AXS tickets are digital tickets used for admission to live events such as concerts, theater shows, and sporting events. They allow attendees to purchase tickets online and gain entry to events using their mobile device rather than needing a paper ticket.
What are the key features of AXS tickets?
Some of the key features of AXS tickets include:
– Digital ticket – The ticket exists as a digital file that is downloaded to your smartphone. No paper ticket is needed.
– Mobile entry – Your smartphone acts as your ticket. You show your digital ticket at the venue for entry.
– Transferable – Tickets can be transferred to other people if you need to give your ticket to someone else.
– Scannable barcode – The ticket will display a scannable barcode which is scanned for entry.
– Official ticketing – AXS is an official primary ticket marketplace owned by AEG. Tickets purchased on AXS are verified authentic tickets.
Where can you buy AXS tickets?
There are a few main ways to purchase AXS tickets:
– Directly via AXS.com – The main place to purchase AXS tickets is through the AXS ticketing website and app. Once you purchase tickets, they appear in your AXS account.
– AXS Official Box Office – Many venues have AXS ticketing box office windows where you can purchase tickets in person.
– Resale marketplaces – Sites like Stubhub allow you to resell and buy AXS tickets from other fans. These are secondary marketplaces.
– Artist fan clubs – Some artists sell AXS tickets directly to their fan club members before the general public sale.
How do AXS tickets work?
Here is an overview of how AXS tickets work:
1. Purchase tickets on AXS.com – You can buy ticket to concerts, sports games, theater shows and more on the AXS website or app.
2. Download AXS app – You’ll need the AXS mobile app to access your tickets. Download the app to your iOS or Android device.
3. Access tickets in app – Your purchased tickets will appear in your AXS app account. The ticket will display a scannable barcode.
4. Transfer tickets – If needed, you can transfer tickets to friends via the app by inputting their email address.
5. Entry to event – When arriving at the event, open your AXS app and display your ticket barcode to be scanned for entry.
What are the benefits of using AXS tickets?
There are several benefits that AXS tickets offer compared to paper tickets:
– Convenience – You don’t need to worry about losing a paper ticket or forgetting it at home. Your ticket is always with you on your smartphone.
– Security – AXS tickets can’t be counterfeited or duplicated because they are digital. The barcodes are encrypted.
– Flexibility – It’s easy to transfer tickets to friends or sell them securely through AXS if plans change.
– Integration – The AXS app provides information on the event, venue maps, and even can integrate with Apple Wallet.
– Environmental – No printing physical tickets reduces paper waste and carbon emissions.
Are AXS tickets safe and secure?
Yes, AXS ticketing has implemented security measures to protect customers:
– Encryption – Ticket barcodes displayed in the AXS app are encrypted with AES-256 bit encryption. This prevents duplication or interception.
– Access controls – The app requires login with the account used for purchase. Tickets can’t be accessed without account credentials.
– Transfer tracking – Any ticket transfers are tracked and must be accepted by the recipient. This prevents unauthorized distribution.
– Limit on devices – Tickets can only be accessed on up to 2 mobile devices, preventing mass distribution.
– Refund verification – To receive refunds or exchanges, identity verification is required to prevent fraud.
Can you get paper AXS tickets?
Most AXS tickets are fully digital for convenience, security and environmental purposes. However, some venues and events do still allow paper ticket delivery for an extra fee:
– UPS delivery – For a shipping/handling fee, AXS can mail paper tickets to you via UPS usually 7-10 days before the event.
– Will call – You can choose “will call” delivery to pick up paper tickets at the venue box office on the day of the event.
– On-site printing – Some venues allow you to print tickets on-site at self-service kiosks on the day of the event if preferred.
But paper tickets are not required. Most attendees can conveniently use the digital AXS tickets on their smartphones for entry.
How do you transfer AXS tickets?
AXS makes it easy to securely transfer your tickets to friends, family or anyone else if you can no longer attend an event:
1. Open AXS app and go to your tickets. Click “Transfer Tickets”.
2. Select the ticket(s) you want to transfer.
3. Enter the recipient’s email address. Add an optional personal message.
4. The recipient will receive an email alerting them of the ticket transfer.
5. They follow a link in the email to accept the tickets into their own AXS account.
6. Once accepted, the tickets are removed from your account permanently.
Transfers are free and you can transfer tickets up until 45 minutes prior to the event start time. The recipient does not need an existing AXS account to accept ticket transfers.
Can you sell AXS tickets?
If you want to resell your AXS tickets, you have a couple options:
– Official Resale – AXS has an official resale marketplace integrated into their website and app. You can select tickets to relist for sale at any price you set. Buyers pay you directly. AXS charges a percentage fee on each resale transaction.
– StubHub – StubHub is AXS’s recommended secondary ticket marketplace. You can sell your tickets on StubHub and they handle the transaction. StubHub charges selling fees.
– In Person – You are allowed to sell AXS tickets in person for cash. But you must transfer the tickets securely to the buyer using the AXS app. Never send screenshots or copies of barcodes.
Reselling tickets is allowed, but be aware of maximum resale price limits in some states which prevent exorbitant markups.
Can you get a refund on AXS tickets?
AXS has a FanFriendly ticket refund policy for most tickets purchased directly through AXS:
– Refunds – Full refunds are available on most events up to 14 days prior to the event. A 5% service fee is deducted.
– Exchanges – You can exchange your tickets for another event up to 24 hours before the original event. A $10 exchange fee applies.
– Exceptions – No refunds or exchanges are allowed in the 24 hours leading up to an event. Other restrictions may apply.
– Resale purchases – Tickets bought on resale sites like StubHub are not eligible for refunds or exchanges. Sales are final.
Always check the specific AXS refund policy on your event before purchasing tickets to understand the conditions. Refunds must be done through the AXS app or website.
What happens if your AXS tickets don’t work?
If you encounter issues with your AXS tickets not scanning or functioning at the event entrance, here are some troubleshooting tips:
– Restart app – Close and re-open the AXS app entirely. This will refresh the ticket barcode.
– Update app – Make sure you have the latest version of the AXS app installed for ticket compatibility. Update if needed.
– Try WiFi – Connect to venue WiFi and re-load the ticket if you have weak mobile data. WiFi provides stronger connectivity.
– Show confirmation – In the app, take a screenshot of the ticket purchase confirmation as supplemental proof of purchase.
– Go to box office – As a last resort, visit the on-site box office for troubleshooting assistance to gain entry. Have your ticket confirmation ready to show.
– Contact support – If issues persist, contact AXS Fan Support from within the app for help. They can investigate and resolve any ticket errors.
Is there an AXS ticket limit?
For most events, there is a 6-ticket limit when purchasing AXS tickets. This policy helps prevent mass purchases:
– Per transaction – You can only buy up to 6 tickets in a single transaction.
– Across accounts – The 6 ticket limit applies across all your associated AXS accounts for the same event.
– Promoter rules – Some events have lower limits like 2 or 4 tickets imposed by the artist, team or promoter.
– VIP tickets – There are often no ticket limits on premium VIP packages priced higher than normal tickets.
– Residency shows – Ongoing residency shows may lift limits after the initial on-sale date.
The ticket limits help ensure more fans have access to purchase tickets directly during the primary on-sale. Limits usually lift on the secondary market after tickets initially sell out.
What fees are charged for AXS tickets?
When you purchase tickets through AXS, there are a few different fees that may be charged in addition to the base ticket price:
– Service fee – This covers the cost of processing the order and ticket delivery. Typically $5-20 per ticket.
– Facility fee – Some venues charge their own facility fee on every ticket. This maintains and improves the venue.
– Delivery fee – If you choose UPS delivery for paper tickets, a delivery fee of around $20+ applies.
– Order processing fee – AXS charges around $6 per order for processing.
– Resale service fee – On AXS Resale marketplace, the seller pays a percentage fee per ticket sold.
All fees should be clearly displayed during the checkout process before you complete your transaction so there are no surprises. The fees compensate AXS and partners for providing the convenient digital ticketing services.
Does AXS offer accessible seating?
Yes, AXS does offer accessible seating options for guests with disabilities and mobility challenges:
– Wheelchair and companion seats – These are typically in prime locations for great views, near exits and restrooms.
– Listening devices – Many venues provide assisted listening devices integrated with the sound system upon request.
– Accessible parking – Preferred parking spots near accessible entrances are available at most larger venues.
– Seating maps – The interactive venue maps on AXS indicate where accessible seating sections are located so you can browse options.
– Service animals – Service animals that assist guests with disabilities are permitted in all venues.
When purchasing accessible seating, you may need to provide documentation of your accessibility requirements for verification. Contact the AXS Accessibility team ahead of time if you need any accommodations.
Can you donate AXS tickets?
If you have spare AXS tickets to an event you can no longer attend, you have the option to donate them:
– AXS Fan Donation – You can donate tickets directly to local charity partners via your AXS account. Simply transfer the tickets to the donation organization.
– Ticketmaster Donations – AXS is partnered with Ticketmaster’s Ticket Forward program, so you can also donate using their platform.
– Other charities – Contact local charities in the city where the event is occurring to see if they accept ticket donations.
– Friends and family – Consider donating tickets to any friends, family, co-workers or neighbors who would appreciate attending the event.
Donating tickets is a great way to do a good deed and help others when you cannot use the tickets yourself. Be sure to donate well in advance of the event.
What are some tips for buying AXS tickets?
Here are some helpful tips for successfully purchasing AXS tickets:
– Set up an account – Creating an AXS account with your info stored ahead of time makes checkout faster.
– Save payment – Add your payment method to your AXS account wallet for one-click checkout.
– Join fan club – Artists often provide pre-sales for fan club members to access tickets first.
– Use concierge – For high demand tickets, AXS Concierge can help source tickets for an extra fee.
– Check prices – Prices may fluctuate leading up to events, so track prices to find deals.
– Buy early – Purchase as soon as sales begin to secure tickets before they sell out.
– Browse resale – If an event is sold out, resale tickets may still be available to purchase from other fans.
– Enable notifications – Turn on notifications in the AXS app to get alerts about presales and on-sales.
Following these tips will give you the best opportunity to buy the AXS tickets you want to upcoming shows and live events.
Conclusion
AXS provides a convenient digital ticketing solution for fans to purchase authentic tickets online and gain seamless entry to events using their smartphones. Key benefits include convenience, security, flexibility and integration with other apps. Customers can conveniently buy tickets online, transfer them to friends, resell them securely or donate them to charity. With encrypted barcodes and ticket limits, AXS deters fraud and ensures fair access. While fees, limits and restrictions apply in some cases, AXS tickets provide an enhanced way to manage live event tickets in the digital age.
