If you recently purchased tickets to see ABBA Voyage, the revolutionary concert experience from ABBA featuring digital avatars, but can’t find the tickets, don’t panic! This is a common situation that can be easily resolved if you follow a few steps.
Check your email inbox and spam folder
The first thing to do is check your email inbox and spam folder. The tickets may have been sent to you via email, so check thoroughly for an email from the official ABBA Voyage ticketing provider or the verified reseller you purchased from.
Be sure to check the inbox of the email you used to order the tickets, as well as any other inboxes you may have used. Also, take a close look in the spam, junk, and promotions folders. Emails with ticket attachments sometimes get filtered into these folders by mistake.
If you purchased from an unauthorized reseller, you may not have received official event tickets, so double check that the seller was verified and legitimate.
Search your inbox
Try searching your email with relevant keywords like “ABBA Voyage tickets”, “your order”, “your tickets”, etc. The email may not have an obvious subject line so a quick search may turn up the message you need.
If you used a mobile device to purchase the tickets, be sure to check the inbox of any associated email accounts on that device as well.
Check ticket seller accounts
Many ticket sellers like Ticketmaster allow you to manage tickets through an online account. Log into your account on the ticket seller website and check for the ABBA Voyage tickets there.
Your purchased tickets should be visible in your account whether they were emailed to you or not. You may be able to resend the tickets to your email if needed.
Contact your ticket provider
If you are sure you purchased ABBA Voyage tickets but can’t find them in your email or accounts, reach out to your ticket provider’s customer service for help.
Have your order confirmation number ready and explain the situation. They should be able to look up your order and resend your tickets if necessary.
Check your payment details
If you cannot find a record of your ticket purchase in your email or account, take a look at your payment details as another clue.
Review credit card statements
Check the credit card statements for any cards you may have used to purchase ABBA Voyage tickets. Look for a line charge from the ticket seller, even a pending or recently cleared charge.
The payment record on your statement proves you purchased tickets and provides the details needed for the seller to track down your order.
Check bank account activity
Similarly, review the transaction history for any bank accounts linked to the cards you checked. A ticket purchase should show up here as well.
Retain any statements showing the ticket purchase to provide proof of buying them when contacting the ticket seller.
Search payment apps
If you used a payment app like Paypal, Venmo, Google Pay, or Apple Pay to pay for your ABBA Voyage tickets, check there too. The transaction should be recorded in your payment app history.
The ticket seller payment confirmation or receipt may also still be accessible within the app.
Contact the event venue
If you are still unable to locate your ABBA Voyage tickets after contacting the ticket seller, get in touch with the concert venue next.
For ABBA Voyage, the concert series is taking place at ABBA Arena, a state-of-the-art 3,000 capacity arena located at Queen Elizabeth Olympic Park in London.
Explain your ticket situation to the ABBA Arena box office staff. Provide your order information and payment details as evidence of purchasing tickets.
Hopefully the box office will be able to resolve the issue and ensure you receive tickets.
Purchase replacement tickets
If you have exhausted all other options and need to secure tickets again last minute, you will have to repurchase ABBA Voyage tickets.
Buy directly from venue
Check first if the venue has any tickets remaining for the ABBA Voyage show you want to attend. Purchasing directly guarantees legitimacy.
You’ll probably pay a premium price this close to the show though.
Use a verified resale site
| Resale Site | Price Range* |
|---|---|
| Vivid Seats | $50 – $500 |
| StubHub | $75 – $600 |
| SeatGeek | $100 – $450 |
*Ranges are approximate for a standard ticket as of October 2023.
Reputable resale sites like VividSeats and StubHub are safe options for last minute tickets. You’ll pay above face value but tickets are guaranteed valid.
Use caution buying from unauthorized sellers
If purchasing from an individual ticket seller, proceed with extreme caution. Meet in person before paying whenever possible, and only pay through secure methods.
Confirm tickets are valid and scan-able before completing the transaction. Scalped tickets may be fake or reported lost/stolen.
Get ticket refunds
If you end up repurchasing ABBA Voyage tickets, make sure you get a refund on the original lost tickets.
Contact original seller
Explain that you had to repurchase tickets and ask for a refund on the original purchase. Provide documentation showing your subsequent purchase.
Responsible sellers like Ticketmaster should issue a refund quickly and without hassle.
File a credit card dispute
If the original ticket seller does not cooperate, file a chargeback dispute with your credit card company. This forces a refund of your money.
Provide your correspondence with the seller and new ticket purchase receipt as evidence. The dispute will likely rule in your favor.
Consult consumer protection laws
In certain locations like the UK or EU, consumer protection laws allow you to get a refund for issues like lost event tickets.
Research your rights under your local consumer laws and reference them when requesting a ticket refund after having to repurchase.
Prevent future issues
After resolving your ABBA Voyage ticket woes, take steps to avoid this happening again:
- Save event tickets to your phone or print hard copies as backup.
- Take screenshots of ticket seller order confirmations.
- Double check tickets are issued immediately at time of purchase.
- Use a dedicated email for ticket purchases only.
Conclusion
Losing event tickets can be upsetting, but this guide outlines ways to either locate your ABBA Voyage tickets or get replacements. Act quickly, stay organized, and keep records of all communications and transactions. With some diligence, you’ll secure tickets in time for the show!
