When you purchase tickets on Ticketmaster.com, you will receive a confirmation email with details about your order. This email serves as proof of your ticket purchase and will include key information you need to attend the event. But with fake ticket scams on the rise, it’s important to know how to recognize an authentic Ticketmaster confirmation email versus a counterfeit one.
What information is included in a real Ticketmaster confirmation email?
A legitimate confirmation email from Ticketmaster will contain the following details about your ticket order:
- Your name, email address, and sometimes mailing address if you elected to have tickets shipped
- Order number
- Event name, date, time, and location
- Seat details including section, row, and seat numbers
- Number of tickets purchased
- Breakdown of ticket costs including subtotal, fees, and total amount paid
- Delivery method for tickets (mobile, print-at-home, mail, will call)
- Barcode(s) for electronic tickets or ticket tracking number if mailed
- Reminders about important ticket policies, restrictions, or requirements
- Customer service contact information
- Ticketmaster order verification logo in email footer
This information will be clearly laid out, usually with your order summary at the top followed by delivery details, ticket breakdowns, and customer service contacts further down the email. Images of the actual tickets may also be included. The email will be sent from an official Ticketmaster domain like @ticketmaster.com, @livenation.com or @livenationentertainment.com.
What’s included in the order summary?
At the very top of a Ticketmaster confirmation is your order summary. This will include:
- Order number
- Event name with date, time, venue details
- Number of tickets purchased
- Delivery method selected
- Total amount paid
Having your order number is key as you can use this to reference your purchase when contacting customer support. The summary provides an overview of your purchase details at a glance.
How are ticket delivery details formatted?
Under the order summary, you will find delivery details for your tickets. This section outlines important information like:
- Mobile tickets – You’ll see a reminder to have your confirmation email ready to display on your phone when you arrive. This acts as your ticket for entry.
- Print-at-home tickets – There will be an attached PDF to print out or instructions to access tickets through your Ticketmaster account.
- Hard stock tickets – Any tracking information will be shown here for mailed tickets.
- Will call tickets – You’ll get info on picking up tickets at the venue box office along with requirements for identification.
Download and print any digital tickets early so you have everything ready for the event. If picking up tickets onsite, be sure to bring your ID and order number.
What details are provided about your specific tickets?
Further down in the confirmation email, you’ll receive specifics about the tickets linked to your order. A detailed breakdown will include:
- Seat locations – Section, row, and seat numbers will be listed.
- Ticket prices – You’ll see a cost breakdown for each ticket, fees, and totals.
- Barcodes – For electronic tickets, the unique barcodes will be shown.
Having the exact seat locations and ticket barcodes ensures you receive the correct tickets you paid for. You can double check this against what’s on your printed or mobile tickets.
Will there be any additional policies, disclaimers, or reminders?
At the bottom of the email, you may see additional notifications about:
- Refund/cancellation policies for your tickets
- Reminders about prohibited items or entry requirements
- Information on any special arrangements like accessible seating if purchased
- Disclaimers about third-party ticket resellers if applicable
This helps reiterate important policies around your order and entry to the event. You’ll want to familiarize yourself with any rules or instructions mentioned.
How can I identify the email as authentic?
Some key indicators that an email is genuinely from Ticketmaster include:
- Sent from an official Ticketmaster domain address
- Contains Ticketmaster branding and logo
- Has complete event, order, ticket, and customer details
- Includes customer service contact information
- Has aTicketmaster order verification logo in the footer
- Matches the details provided when you placed the order
Look for the official Ticketmaster copyright also present in the footer of the email. The confirmation should be free of typos, formatting issues, or anything suspicious that could signify a fake email.
What if I’m unsure if a Ticketmaster email is real?
If anything seems off about a Ticketmaster order confirmation you’ve received:
- Don’t click any links as it could be a phishing attempt
- Forward the email to [email protected] for verification
- Log into your Ticketmaster account to look up order details
- Contact Ticketmaster Customer Service for assistance
Legitimate customer service numbers will be listed in the confirmation email footer. Only reach out via the provided contact options for help verifying an order’s authenticity.
Can Ticketmaster send other emails besides the confirmation?
Along with your initial purchase confirmation, you may receive a few other emails from Ticketmaster:
- Reminders or updates – Any new information pertinent to your event, like lineup changes, start time delays, or COVID protocols.
- Requests to review the event – Feedback surveys about your event experience.
- Special offers – Promotions, presale codes, or other marketing content.
These types of additional emails would come after your ticket order is confirmed and typically include both the Ticketmaster logo and your order number.
What are some signs of a fake Ticketmaster email?
Be cautious of any Ticketmaster confirmations that include:
- Misspelled event names, venues, or other details
- Prices, seats, or order numbers that don’t match your purchase
- Strange email domain names trying to imitate Ticketmaster
- Links to suspicious third-party sites instead of official Ticketmaster pages
- Pixelated logos or low-quality images
- Grammar, spelling, or formatting errors
- Instructions to pay outside of Ticketmaster’s secure checkout
- Requests for personal or payment information
Fake Ticketmaster emails often contain red flags like these to spot. When in doubt, don’t click anything in the email and directly contact Ticketmaster Customer Support.
What are some Ticketmaster ticket scams to watch out for?
Some common Ticketmaster scams include:
- Phishing emails – Asking you to verify personal or payment info via fake Ticketmaster forms, often threatening account closure.
- Counterfeit tickets – Selling fake tickets with make-believe seat locations and barcodes.
- Third-party resellers – Marking up Ticketmaster resale prices excessively.
- Duplicate ticket scams – Selling one e-ticket to multiple buyers.
Stay vigilant against these schemes. Only buy from trusted sources, think before sharing any sensitive information, and thoroughly verify any payment or order confirmations.
Tips for safely purchasing Ticketmaster tickets
Follow these best practices when buying tickets:
- Purchase tickets directly through Ticketmaster.com or the official venue site.
- Avoid buying from third-party resellers or classifieds sites.
- Read up on Ticketmaster’s FanProtect Guarantee and only opt for resale tickets covered under their verification policies.
- Check for a secure padlock symbol and “https” in the URL when entering payment details.
- Never share passwords or codes sent to you with anyone else.
- Save confirmation emails, ticket barcodes, and order numbers in a safe place.
- Know Ticketmaster’s ticket policies in case you need to request a refund or reach out to customer service.
Taking these precautions helps protect you from potential scams and peace of mind that your ticket purchase is legitimate.
Final Thoughts
Ticketmaster order confirmations contain valuable event, ticket, and purchasing information. But fake confirmations are commonly used for ticket scams. By knowing what a real confirmation email includes – and what to watch out for – you can avoid tricks and confidently verify the authenticity of your Ticketmaster tickets.
The bottom line is check for complete order and ticket details, official Ticketmaster branding and logos, a matching price to your order, and no strange links or requests. Your confirmation email serves as proof of purchase, so ensure it’s legitimate and keep it secure.
