Ticketmaster is one of the largest ticket sales and distribution companies in the world. Founded in 1976, it sells tickets for concert, sports, and theater events on behalf of event organizers and venues. With operations in over 30 countries, Ticketmaster sells around 500 million tickets per year.
When customers want to contact Ticketmaster for support, refunds, or other inquiries, email is one of the main methods provided. Ticketmaster has a few different customer service email addresses depending on the specifics of the inquiry.
So what exactly is the official customer service email address for Ticketmaster? Is there one primary email for all customer service needs? Below we will explore the official Ticketmaster customer service email options and how to contact them.
Ticketmaster’s Main Customer Service Email
Ticketmaster’s main customer service email address is:
This is the primary and official email address listed on their Contact Us page for general questions and customer support needs. Most common inquiries, like order status, delivery issues, billing questions, or basic support can be directed to this main customer service address.
Some key facts about the [email protected] email:
– Monitored and managed by Ticketmaster’s customer support staff
– Best for general inquiries and issues
– Expect a response within 24-48 business hours
– Available in all countries where Ticketmaster operates
So for any basic customer service needs, [email protected] is the main address customers should use and can expect a timely response.
Other Specific Service Emails
While [email protected] is the primary email address, Ticketmaster does provide some additional specialized emails for specific purposes:
Billing Email
For any questions related to billing, invoices, charges from Ticketmaster, or other payment issues, they recommend contacting:
This billing email goes directly to their finance and payment support team for the fastest response on billing-related matters.
Box Office Email
For customers that purchased tickets directly at a venue’s box office, inquiries should be directed to the dedicated box office email:
This email is for box office-specific questions. All other issues should be directed to [email protected].
Group Sales Email
If tickets were purchased as part of a group sales deal, such as a business outing, church group, school group, etc., then the group sales department can be emailed at:
They have specialists that handle group ticket purchases and can best assist with related questions or issues.
Resale Marketplace Email
For any issues or questions related to buying or selling tickets on Ticketmaster’s resale marketplace, where tickets are resold by fans and other third parties, they advise contacting:
This email goes to the resale marketplace support team who are trained on those more complex ticket sale and transfer scenarios.
Verified Fan Email
Some exclusive events use Ticketmaster’s Verified Fan system, which requires customers to register ahead of ticket sales. For any issues with the Verified Fan process, customers can email:
This mailbox is monitored by the team that manages the Verified Fan platform.
International Customer Support Emails
In addition to the main customer service email address, Ticketmaster has international customer support emails for some specific countries:
| Country | Email Address |
|---|---|
| Australia | [email protected] |
| France | [email protected] |
| Ireland | [email protected] |
| New Zealand | [email protected] |
| Spain | [email protected] |
So for customers in those countries, they may want to email the localized address. However, the main [email protected] address also works worldwide.
Contacting By Additional Channels
Email is Ticketmaster’s recommended method for customer service inquiries. However, they also provide a few other ways customers can get in touch:
– **Phone** – Customers can call Ticketmaster’s support line at +1 800-653-8000 (toll-free within the US) or the dedicated number for their country listed on the Contact Us page. Phone support hours are limited.
– **Online Contact Form** – Fill out the customer support contact form on Ticketmaster’s website. Expect an email response within 48 hours.
– **Social Media** – Customers can also message Ticketmaster’s customer service teams via Twitter (@Ticketmaster) and Facebook (Ticketmaster). Response times may be slower through social media.
– **Physical Mail** – Ticketmaster’s head office address is available on the Contact Us page for customers wanting to mail physical letters. This is a slower option compared to email and phone.
So in summary, email is the best way to reliably contact Ticketmaster customer support. For urgent issues, calling the hotline may get a quicker response. Otherwise use the official email addresses outlined above.
Key Tips When Emailing Ticketmaster Customer Service
To help ensure the quickest and most helpful response when emailing Ticketmaster’s customer service, keep these tips in mind:
– Use the appropriate special-purpose email if available – billing, box office, group sales, etc
– For general inquiries, always use the main [email protected] address
– Include key details like order number, event info, ticket numbers, and issue description
– Check junk/spam folders as replies could sometimes be flagged
– If emailing back for a follow-up, reply directly to the message chain for context
– Be patient but follow up again if no response after 4-5 business days
– Remain polite and understanding in your emails to support reps
– Avoid reaching out to multiple channels about the same request
Following tips like these will help customers get the right support for any Ticketmaster-related issue.
Conclusion
In summary, here are the key official Ticketmaster customer service email addresses that customers can use for support:
– [email protected] – Main customer support email
– [email protected] – Billing inquiries and payment issues
– [email protected] – For box office ticket issues
– [email protected] – For group ticket sales
– [email protected] – For ticket resale marketplace questions
– [email protected] – For Verified Fan program issues
Ticketmaster also provides localized emails, phone numbers, online forms, social media channels, and physical mailing addresses for additional customer service contact points. But their email support team generally provides the fastest and most comprehensive responses to common ticketing issues.
So for any customer support needs related to Ticketmaster tickets or orders, the best practice is to email one of their appropriate customer service emails based on the specifics of the issue. This will help customers get the answers and resolution they need in a timely manner.
