positioned across the US to ensure efficient delivery wherever you are located.
Understanding shipping timeframes and delivery options will help set proper expectations. Be sure to monitor tracking once your order dispatches. And don’t hesitate to leverage Front Gate’s responsive customer service for any issues.
With these tips, you can feel confident that your event tickets purchased through Front Gate Tickets will arrive safely and securely in time for the big show. Let us know if you have any other ticketing or delivery related questions as you prepare for upcoming concerts, festivals, and live entertainment!