If you need to get a refund on Ticketmaster tickets, contacting their customer service phone number is often the quickest and easiest way to initiate the refund process. Here is some key information about using the Ticketmaster phone number to request a refund.
Ticketmaster Refund Phone Number
The main Ticketmaster refund phone number is 1-800-653-8000. This toll-free number connects you to their customer service team who can help with refund requests. The line is open 7 days a week from 7AM to 9PM Pacific Time. On weekends they have shorter hours from 8AM to 6PM Pacific Time.
Getting a Refund by Phone
Calling the Ticketmaster refund number is the fastest way to begin the refund process for tickets purchased directly from Ticketmaster online or by phone. Here are the steps for getting a refund by phone:
- Call 1-800-653-8000 and select the refunds option when prompted.
- Have your order number ready to provide to the agent.
- Explain why you need a refund – event was canceled, can’t attend, etc.
- If approved, the refund will be issued to the original payment method.
- Refunds usually process within 30 days but can take up to 60 days.
As long as you call within the refund timeframe set by Ticketmaster for that event, a phone agent can quickly submit the refund request for you on eligible orders. Processing and return time to your account will vary.
Refund Timeframe
How long you have to request a Ticketmaster refund depends on the event. The exact policies can vary, but here are some general guidelines on their refund timeframes:
- At least 30 days before event: Full refunds are usually available during this timeframe.
- 14-29 days before event: Partial refunds may be given, minus service fees.
- 72 hours or less: Refunds usually not offered this close to event date.
- Canceled events: Full refunds if event is canceled by organizer.
The earlier you request the refund, the better chances it will be approved. But even during the partial refund period 2 weeks before an event, you can call and they may offer some money back.
Refunds for Rescheduled or Postponed Events
If an event gets rescheduled or postponed due to COVID-19 or other reasons, your Ticketmaster order will automatically be valid for the new event date. However, you can still request a refund if you can no longer attend the new date.
Call the refund line and explain you can’t make the rescheduled event. As long as you call before the new event date, you should be able to get a full refund by phone even if outside the normal refund policy window.
Getting Support By Phone
In addition to refunds, the Ticketmaster customer service phone number can help with other support needs, such as:
- Changing your ticket delivery method
- Resending tickets to a new email
- Trouble accessing your online account
- Questions about order status or delivery
The phone agents can look up your order details and account to help troubleshoot issues or make changes. For convenience, you may want to have your account login handy when you call.
Other Refund Request Options
In addition to phone, you can request Ticketmaster refunds in other ways:
- Online – Login to your Ticketmaster account and select the Refund option. This is best for refunds more than 2 weeks before event.
- In-person – For last-minute refunds, you may be able to get a refund at the event box office if tickets were not sent electronically.
- Email – Reach out to their Fan Support email at [email protected] with your refund request and order details.
But for fast service and immediate refund submission, calling their toll-free line is recommended. Phone agents can approve and issue refunds on eligible orders right away versus waiting on email support.
Refunds for Third-Party Ticket Sites
If you purchased tickets through a resale site like Stubhub, Vivid Seats, or others, you must contact that third party for refunds – not Ticketmaster. Ticketmaster can only refund orders that were placed directly through Ticketmaster sales channels.
Review the specific refund policy of whatever resale marketplace you used. Each has their own process and restrictions separate from Ticketmaster’s policies.
Troubleshooting Refund Problems
While Ticketmaster refunds are usually straightforward, occasionally issues can come up. Here is what you can do if you have problems getting a refund approved or returned:
- Double check the refund eligibility timeframe – make sure you are calling within the window to request a refund.
- Follow up again if refund does not process after 30 days – sometimes manual follow up is needed if something stalled.
- Dispute with your bank – if Ticketmaster refuses a refund you feel you are owed, your bank’s dispute process is a last resort option.
- File a complaint – leaving feedback with the Better Business Bureau or your state attorney general puts pressure on Ticketmaster to resolve the issue.
Thoroughly read the refund policy details before ordering tickets so you understand any restrictions. And request refunds early in the eligibility window for a smoother process.
Contact Ticketmaster for Event Refunds
Don’t let unused tickets go to waste if you can no longer attend an event. Pick up the phone and call Ticketmaster at 1-800-653-8000 to request a refund quickly and easily. Just make sure you call within the specific refund timeframe they set for that event.
With the handy Ticketmaster phone number, you can get immediate assistance from a customer service agent to submit your refund. Just have your order information ready to provide. And you’ll be on your way to getting your money back!
