Ticketmaster is one of the largest ticket sales and distribution companies in the world. They sell tickets for concerts, sports events, theater shows and more. With so many customers looking to purchase tickets, contacting Ticketmaster can sometimes be a challenge. Here are the best ways to get in touch with Ticketmaster customer service.
Call Ticketmaster Customer Service
The most direct way to contact Ticketmaster is to call their customer service line. They have customer service representatives available to help with any ticket needs or questions you may have. When you call, make sure to have your order number, account information or ticket details ready to provide the representative. This will help them access your account and records more quickly.
Ticketmaster has several different customer service phone numbers depending on your needs:
- For general customer service: 1-800-653-8000
- For customer service regarding NFL games: 1-800-745-3000
- For Broadway tickets: 1-866-448-7849
- For group sales: 1-866-448-7849 or 1-800-745-3000
- For verified resale tickets inquiries: 1-800-653-8000
When you call, be prepared to wait on hold during busy times. Try calling during off-peak hours like weekday mornings if possible. Also have your information ready so the call can be addressed efficiently. Calling allows you to speak directly to a representative who can answer any questions you may have.
Use the Ticketmaster Chatbot
Ticketmaster has an automated chatbot available on their website that can provide quick answers without having to wait on the phone. The chatbot uses artificial intelligence to understand questions and respond with helpful information. Some things you can ask the chatbot include:
- Checking order status
- Getting event information
- Resending tickets
- Cancelling tickets
- Managing Ticketmaster account
The chatbot is available 24/7 so you can access it at any time. It provides an easy way to get fast answers without the wait. However, the chatbot has some limitations in its capabilities compared to speaking with a live representative.
Contact Ticketmaster Support on Twitter
Ticketmaster has a dedicated Twitter support account you can tweet to for assistance. Their handle is @TicketmasterCS. When you tweet them, be sure to include important details like your order number so they can look up your account.
Some things you can tweet them for help with include:
- Questions about an order
- Inquiries about available tickets
- Changing ticket details
- Other customer service issues
Tweeting allows you to make public inquiries to Ticketmaster, which they typically respond to quickly. However, you can’t include sensitive account details publicly over Twitter, so this method is best for general questions.
Contact Ticketmaster Customer Service by Email
For issues that require more detailed explanations or account information, emailing Ticketmaster customer service may be the best approach. You can email them for situations like:
- Disputing charges
- Reporting lost or stolen tickets
- Providing proof of purchase
- Giving complicated order details
- Resolving billing issues
You can send customer service emails to one of the following addresses:
- Interactive support: [email protected]
- Client services: [email protected]
- Order inquiries: [email protected]
- Broker inquiries: [email protected]
Be sure to include your order number, account details and any other important information related to your inquiry in the email. Email allows you to provide all the necessary details in writing, so issues can be thoroughly addressed.
Use the Ticketmaster Mobile App
The Ticketmaster app allows you to access customer service right from your mobile device. In the app menu, there is a “Help” section where you can find answers to frequently asked questions. You can also submit customer service requests within the app and communicate directly with representatives.
The Ticketmaster app can be useful for:
- Getting questions answered quickly
- Contacting customer service while on the go
- Managing your tickets and account from your phone
Having the app makes it easy to reach Ticketmaster whenever needed without having to call or go online. However, more complex inquiries are still best handled through phone, email or other direct contact with support representatives.
Visit the Ticketmaster Help Center
Ticketmaster has an extensive help center available 24/7 on their website. Here you can browse support articles, how-to guides, and FAQs to find answers to common questions.
Some of the help topics covered include:
- Purchasing tickets
- Viewing and managing tickets
- Cancelling or transferring tickets
- Using Ticketmaster discounts and promo codes
- Ticketmaster verification and fraud protection
- Having issues with an order
The help center essentially compiles all the information you would need to know about Ticketmaster into one place. Reading through the articles can provide answers more quickly than waiting to speak to a representative.
Contact Ticketmaster Via Facebook
Ticketmaster has a Facebook page with over 3 million followers where they respond to customer service questions and feedback. You can post inquiries on their page or send them private messages. They typically respond within a day.
Facebook is useful for quick questions and public issues. However, you shouldn’t include sensitive account information. And direct contact methods like phone or email tend to be better for solving specific issues.
Conclusion
Ticketmaster provides several ways to contact their customer support so you can choose the method that works best for your particular situation. For urgent issues, calling by phone is ideal for speaking directly with a representative. Non-urgent inquiries may be handled efficiently through email, the help center or social media. Having access to live chat, the app and automated chatbot also allows for instant assistance. With numerous options available, Ticketmaster aims to effectively help customers get the answers they need.
Comparison of Ticketmaster Contact Methods
Method | Best For | Pros | Cons |
---|---|---|---|
Phone | Urgent issues needing immediate response | Speak directly with representative, get answers quickly for pressing matters | Potential wait times to speak to representative |
Live Chat | Quick, common inquiries | Get automated answers on website instantly | Limited in scope of what chatbot can address |
Detailed inquiries with sensitive information | Able to fully explain issues and provide account details in writing | Wait for emailed response not immediate | |
Social Media | General public inquiries | Visible platform to post questions and feedback | Not for private account-related issues |
Help Center | Self-help for common questions | Articles provide quick answers without waiting for rep | Pre-written content may not address specific unique issues |
In summary, Ticketmaster customer service can be accessed through various channels like phone, email, social media, online help center, live chat and mobile app. Choose the method that best allows you to explain your issue and get the responses you need. With multiple options available, Ticketmaster aims to effectively resolve customer inquiries in a timely manner.