Mobile entry on Ticketmaster allows users to gain entry to events by using their mobile device instead of a paper ticket. With mobile entry, users can download digital tickets directly to their smartphone that can be scanned for entry at the venue. This provides a convenient and secure way for customers to manage their tickets.
How does mobile entry work on Ticketmaster?
When purchasing tickets on Ticketmaster, users have the option to select “mobile entry” delivery instead of standard paper tickets being mailed to them. If mobile entry is chosen, the user will receive an email with a link to access their tickets online or in the Ticketmaster app.
The user can then download the tickets to their Apple Wallet on iOS devices or Google Pay on Android. The ticket barcode will appear on the screen and can be scanned directly from the device at the event entrance by venue staff. An internet connection is not required to gain entry once the barcode is on the device.
Ticketmaster utilizes secure ticket technology to protect against fraud. Each ticket barcode is unique and will refresh periodically leading up to the event. Screenshots or copied versions will not be valid for entry after the refresh. The mobile ticket also includes the seat location, section, row and other pertinent information that venue staff will verify along with the barcode.
What are the benefits of using mobile entry?
There are several benefits to using mobile entry for events instead of paper tickets:
- Convenience – Tickets are easily accessible on your phone and cannot be lost or forgotten
- Security – Mobile tickets prevent counterfeits and unauthorized duplicates
- Flexibility – Tickets can be transferred or sold securely through Ticketmaster right from your phone
- Organization – All tickets are in one place rather than multiple pieces of paper
- Efficiency – Faster entry into the event with mobile scanning
- Eco-Friendly – Reduction of printed paper tickets and resources
What types of tickets allow mobile entry?
Most tickets purchased on Ticketmaster will give the option for mobile entry:
- Concert Tickets
- Sports Tickets
- Theater/Broadway Tickets
- Comedy Show Tickets
- Festival Tickets
There are some exceptions where mobile entry may not be available. This includes:
- Some venue or promoter restrictions
- Third party seller tickets
- Resale marketplace tickets
- International events
When purchasing tickets, it will be clearly indicated if mobile entry is available as a delivery method. There are also some events where mobile tickets are the only delivery method available.
How do I transfer a mobile ticket?
Mobile entry tickets purchased on Ticketmaster can be easily transferred to someone else using the Ticketmaster app or website. On the app, tap on the ticket, then “Transfer Tickets” and enter the recipient’s email or phone number. An invitation to accept the tickets will be sent to their Ticketmaster account.
On the Ticketmaster website, log into your account and go to “My Tickets.” Next to the mobile entry ticket, click “Transfer.” Enter the recipient’s email/phone and send the transfer invitation. Once accepted, the tickets will be removed from your account and tied to their Ticketmaster account.
It’s important to fully complete the ticket transfer prior to the event. Partial transfers or ticket forwarding via screenshots will not work for entry. The recipient must have their own Ticketmaster account and fully accept the ticket transfer.
Can mobile entry tickets be sold?
Yes, mobile entry tickets can be resold securely through Ticketmaster’s safe resale marketplace. Selling mobile tickets outside of Ticketmaster is highly discouraged as there is a high fraud risk.
To resell a mobile entry ticket on Ticketmaster, open the Ticketmaster app and tap “Post” next to the ticket you want to sell. Choose the price you want to sell for and post the listing. Buyers can then purchase the ticket and have it transferred instantly to their Ticketmaster account. This provides a safe, guaranteed way to resell extra tickets.
Why can’t mobile entry tickets be screenshotted?
Screenshots of mobile entry tickets will not work for gaining access into an event. Ticketmaster’s mobile ticketing technology utilizes a dynamic barcode that refreshes periodically leading up to the event date. A screenshot or photo will show an outdated, invalid barcode after a refresh occurs.
This prevents unauthorized duplicates and helps ensure each mobile ticket is only valid for one entry. Venues can easily identify and deny outdated screenshots to maintain security. Fans are encouraged to only transfer tickets directly within Ticketmaster for their own protection against fraud.
How do I download mobile entry tickets?
Downloading mobile entry tickets to your digital wallet is easy and convenient. There are just a few simple steps to access your tickets:
- Purchase the tickets on Ticketmaster.com and select “mobile entry” as the delivery method.
- You will receive an email confirmation with your order details.
- Open the Ticketmaster app (or website) and log into your Ticketmaster account.
- Your purchased mobile entry tickets will be visible in the app. Tap “Add to Apple Wallet” or “Add to Google Pay.”
- The tickets will now show in your phone’s digital wallet for tap and scan entry.
Be sure to download the tickets prior to arriving at the event. An active internet/data connection is not required to enter with the tickets once they are in your digital wallet.
What if I don’t have a smartphone?
If you purchase mobile entry tickets on Ticketmaster but do not have a compatible smartphone, you can still gain entry by having the tickets printed. Your tickets will have a QR code that the venue can scan to verify validity. Here are your options:
- Visit a Ticketmaster location and they can print your ticket QR codes
- Contact Ticketmaster Fan Support and request your tickets be printed and mailed to you
- You may be able to have your tickets printed at the venue’s on-site box office on the day of the event
Printing the QR codes voids the mobile entry on your account so the tickets cannot be used twice. Mobile entry is most convenient with a smartphone, but Ticketmaster can accommodate those who need their tickets printed.
Is mobile entry available for international events?
Mobile entry availability for international events may be limited. Certain countries may not fully support mobile ticketing technology yet. And for some global events, mobile tickets are only valid for local residents where the event is occurring.
If you are traveling to an event abroad, check ahead of time with Ticketmaster customer service on mobile entry restrictions. In some cases, you may need to opt for standard paper ticket delivery instead. Mobile entry is expanding globally but can still have limitations in certain international markets.
Can I use mobile entry if my phone battery dies?
You should be able to still utilize mobile entry tickets if your phone shuts down or loses battery. When you get the device powered back on, open up your digital wallet where the ticket will still be located. As long as your phone turns back on, the mobile ticket barcode will be accessible.
However, it is strongly recommended you ensure your phone is fully charged before heading to the event. Some venues may not be able to accommodate you if the device will not power on at all at the time of entry. Bring a phone charger and charge before getting in line to avoid any issues.
Is mobile entry available for all Ticketmaster events?
Most major Ticketmaster ticketed events will have mobile entry as an option, but availability can vary in certain cases:
- Some venues, teams or artists may not utilize mobile ticketing
- Third party ticket sellers may not offer mobile entry
- Entry requirements can vary internationally
- Smaller local venues and shows may only allow print-at-home tickets
When purchasing tickets, always check to confirm if mobile entry is available as the delivery method. There will be clear indications if mobile entry can be chosen. Mobile entry is becoming more widespread each year, but there are still some exceptions.
What troubleshooting tips are there for mobile entry?
In most cases, mobile entry into events is quick and hassle-free. But if you do run into any problems getting your tickets to scan, try these troubleshooting tips:
- Force close and re-open your digital wallet app – This will refresh the barcode
- Check for app updates on your phone – Make sure you have the latest version
- Turn on airplane mode briefly – This will avoid any connectivity issues with the barcode
- Show the full ticket details – Provide the venue staff your seat number and event info
- Visit the box office – They can further investigate and assist with any ticket issues
Also confirm ahead of time that your phone’s operating system meets the minimum requirements for Ticketmaster’s mobile ticketing services. Contact customer support if your tickets still fail to scan after trying the troubleshooting steps.
Is mobile entry safe and secure?
Yes, Ticketmaster mobile entry provides a very safe and secure way to manage event tickets. Some key security features include:
- Unique barcode that refreshes periodically to prevent duplication
- Barcode only valid for one-time use then it is voided
- Direct ticket transfers between Ticketmaster accounts only
- Full verification of ticket details by venue staff
- No need to give credit card details or personal information at the venue
Standard safety practices still apply. Do not accept tickets from third party sellers or unknown sources as they may be fraudulent. Only share and transfer tickets directly within the Ticketmaster app and website for guaranteed authenticity.
Conclusion
Mobile entry provides Ticketmaster customers with a convenient, efficient and secure way to manage event tickets. Fans can have their tickets readily available on their smartphones, avoid lines at the box office, easily transfer extra tickets when needed, and have peace of mind knowing they are protected against fraud.
With mobile ticketing technology becoming more advanced each year, mobile entry is quickly becoming the preferred method for ticket delivery and management for major concerts, sporting events, theater shows and other live entertainment events. While there are still some exceptions, mobile entry is now available across most major Ticketmaster ticket sales and continues to improve the live event experience for fans.
