The issue
If you purchased tickets on Ticketmaster and did not receive a confirmation email, there are a few things that could be going on:
- The confirmation email was sent but went to your spam or promotions folder. Be sure to check all folders in your email account.
- There was an error in the email address you provided at checkout. Double check that the email address entered is correct.
- The confirmation email may be delayed and still on the way. Allow some time for the email to come through.
- There was a technical error and the confirmation email failed to send. This is rare but can happen.
Don’t panic yet if you don’t see the email. There are steps you can take to get confirmation of your Ticketmaster order if the email never arrives.
Check your Ticketmaster account
Log into your Ticketmaster account online or via the mobile app and look under “My Tickets.” Here you should see all upcoming events you have tickets for.
If your Ticketmaster order is showing in your account with an order number, ticket barcode, and ticket details, then rest assured your order was successfully processed. You have your ticket confirmation even without receiving the email.
You can access your tickets from your Ticketmaster account at any time. Having the order in your account provides proof of purchase in case you need to contact Ticketmaster customer support.
Contact Ticketmaster customer service
If you don’t see the order in your Ticketmaster account, it’s time to reach out to their customer service team for help. Here are some ways to get in touch with support:
- Call Ticketmaster by phone at 800-653-8000 (in the US). Wait times may be long around major events.
- Contact Ticketmaster via their online contact form. You’ll need to provide details on your order and email address.
- Reach out on Ticketmaster’s social media channels like Twitter or Facebook. They typically respond to messages within a business day.
- Live chat with a support agent if that option is available when you log into your Ticketmaster account.
A Ticketmaster representative will look into your order status. If they can confirm your purchase but see you never got the email, they can resend it to you. They will also help if they find no order under your info, which would indicate an error occurred.
Check your payment method
If you don’t see confirmation of the Ticketmaster order from your account or their support team, one last place to check is your payment method.
Log into the credit card account, bank account, PayPal, etc. that you used to pay for the Ticketmaster order.
Look for a pending or completed transaction from Ticketmaster. If you see the charge went through, that means Ticketmaster did successfully process your order even though you didn’t get the confirmation email.
You can use this payment confirmation as proof of ticket purchase when contacting Ticketmaster if needed. A copy of your account statement showing the charge may be required.
What if I can’t get confirmation?
If you have no confirmation through your Ticketmaster account, customer support, or payment method, then it’s possible your ticket order did not complete.
Some common reasons for this:
- There was an issue with your payment method and the transaction failed.
- You did not complete the final confirmation steps of the checkout process.
- The event sold out right before you finished your order and the tickets were released from your cart.
- Your internet connection dropped while in the checkout process.
- You encountered an error on Ticketmaster’s website related to high traffic volume.
In this situation where your order appears to have failed, contact Ticketmaster right away.
Provide the date, event, number of tickets you tried to purchase, and approximate time. This will help their team investigate what went wrong.
Depending on what the issue was, Ticketmaster may be able to still secure the tickets you were trying to buy. Or if not, they can explain what prevented the order from processing fully so you understand what happened.
If your payment was charged but you have no order confirmation, they will refund the charge so you are not charged for tickets you don’t have.
Prevent issues in the future
While technology errors or website glitches are hard to avoid, there are some precautions you can take for a smoother ordering process and to get your confirmation email from Ticketmaster:
- Double check your email address at checkout to confirm it’s correct.
- Use a strong, stable internet connection rather than public WiFi.
- Complete checkout promptly once tickets are in your cart.
- Allow notifications from Ticketmaster’s website if prompted.
- Open and read the confirmation email as soon as possible in case you need to take action on it.
- Add Ticketmaster’s email address to your safe senders list to avoid the confirmation going to spam.
Following up quickly if you don’t receive your order confirmation is also important in making sure your ticket purchase went through or taking steps to complete the purchase.
Order confirmation FAQ
Here are answers to some frequently asked questions about Ticketmaster order confirmation emails and tickets:
How long after ordering will I get the Ticketmaster confirmation email?
You should receive your Ticketmaster order confirmation email minutes after completing the checkout process. It may take up to an hour during periods of high order volume. If you have not received the email within a few hours, follow up.
What info is in the Ticketmaster order confirmation email?
The confirmation email contains details on your ticket purchase, including:
- Event name, date, time, location
- Seat assignments
- Barcode for scanning tickets
- Order number
- Total price and fees paid
- Delivery method for tickets (mobile, print, mail)
It does not include an attached ticket. You access your ticket barcode on your mobile device or by printing them.
What is the Ticketmaster confirmation email address?
Ticketmaster order confirmations come from two possible email addresses:
Add both addresses to your contact list to prevent the emails going to spam.
Can someone else use my Ticketmaster confirmation email?
No, the confirmation email itself does not give access to your tickets. Whoever holds the ticket barcode and order number can use the tickets. Without those, the confirmation email is useless on its own.
I lost my Ticketmaster confirmation email – what do I do?
If you lose the confirmation email, log into your Ticketmaster account to retrieve ticket details. Or contact customer service – they can resend the confirmation as long as you completed the order.
How do I transfer Ticketmaster tickets to someone else?
It depends on the event, but for many Ticketmaster tickets you can transfer them to someone else through your account. Go to “My Tickets,” select your order, and follow the transfer process. There may be a reissue fee.
Can I print tickets without the confirmation email?
If you chose print-at-home tickets, you typically need the order confirmation email to access your ticket barcodes for printing. Mobile tickets only require the app. If you lost the email, contact Ticketmaster to get it resent.
What are some common Ticketmaster order errors?
Some common errors that can cause order issues:
- Incorrect billing or shipping address
- Expired/declined payment card
- Poor internet connection dropping during checkout
- Website glitches during periods of heavy traffic
- Browser errors like pages not loading fully
What do I do if my Ticketmaster order payment failed?
If you receive an error that your payment was declined or failed, first try entering your payment information again. If that continues to fail, use a different payment method if possible. Contact Ticketmaster support if errors persist so they can attempt to process your payment and complete the order.
Get help from customer service
Ticketmaster provides customer support via phone, email, online chat, social media, and more. Contact them if you encounter any issues receiving your order confirmation email, accessing your tickets, transferring tickets, or general order problems.
Reaching out sooner rather than later improves your chances of resolving the issue in time for your event. Ticketmaster also provides contact options for their various partners and specific venues if needed.
Confirm quickly and enjoy the event
It’s always a bit nerve-wracking to order tickets online and anxiously await your confirmation email. But by monitoring your email, checking your Ticketmaster account, examining your payment status, and contacting customer service, you can get full confirmation of your Ticketmaster order. Careful checkout steps can also prevent issues.
With your ticket purchase verified through one of these methods, you can relax knowing your event plans are safely secured. Avoid any last minute surprises and you’ll be ready to head out the doors and enjoy the show when your Ticketmaster tickets arrive. The confirmation process may take some patience and diligence, but that makes the entertainment experience even sweeter once you make it inside.
Error Type | Example | Solution |
---|---|---|
Email address error | Typo in email address entered at checkout | Double check email or create new account with correct address |
Payment failure | Expired card or insufficient funds | Enter new payment info or use a different payment method |
Connection errors | Order cut off due to internet instability | Move to stronger WiFi spot and restart order |
Browser issues | Pages not fully loading during order | Refresh browser or switch devices to complete order |
Sudden event sell out | Event sells out right before transaction processes | Contact Ticketmaster immediately about status |
Credit card fraud block | Transaction blocked due to suspected fraud | Contact card company to remove hold then complete purchase |
This table outlines some common Ticketmaster order errors, examples, and steps to take to resolve the issues and successfully complete your ticket purchase.
Conclusion
Waiting anxiously for a Ticketmaster order confirmation email but never receiving it can be stressful and concerning. But there are ways to get confirmation of your ticket purchase even without the email: checking your Ticketmaster account, contacting customer service, and examining your payment status. If errors occurred, act quickly by contacting support so they can investigate and attempt to secure your tickets before the event sells out. Careful completion of the checkout process can also help avoid issues. With the right confirmation, you can then enjoy your concert, game, or show ticket stress-free.