Quick Answers
If you accidentally entered the wrong email address when purchasing tickets on Ticketmaster, don’t panic. Here are some quick things you can try:
- Double check the confirmation email – Ticketmaster may have sent your confirmation to the email you entered, even if it was incorrect.
- Check your Ticketmaster account – If you have an account, your tickets may be listed there under your account’s email, even if you entered a different email at checkout.
- Contact Ticketmaster customer support – They can look up your order by name and credit card. Just explain the situation.
- Forward your confirmation – If you received the confirmation email but at the wrong address, forward it to your correct email.
The key is acting quickly, as you will need the order number from the confirmation email to verify your purchase with Ticketmaster. Don’t stress too much, as Ticketmaster’s customer service team deals with this situation regularly and can assist you.
Checking the Confirmation Email
Even if you accidentally typed the wrong email address when purchasing tickets on Ticketmaster, the company may have still sent your confirmation email to the address associated with your Ticketmaster account (if you have one) or the incorrect email you entered at checkout. So one of the first things to do is check your email inbox, including spam and junk folders.
Ticketmaster’s system may catch the improper email and override it with the correct address tied to your account. So before panicking, double check your regular email you use for Ticketmaster purchases. If the confirmation email was delivered there, problem solved!
If not found there, check the incorrect email inbox just in case. The confirmation email would have been sent to the wrong address entered during checkout.
Once you find the confirmation email, open it up and look for your order number. This important number will be needed to access your tickets later on through your Ticketmaster account. If you received the confirmation at either email inbox, forward the email to the proper address you want to use moving forward. This way you have the order confirmation details handy when sorting out the issue.
Having the order number is key during this whole situation. It acts as proof of your ticket purchase, and Ticketmaster will reference it to look up your order in their system. So finding that confirmation email, wherever it landed, should be step one.
Checking Your Ticketmaster Account
Another place your Ticketmaster ticket order may be accessible is under your Ticketmaster account, if you have one. Log into your Ticketmaster account and look under order history or upcoming events. There’s a chance your tickets will be listed there, associated with the account, regardless of what email you entered at checkout.
Ticketmaster links all purchases to the accounts of registered users, using account details like name, address, and credit card to identify the purchase. So even if you typed the wrong email, your tickets may still show properly connected to your Ticketmaster account.
Click on your order and confirm the details like quantity, seat numbers, price paid, etc are all accurate. If everything looks right, then your tickets are safe and sound linked to your account email address. You can log in anytime with your Ticketmaster account credentials to access the tickets.
Having an account can provide a bit of a safety net if you do happen to enter incorrect info when buying tickets. Ticketmaster will still track the order back to your account details, saving you the headache of resetting anything.
Of course, if you don’t see the tickets under your account, don’t panic yet. Time to move onto the next options. But be sure to check your Ticketmaster account first, just in case.
Contacting Ticketmaster Customer Support
If you can’t locate your Ticketmaster order confirmation email or the tickets in your Ticketmaster account, the next step is contacting customer support.
The Ticketmaster help center assistants are very accustomed to handling situations where customers have entered incorrect email addresses when purchasing. Here are some tips for smooth sailing when you reach out:
- Have your order details – They will need info like the event name, date, your name, credit card used, and order date to look up your purchase. The more details the better.
- Stay calm – Customer service agents are there to help, so being polite and patient will get you much further.
- Try live chat first – You may get quicker replies using the live chat option vs calling in.
- Ask about resending confirmation – See if they can resend the confirmation to your correct email.
- Inquire about updating email – You can ask to update the email on file for that order to your proper one.
As long as you have your order details ready, the customer service rep should be able to assist you fairly easily. They will look up your purchase in the system using identifying info like your name, credit card number, order amount, etc. As long as those details line up, they can amend the email on file.
Be prepared to answer some identity verification questions as well. This is to protect your account security when making changes to an existing order. Once verified, they can update the email address associated with the order in Ticketmaster’s system.
Many times, the rep can simply resend your confirmation email to the proper address you want it sent to. That way you have access to it and can see details like your order number. If for some reason that doesn’t work, ask if they can manually change it in your order profile.
As long as the important order details match up, Ticketmaster customer service should be able to update the incorrect email to your proper one. Just be patient and have all your information handy when you reach out.
Forwarding the Confirmation Email
If you happen to receive the Ticketmaster order confirmation email but at the incorrect email address you entered, all is not lost. You can simply forward the confirmation from the improper email to the right email you want it sent to.
Pull up the confirmation email from the wrong inbox, and use the forwarding option to send it along to your proper address. This way you have the confirmation details in the correct spot.
Be sure to also forward along any follow up emails from Ticketmaster related to your order, like reminders, updates, or receipt notices. Forwarding all of these emails to your correct address ensures you have the records in the right place.
Once forwarded, be sure to save and archive the confirmation emails in your regular inbox so you can easily access them later on. Especially save a record of the order number or confirmation code.
You’ll want to hang onto these emails as proof of purchase and containing the important order details you’ll need for things like:
- Accessing your tickets online
- Printing tickets at home
- Looking up order information
- Viewing event information
- Contacting customer service
Forwarding the confirmation email only takes a minute but is crucial so you have access to all the key information about your ticket purchase in the correct email account. Never delete those confirmation emails either, as you’ll want to keep them handy for any future access needed to your tickets.
Act Quickly!
When realizing you entered the wrong email for Ticketmaster tickets, act as quickly as possible. Time is of the essence for a few reasons:
- You’ll want to access the order confirmation number sent in the confirmation email right away.
- You’ll need the order details handy to verify with customer service.
- The event is likely soon, so don’t delay getting the issue fixed!
Thankfully, Ticketmaster’s systems are very sophisticated. They likely identified the error and processed the order under your Ticketmaster account, if you have one. Or they sent the confirmation to the incorrect email entered anyway.
But should those safety nets fail, getting in touch with a customer service rep ASAP is key. They can lookup your order quicker if it was recent. Plus you are more likely to remember small order details like exact amount paid if the purchase was done today vs weeks ago.
Don’t stress too much though! Ticketmaster deals with this issue all the time. As long as you take action quickly, they will rectify the problem so you can access your tickets. Just stay calm and get in touch for assistance.
And next time, double check that you enter the proper email BEFORE completing your online Ticketmaster order. It will save the hassle next go around. Good luck!
Conclusion
Mistakenly entering an incorrect email when ordering tickets through Ticketmaster is a common mishap. Thankfully though, it’s easily fixable. The first course of action is checking for the confirmation email at the improper email used or in your Ticketmaster account. If not found, reach out to Ticketmaster customer service for assistance updating your email and accessing your order. Be ready with all your order details to smooth the process along. Don’t delay so you can get the matter resolved quickly and have your important order confirmation on hand. With a few simple steps, you’ll have your Ticketmaster ticket order back on track.
Key Takeaways
- Check the confirmation email inbox, even if incorrect, as well as your Ticketmaster account.
- Contact Ticketmaster customer service prepared with your order details to look up your purchase.
- Act quickly so you can access your order number and important confirmation email.
- Have customer service resend the confirmation or update your email on file.
- Forward order emails to your proper email address.
Following up swiftly and knowing key details about your ticket order will get the problem sorted out. Ticketmaster deals with these situations frequently. With a little patience and their help, you’ll get your Ticketmaster ticket purchase back on track even with an inaccurate email entered at checkout.