If you are having issues signing in to your Ticketmaster account, you are not alone. Many users run into login problems for a variety of reasons. The good news is that there are several troubleshooting steps you can take to resolve these issues.
Forgotten password
One of the most common reasons people can’t sign in to Ticketmaster is because they have forgotten their password. If you try entering your email and password combination but it does not work, you likely have the wrong password.
To reset your password, click the “Forgot Password” link on the Ticketmaster login page. You will be prompted to enter the email address associated with your account. Ticketmaster will send you an email with a link to reset your password. Click the link, choose a new password, and you should then be able to log in with your new credentials.
Account locked
If you enter an incorrect password too many times, Ticketmaster may temporarily lock your account as a security precaution. If this happens, you will see a message stating your account is locked when trying to sign in.
To unlock your account, click the “Forgot Password” link and reset your password as described above. In some cases, you may need to wait a short while before Ticketmaster allows you to reset your password on a locked account.
Verification code issues
If you have two-factor authentication enabled, Ticketmaster will require you to enter a verification code after your password when logging in. This code is typically sent via text message or email.
Issues with receiving or entering the verification code can prevent you from signing in. If you are not receiving the code, check that you have the correct phone number or email on file. Make sure to enter the code exactly as received without any spaces or typos.
If you continue having issues getting the verification code, you can reset two-factor authentication on your account by contacting Ticketmaster customer service.
Cookie or cache problems
Outdated cookies or cached data on your web browser can sometimes disrupt the Ticketmaster login process. Clearing your browser cookies and cache is an easy fix that often resolves login problems.
In Chrome, go to Settings > Privacy and Security > Clear Browsing Data. Select cookies, cached images and files, etc and choose the time range to clear this data from your browser. Log out of Ticketmaster and try logging back in.
Other browsers like Safari, Firefox, and Edge have similar options to clear cookies and cache. Check your browser help documentation for specific steps.
Using public or shared device
When trying to sign in on a public or shared computer, you may run into login issues if someone else’s Ticketmaster account is still active on that device. Always make sure to fully log out of Ticketmaster after using a shared computer.
Similarly, if you are trying to login from a new device for the first time, you may need to take additional verification steps per Ticketmaster’s security policies. This can include verifying your identity through confirmation emails or texts.
Site maintenance or outage
Like any major website, Ticketmaster occasionally performs site maintenance or experiences an outage that can prevent users from signing in. If the Ticketmaster login page is completely inaccessible or displaying an error message, there may be larger technical issues at play.
Check Ticketmaster’s social media pages or Downdetector to see if others are reporting problems with the site. Try logging in again after some time has passed for any maintenance or outage to be resolved.
Account security modifications
If Ticketmaster has detected suspicious activity on your account, they may modify your login settings as a security precaution. For example, if there have been multiple failed login attempts from an unknown device, Ticketmaster may require extra verification before allowing you to sign in again.
You may receive an email from Ticketmaster explaining any changes made to your account’s security policies. Carefully review and follow any enhanced verification steps required to regain full access to your account.
Use Ticketmaster mobile app
If you are experiencing persistent issues signing in to Ticketmaster on your desktop, try using the Ticketmaster mobile app instead. Download the app for iOS or Android and log in with your account credentials.
The app may employ different login mechanisms than the website that avoid common desktop login problems. However, any account-specific issues like forgotten passwords will still need to be resolved.
Use a different web browser
In some cases, login issues may stem from a compatibility problem between Ticketmaster and a particular web browser. Try accessing Ticketmaster and signing in using an alternate browser like Firefox, Safari, or Edge.
If you are able to login successfully using the other browser, the original browser likely had an outdated plugin, cookie setting, or other configuration element that disrupted the Ticketmaster login process.
Contact Ticketmaster support
If you have tried all applicable troubleshooting tips but are still unable to login to your Ticketmaster account, it is time to contact their customer support. Visit the Ticketmaster help portal and submit a request for assistance signing in.
Provide detailed information on the specific error messages you are receiving and the steps you have already taken to resolve them. Ticketmaster can investigate the issue on their end and work directly with you to restore proper access to your account.
Create a new Ticketmaster account
In rare cases where your Ticketmaster account credentials are completely non-functional and support is unable to resolve the matter, you may need to create a brand new Ticketmaster account. You can sign up for a new account here.
If you had tickets saved or purchased linked to your old account, be sure to contact Ticketmaster support for assistance transferring those to your new account.
Creating a new account should be a last resort solution when all other troubleshooting has failed. But this gives you a clean slate to securely access Ticketmaster without any ongoing login issues.
Preventing future login problems
Once you have regained access to your Ticketmaster account, there are steps you can take to avoid running into login issues again down the road:
- Enable two-factor authentication for enhanced account security
- Create a strong, unique password that you store securely
- Be wary of using public, shared devices to access your account
- Keep your browser cookies/cache cleared to avoid conflicts
- Make sure your contact information is up to date in case Ticketmaster needs to reach you
- Use the Ticketmaster mobile app for a streamlined login experience
Applying this type of account hygiene and fraud awareness will help minimize the chances of any future problems signing in. Be proactive about account security to maximize your convenience as a Ticketmaster user.
With a range of troubleshooting steps and customer support available, most issues preventing Ticketmaster login can be swiftly resolved. Do not hesitate to leverage all options at your disposal until you regain full access to your important Ticketmaster account.
