The main Ticketmaster phone number that most customers should call for support and questions is 1-800-653-8000. This toll-free number connects you to Ticketmaster’s customer service team and is available 24/7. When you call this number, you can speak to a representative to get help with a wide range of Ticketmaster-related issues.
Getting Help from the Main Ticketmaster Phone Number
Here are some of the common reasons to call the 1-800-653-8000 Ticketmaster phone number:
- Ask questions about your Ticketmaster account
- Get support troubleshooting issues on the Ticketmaster website or mobile app
- Inquire about order status for tickets you purchased
- Request assistance with ticket transfers or re-issues
- Ask billing questions about charges on your Ticketmaster account
- Get help if tickets you purchased were lost, stolen or damaged
- Inquire about any fees or additional charges added to your ticket order
- Ask for assistance if you did not receive tickets you purchased
- Request support if you accidentally purchased the wrong tickets
- Get help if you lost the credit card you used to purchase tickets
The customer service agents answering this main Ticketmaster number can look up your account, previous orders and ticket purchases to help investigate and resolve many common issues. They can walk you through solutions, reset passwords, resend ticket barcodes, and handle other basic troubleshooting.
Shortcut Codes for Specific Help
In addition to the main 1-800 number, Ticketmaster also provides shortcut codes you can dial to get directed more quickly to certain types of specialized help:
- 1-800-653-8000 (Option 1) – Account help, for issues like billing, password reset, merging accounts, etc.
- 1-800-653-8000 (Option 2) – Order status and ticket help, for questions about pending orders, reissues, transfers, etc.
- 1-866-448-7849 – Specifically for issues with Ticketmaster Tickets mobile app.
- 1-800-745-3000 – For customers who purchased UPS My Choice Premium tickets.
- 1-877-436-9300 – For issues with free Ticketmaster Verified Fan presale code registration.
So if you immediately know your issue is specifically with your account or a ticket order, you can dial the shortcut number to get more directly connected. The interactive voice response system will route you based on the option or number dialed.
Contact for Event Organizers
If you are an event organizer, venue, or promoter working with Ticketmaster, there are some different phone numbers and contacts to reach the right representative:
- 1-800-745-3000 – For client services, to speak with an account manager or get support as a Ticketmaster client.
- 1-877-434-4434 – Box office support for venues using Ticketmaster systems.
- 1-877-776-4872 – Service and sales for resale clients reselling tickets.
There are also specific phone numbers for various Ticketmaster products and services offered to organizers and partners, which you can typically find on support sites or by contacting your representative.
International Numbers Outside the U.S.
If you are trying to contact Ticketmaster customer support from outside the United States, here are some of the international phone numbers:
- Canada – 1-855-985-5000
- UK – 0333 320 2849
- Ireland – 0818 903 166
- Australia – 1300 666 388
- New Zealand – 0800 111 999
- Mexico – 001-855-526-7382 (Spanish)
There may be additional local phone numbers available in other countries not listed here. Check Ticketmaster’s international site for your region. The global customer support phone numbers connect you to representatives who speak languages appropriate for each region.
Getting the Right Department for Complex Issues
For more complex customer service issues that the main 1-800 number agents cannot resolve, ask if you can be transferred to a specialist team. Some examples include:
- Disabled Services Department – For questions about accommodations for disabled ticket buyers.
- Fan Support – For issues with Ticketmaster’s fan loyalty programs.
- Corporate Events Team – For large corporate event ticket sales.
- Gift Cards Team – For trouble with Ticketmaster gift cards.
Let the agent know the general nature of your issue, and they can try to get you transferred to the appropriate department. However, not all specialty departments have their own direct number.
Submitting Written Customer Service Requests
In addition to calling, you can also contact Ticketmaster customer support by submitting written requests online:
- Go to https://www.ticketmaster.com/contactus and choose the topic your request is about.
- Fill out the online contact form with your issue and requested information.
- A support agent will email you back regarding your inquiry.
This allows you to make customer service requests any time, without having to call during business hours. However, it may take 1-2 business days to get a response, so calling is better for more urgent issues.
Getting Quick Answers from Virtual Assistant
Ticketmaster also offers a virtual assistant chatbot to get instant answers for common questions. Look for the chat icon on Ticketmaster’s site to open the chatbot dialog.
The virtual assistant can provide helpful information on topics like:
- Upcoming events at your favorite venues
- Seating charts and ticket availability for specific events
- Ticket delivery methods and tracking status
- Refund and exchange policies
- Special offers and presale code info
This gives you an easy way to get common questions addressed without having to call or wait for an email reply. The chatbot is available 24/7.
Following Ticketmaster on Social Media
You can also keep up with Ticketmaster announcements and updates by following their social media profiles:
- Twitter – @Ticketmaster
- Facebook – @ticketmaster
- YouTube – Ticketmaster
- Instagram – @ticketmaster
Ticketmaster’s social media teams regularly post updates on new events and ticketing promotions. Following them is a handy way to find out about presale offers before the general public.
You can also tweet questions and issues to their @Ticketmaster handles on Twitter. While they cannot resolve complex issues via social media, their teams can provide general customer service answers through Twitter.
Visiting Help Pages on Ticketmaster Websites
For self-help resources, visit the Help sections on Ticketmaster’s websites:
- https://help.ticketmaster.com – General FAQs and how-to guides.
- https://accessibility.ticketmaster.com – Info for guests with disabilities.
- https://verifiedfan.ticketmaster.com/support – Help for Verified Fan presale registration.
These sites have extensive knowledge bases, how-to articles, and self-service tools. Search the sites for help with your specific issue before calling customer service, as you may find a quick answer already documented there.
Conclusion
Ticketmaster provides customer support via phone, email, online self-help, chatbots, and social media. For urgent issues, call the main 1-800 number or use the shortcut codes. Non-urgent inquiries can be handled via email, chatbot, help sites, and social media. There are also specialized numbers and contacts for venue partners and event organizers. Checking Ticketmaster’s website first is always recommended, as many common questions already have answers available in their help documentation.
