Ticketmaster sends tickets to the billing address associated with the credit card used to purchase the tickets. When buying tickets on Ticketmaster.com or through the Ticketmaster app, customers enter their billing address during the checkout process. This is the address that the tickets will be shipped to.
Quick Summary
Ticketmaster sends tickets to the billing address entered by the customer during checkout. This is where the credit card statement is sent. Customers can view and edit their billing address under “Your Account” on Ticketmaster.com. If the billing address changes after ticket purchase, customers must contact Ticketmaster to update it.
Checking Your Billing Address on Ticketmaster
To make sure your tickets are sent to the correct address, check your billing address on your Ticketmaster account before purchasing tickets. Here’s how:
- Go to Ticketmaster.com and click “Sign In” in the top right corner.
- Enter your email and password and click “Sign In”.
- Click on “Your Account” next to your name.
- Under “Settings”, click “Edit” next to Billing Address.
- Review your billing address and make any needed changes.
- Click “Save” at the bottom.
Now when you purchase tickets, they will be sent to the confirmed billing address on your Ticketmaster account.
Changing Your Address After Purchase
If you need to update your billing address after already purchasing tickets, you must contact Ticketmaster customer service. Here are the steps:
- Call Ticketmaster at 1-800-653-8000.
- Provide the customer service representative with your order number, new billing address, and other identifying details about your Ticketmaster account.
- The representative will update your billing address and resend your tickets to the new address if needed.
Be aware that there may be an additional shipping fee if Ticketmaster needs to resend tickets to a new address. It’s best to update your billing address before completing any ticket purchases.
Ticketmaster Account Address vs. Shipping Address
Your Ticketmaster account billing address may be different than your ticket order shipping address:
- Billing address – This is tied to your payment method on your Ticketmaster account. It is where your credit card statements are sent.
- Shipping address – This is entered separately for each ticket order. You can ship tickets to an address other than the billing address.
During checkout, Ticketmaster will prompt you to enter both your billing address and a shipping address for that specific order. Make sure both addresses are correct before completing the purchase.
Etickets Don’t Require a Shipping Address
For electronic tickets or “Etickets”, a shipping address is not required. Etickets are added directly to your Ticketmaster account and accessible through your account and the app. The billing address on your account still needs to be correct though.
Tickets Shipped to the Original Purchaser
Even if you provide another address during checkout, Ticketmaster will only ship tickets to the original purchaser’s billing address. This is done for security purposes and to prevent ticket fraud.
If you want to provide tickets to someone else, you will need to forward the emailed Etickets rather than change the shipping address. Or you can arrange to meet them to hand-deliver any physical tickets shipped to you.
International Addresses
Ticketmaster can ship tickets internationally, but additional shipping fees will apply. Contact Ticketmaster customer support for questions about international shipping rates and delivery times.
Be aware that some venues do not allow tickets to be shipped internationally. In those cases, you would need to provide a US-based address to have the tickets shipped domestically first.
Why Ticketmaster Needs Your Billing Address
There are a few reasons why Ticketmaster requires your billing address when you make a ticket purchase online or through the app:
- To process your payment – The billing address is tied to your credit card on file and is verified with your bank for payment authorization.
- To send you tickets – Whether tickets are emailed or shipped, Ticketmaster needs the right address on file.
- For account security – Matching your billing address helps confirm your identity and prevent fraudulent purchases.
- For event alerts – Ticketmaster may send event reminders or updates to your billing address.
Keeping your billing address up-to-date ensures a smooth ticket buying and delivery process through Ticketmaster.
Changing Billing Address to Access Restricted Events
In some cases, Ticketmaster may restrict ticket sales for certain events to residents of certain states, regions or countries. For example, you may need a California billing address to purchase tickets to a festival in California.
Changing your billing address specifically to access restricted events is strictly prohibited by Ticketmaster. This violates the Terms of Use and may result in account termination and canceled ticket orders.
Contact Ticketmaster for Billing Address Help
If you have any trouble viewing, changing or providing the correct billing address for ticket orders on Ticketmaster, reach out to customer support for assistance:
- By phone – Call 1-800-653-8000
- Via email – Fill out a support form at https://www.ticketmaster.com/contact
- By chat – Chat with an agent directly on Ticketmaster.com
Ticketmaster customer service can walk you through updating your address, reshipping tickets, or answering any other billing address-related questions.
Conclusion
Ticketmaster always sends tickets to the verified billing address associated with the Ticketmaster account used to make the purchase. Customers should take care to keep their billing address up-to-date and double check it before buying tickets online.
If any billing address changes need to be made, reach out to Ticketmaster customer service right away to update it and arrange for ticket redelivery if needed.
Knowing exactly where your event tickets will be shipped ensures a smooth ordering and ticket buying experience through Ticketmaster.