When you need to get in touch with Ticketmaster’s customer service in Canada, the quickest and most direct method is to call their toll-free phone number. Ticketmaster provides a dedicated Canadian customer service phone number that connects you directly to their support team based in Canada.
Ticketmaster’s Canada Phone Number
Ticketmaster’s toll-free customer service phone number for Canada is 1-855-985-5000. This number will connect you with their Canadian-based customer support team who can assist you with any issues related to your Ticketmaster account, online ticket purchases, refunds, exchanges, event information and more.
Calling Ticketmaster Canada – What to Expect
When you call Ticketmaster’s 1-855 number, here’s what you can expect:
- You will first hear a pre-recorded message with menu options. Listen carefully and select the menu option that best fits your reason for calling.
- Common options include “Ticketing Inquiries”, “Account Assistance”, “Refunds & Exchanges” among others.
- You may need to provide some basic information like your account username, order number or ticket number before being connected to an agent.
- Wait times can vary depending on call volumes. You may experience longer waits leading up to major on-sales or peak event seasons.
- Once connected with an agent, explain your situation and issue clearly so they can assist you properly.
- Have any relevant ticket/order numbers, account usernames, credit card info etc. handy to speed up the process.
- The agent will do their best to resolve your issue or answer your questions during the call. If additional follow-up is needed, they can schedule a call-back.
- Don’t hesitate to ask the agent to clarify anything you don’t understand about your issue or their proposed resolution.
Check Operating Hours Before Calling
Ticketmaster’s Canadian phone support is available 7 days a week, however operating hours are subject to change:
- Monday to Friday: 8am to 12am EST
- Saturday: 8am to 10pm EST
- Sunday: 9am to 8pm EST
It’s a good idea to double check their latest operating hours on the Ticketmaster Canada website before calling, especially if you’re contacting them outside of regular business hours. This can prevent any inconvenience of calling when support is unavailable.
Contact Ticketmaster Canada by Email
In addition to their toll-free phone number, you can also contact Ticketmaster’s Canadian customer service by email:
- Email: [email protected]
However, contacting them by email may not get as quick of a response as calling. Email only during regular business hours, and allow 1-2 days for a reply. Provide detailed information on your issue or question in the email to expedite handling.
Other Ways to Reach Ticketmaster Canada
If you don’t need urgent 1-on-1 support, here are some other ways to get help from Ticketmaster Canada:
- Ticketmaster Canada Website: Access their online help center with FAQs, how-to guides, resources and live chat.
- Social Media: Message them on Facebook or Twitter. Allow 1-2 days for a reply.
- Mobile App: Use in-app support or live chat if available.
Tips for Contacting Ticketmaster Canada
To get the best results when contacting Ticketmaster Canada customer service, keep these tips in mind:
- Have Your Details Ready: Account username, order number, ticket number, event details etc. This saves time.
- Call During Less Busy Times: Earlier or later in the day, or mid-week vs weekends.
- Be Clear and Concise: Organize your thoughts beforehand and explain the issue clearly.
- Stay Calm and Patient: Remember the agent is there to help – being rude hinders the process.
- Take Notes: Write down key details of the resolution or next steps discussed.
- Ask for Clarification: If you don’t understand something, have the rep clarify before ending the call.
- Provide Feedback: Ask to speak to a supervisor if needed. Follow-up by email later if required.
Common Reasons to Contact Ticketmaster Canada
Here are some of the most common reasons customers contact Ticketmaster Canada via phone or email:
- Ticketing Inquiries: Questions about ticket availability, seating, delivery, box office pickup, accessibility options etc.
- Billing & Payment Issues: Problems with credit card processing, fraud alerts, unpaid tickets getting cancelled etc.
- Technical Support: Trouble accessing your Ticketmaster account, issues with the website or mobile app.
- Cancellations & Refunds: Event cancelled or rescheduled, seeking refunds or credit on unused tickets.
- Account Assistance: Help with your Ticketmaster login, resetting password, merging duplicate accounts etc.
- Complaints & Feedback: Reporting issues with ticket delivery, customer service, venue policies etc.
Getting the Right Support From Ticketmaster
Ticketmaster provides customer service and support for a wide range of needs across their various products and services. Here are some tips on getting the right kind of help:
- Clearly understand your specific issue first, and what resolution you expect.
- Determine whether you need general info, account help, or support with a transaction.
- For ticket inquiries, specify if it’s before, during or after the event.
- Check their website Help Center for self-service troubleshooting first when possible.
- Have all relevant details noted before contacting a live agent.
- On the phone menu, select the option that closest matches your reason for calling.
- Clarify your request with the agent to ensure you get the appropriate assistance.
- Ask for a supervisor if the frontline support cannot resolve your issue.
Taking these steps helps route your support request properly so you get the right level of assistance for your specific needs.
What to Do if You Can’t Resolve Your Issue
In most cases, Ticketmaster’s customer service agents will do their best to resolve your issues and answer any questions the first time you contact them. But occasionally more complex situations require additional follow-up.
If the agent is unable to resolve your issue on the first call, here are some steps you can take:
- Ask them to clearly explain why they can’t resolve it and any alternative options.
- Request to speak with a supervisor or manager for further assistance.
- If appropriate, ask them to escalate your issue to a specialized department.
- Take down the reference number for any ongoing ticket or complaint.
- Follow up by email with additional details that may help resolve it.
- Call back again and request to continue troubleshooting your open issue.
- Provide feedback on how your case was handled if you received poor service.
- If still unresolved, submit a formal written complaint on their website.
While not ideal, complex issues may require multiple contacts before achieving a satisfactory resolution. The key is being persistent, keeping detailed records, and escalating it to management if needed.
How to Submit Feedback or Complaints
If you had an especially positive or negative customer service experience with Ticketmaster Canada, here is how you can provide formal feedback or submit a complaint if needed:
- Email: Send a detailed email to [email protected] explaining your feedback.
- Online Contact Form: Use their website contact form to submit feedback.
- Mail: Write a letter to Ticketmaster Canada, 70 King St W, Toronto, ON M5V 2J7.
- Social Media: Message them on Facebook or Twitter explaining your complaint or compliment.
- Surveys: Fill out any follow-up surveys you receive by email to rate your service experience.
Providing constructive criticism or praise can help Ticketmaster improve customer satisfaction. Focus on facts, specific details and desired outcomes in any complaints submitted.
Alternatives If You Can’t Resolve Issues With Ticketmaster
If you have exhausted all efforts dealing directly with Ticketmaster Canada and remain unsatisfied, consider these additional options:
- Better Business Bureau (BBB): File a complaint with BBB where Ticketmaster has an A+ rating.
- Provincial Consumer Affairs Office: File a formal complaint with the consumer protection office in your province.
- Chargeback: Dispute the charges with your credit card company for issues like non-delivery.
- Small Claims Court: Take legal action in small claims court if you have financial damages.
- Social Media: Post publicly about your negative experience on Facebook or Twitter.
Hopefully simply reaching out to their customer service resolves your problem immediately. But knowing your fallback options is useful if you encounter particularly complex or intractable issues.
Key Takeaways When Contacting Ticketmaster Canada
Here are some key tips to remember when you need to contact Ticketmaster’s customer service in Canada:
- Call 1-855-985-5000 during operating hours for direct support.
- Email [email protected] for non-urgent inquiries.
- Have all relevant details (order #, account username etc.) ready before contacting.
- Clearly explain your issue and desired resolution.
- Take notes of any troubleshooting steps or follow-up actions.
- Ask to speak to a supervisor if frontline cannot resolve the issue.
- Provide feedback by email or their website contact form.
- Know your fallback options (BBB, legal action, social media etc.) if needed.
Following these tips will help ensure you get timely, satisfactory support when contacting Ticketmaster Canada via phone, email, or other channels.
